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October 2023 by A R
They scam people by not abiding by their contracts they make their customers sign.
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June 2023 by Desirae Ande
Nice place not climate control but suites my needs. The prices are great in comparison to other places around. Very secure and the gentleman that works at the desk was very helpful and extremely nice. Highly recommend.
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September 2022 by Google Account
The manager toni is down right rudeI was late paying my bill and on the last day I was allowed to pay I had until the close of business but the manager sold all my stuff out of my storage unit. I called saying I was on my way to pay and that’s when the manager told me she didn’t think I was going to pay so she sold my stuff. I was recently separated that all the stuff I had to my name. I went up there to get a copy of my contract that same day she sold my stuff and she wouldn’t give it to me. I went up there the next day and she wouldn’t give it to me yet again. I went up there the third and fourth day afterwards and yet again she wouldn’t give it to me! Finally I waited for the manager to leave and I went back and asked the other lady for my contract and that lady gave it to me. In the contract it states that I have to be mailed a certified letter and the manager did not do that and that’s why she didn’t want me to have my contract. I called the manager and she told me that they don’t do certified letters in the mail anymore because “times have changed in the digital age” since I signed my original contract. So if there were any changes to an original contract then that means the manager would of had to have me re sign the contract if there were any changes but I was never notified to sign another contract with any changes. She said she sent me a “certified email.” Ok I never heard of that and that’s not what is in the contract. Dealing with this this manager has been a head ache for me. She was trying so hard for me not to get my hands on my contract and now I know why. Thanks to other other lady I was able to find out the truth. I sincerely hate this business from every fiber of my being. Shame on this lady. Toni is a horrible representation of this business because she doesn’t even follow the contract. And it wouldn’t surprise me if the other “great” reviews are fake. One of the reviews is from her husband so all the others must be fake too. all she had to do was follow the contract. It simply states to notify by US mail by certified letter, not certified email. And I couldn’t even have an adult conversation about my questions or concerns because she hung up on me.The manager should go to jail and she is a con artist who refuses to own up to her actions and she will pay for this legally.
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June 2022 by Robert Nicoll
Been with them for 2 years. Only 2 issues I have and that's bad lighting inside and they wont work with you if your late
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May 2022 by Elliott Allen
Friendly customer service. However, when I went to get into my unit, they had blocked my pin number saying I'm overdue payment. When I rented the unit 2 months ago, they said they'd keep the card on file for automatic payments, so that was a lie. THREE WEEKS after my rent was due, they mailed me letting me know that I was late on my payment. Unacceptable.
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October 2021 by Harris Owen
It was easy access and well lit at night
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June 2021 by Bethany VanGyzen
Easy accessibility
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April 2021 by susanna candelario
Very clean locationIt is also spaciousVery bright at night
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February 2021 by Kelly Jones
Very Very nice ppl, and they will work with you, nice place to store stuff
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August 2019 by Stephen Williams
My wife and I have rented a unit here for years!!! They have always been super friendly and willing to help out in any way possible. The units have always been super clean!! Recommend this place highly!
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June 2019 by Mike W
Tina is very friendly and professional. Best prices in town. A+ service :)
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November 2018 by Dave Peacock
Keeping my RV here for over a year now. They just called me to tell me everything is fine after the hurricane hit. The staff here are so helpful and go above and beyond. It definitely made me feel less nervous when the storm was hitting that my RV was in good hands.
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October 2018 by Steve Steel
I was renting from here for years! This facility is the best in the area , the ladies in the office are very professional in every sense and they go out of there way to get you taken care of !
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September 2018 by Katie Thompson
Hands down the best customer service for self storage. Toni is always so helpful and easy to deal with! Prices are very reasonable and storage units are always clean! #1 choice for self storage!
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September 2018 by Amy Bumpus
I rented an office from Toni at American Self Storage as a base for my business. I couldn't have been happier. Toni was super helpful and accommodating making it easy for me to move in. Toni and Tina were always available to me, very professional and so supportive. I miss our lunches and chats!
