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August 2023 by Allstar TV Shop
If we could give these new owners a 0 star rating, we would.We've rented the exact same 20 x 30 for our business at this location since 2018 and never had one complaint to give. It wasn't perfect but our rent never went above $270 so we were happy to stay. New owners bought it out less than 2 years ago, and our rent has raised 4x.... yes, you read that correctly, 4x since they took over!! This next month, they're attempting to raise it to over $600- you have lost your mind if you think we will stay under those conditions.The old owners had humans on property 24 hours a day (there's a house they lived in on-site), the new owners..."contactless"- in more ways than one.Old owners always had the dumpsters emptied 2x a week. New owners, you're lucky if it's emptied once a month. Which means it's overflowing and disgusting.Old owners, because someone lived on property, they made sure it was maintained, the ground trash was always picked up, and they kept the homeless from coming in and living in the units. New owners - no one ever comes on property to inspect it, so trash is all over the ground, and the homeless are camping in units and in the back of the property.The only positive thing we can say is that the customer service reps via phone are understanding and kind. I can't imagine what they go through answering those phone daily. God bless those poor people!We, as Americans, must remember: where we put our money tells that business we support what they're doing as a business. And well, Otter Self Storage, we do not support your lack of care, lack of cleanliness, and lack of concern for your tenants by raising rent to the extreme. You are greedy and don't care about anything other than the money, and it shows in all aspects of your facility. You have lost our business. We will be out before the end of the month.God Bless
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April 2023 by Jimmy clanton
This place has homeless people living in side the storage units and the employees know about it and continue to allow this to happen. They will lock the gates at night and allow your property to be damaged or stolen or both by the homeless. After closing you can hear them cutting and breaking in to the units. It's crazy I would not let them pay me to store my things there. Don't not use this business if you care about your property.
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February 2023 by Cheryl Gates
I share a unit with my cousin that unit is just a roll up storage unit that unit is fine however……I’ve paid for a climate controlled unit at this place for over a year and never have the lights worked inside this place! My cell phone light is not sufficient enough and I’ve walked into a couple of doors! Not without scars and many many headaches! I’ve asked and seemingly begged at times to fix the lights! Not once have they worked but was told when I moved in they would be fixed immediately! Time to go and it’s not even save to move out without so sort of additional light source that I’m going to have to purchase just to move out! Climate storage bldg. B stands for BEWARE! I would I’d added photos but it’s pitch black and no thing to see!
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January 2023 by Amar
They are cheapest storage units for a reason *SCAMMERS* (homeless break into the units and will steal your things also) Read full reviewI’ve purchased a unit from them in January 1st and the codes they have given me to get into the building will not work. This is fully contactless place meaning there are no real workers to help you out with anything.There is a number that they give you to call but every time I’ve called it when I select the option to speak with a real person it literally disconnects the call from thier end.I’ve yet to acces my storage unit and its been 15 days ! I’ve emailed them but they take forever t respond and they have given me an additional 2 bad codes and I’m still waiting on a new code.They have scammed me!! And I would like my money back because if I knew that it would be like this I would have payed a better price somewhere elseDo not rent a unit. Even if I could gain access I’m scared to leave my stuff there because of the huge homeless population there. Somebody leaves the facility gate wide open also so they can just walk right in
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January 2023 by Elle Knowles
Otter Storage - Fort Walton Beach, Florida - If I could give 0 stars I would! The code does not work on either of the storage buildings we have units in. I have called multiple numbers - multiple times! All you get is a call center and a different person each time. Their hands are tied. They put in work orders, say a manger will call me back, and then I hear nothing else from them. It has been over a week. We can’t get in our units to get out Christmas decorations. I found a way to contact them by email, but hear no reply. Have no idea where that email goes to. We feel like we are being scammed. My husband has had a unit here for over 30 years - when it was privately owned. As soon as Otter took over there has been problems. They are really quick to take our money every month but we get no customer service and our units are being held hostage at the moment because we cannot access them. Don’t reply to this review saying you are sorry and give me a number to a call center to call for help. I want a number to someone who can actually help me. I NEVER give reviews like this but you have earned it!
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January 2023 by Allison Godwin
We have not been able to access our unit for over a month. Every time we call, they tell us there is a work order in but they cannot give us a date on when it will be fixed. They promise to call back with updates, but never do
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December 2022 by Allison G.
We have not been able to access our unit for over a month, because the main door is broken. Every time we call, they tell us a work order is being put in but nothing has been fixed yet. I have been told multiple times that a manager will call me back, but that has not happened.
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December 2022 by Corey Godwin
Do not rent a climate controlled unit here.1) Unclean. Trash and unwanted old furniture are always present outside the main door. When we first moved into our unit, we noticed people living inside one of the units with urine bottles left outside.2) Door lock/ gate code issues/ lack of maintenance availability. Most of the staff on the phone is from out of State (even during normal daytime hours). If the system breaks you may not be able to retrieve your belongings for up to 7 days for a maintenance ticket to be generated/actioned.
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November 2022 by AnnaMarie Fanella
I have rented a space in Fort Walton Beach Storage ar a discounted rate for 3 months. So my rates has been going ip weekly sending me bills adding new rates late fees and anything se to increase my bill.so the second month rolls around the front gate was broken and open where i notice over flowing dumpsters units with doors ajar and belongings wxposed obviously compeimises units of theft i contacted them immediately with info peoviding them with pictures and my information and findings. Third month rolls around horrified noticing My unit has been broken into lock gone the door was ajar property ruined so I refer to my contract since I pay the mandatory insurance fees to realize it covers nothing,still trying to get a response from the facility so I highly recommend NOT doing business hereRenters beware
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October 2022 by L German
The management can't care less about your belongings and what crimes are happening here. Units are being broken into, homeless live in them, gates are almost always fully open, security does not exist. Nobody is keeping grounds clean. DO NOT GIVE THIS PEOPLE YOUR MONEY!!!!!! TAKE YOUR STUFF SOMEWHERE ELSE PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! These people don't care
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September 2022 by Luis G.
This place is a war zone. New management is awful. Homeless are living in units, grounds are always trashed up, dumpster is always buried under trash. I wish I could post pictures of the mess and the break ins. Cameras are installed but nobody is watching. Security gate is open 80% of the time. If you are still storing your stuff there, move it before thieves break into it. Nobody there to prevent all the crime going on. Just a matter of time for somebody to get killed there. Avoid at night, NO SECURITY!!!!!!! Meanwhile every three months we have to deal with rent increase. AVOID THIS PLACE!!!!!!!!!!!
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September 2022 by Paul
Pros: Customer service is always pleasant and quick to answer. New doors were installed recently.Cons: price went up for me about 30% with the new owner and lots more trash on the property now, sometimes blocking the way.
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September 2022 by Chad Beckman
Raised my rent 3 times within 6 months took away my 24 hour access which was crucial to my business, homeless was living in there, unsecure fences. Previous owners were great, new owners, Otter, non existent, worthless, raised price and lowered service. They did negotiate with me in order to get my stuff out of there. That's is the one and only thing they did for me, everything else is a nightmare !!! At this point and time I would not recommend using this storage at all !!! Update: I noticed your response to my review and just want to make it perfectly clear, there have been no improvements lately. I have pics so keep blowing these customers off and putting your worthless responses to our complaints. Acting like you care and to reach out lmfao obviously we have already gone these very routes that's why we are complaining on Google review. Suggest you don't continue this type of lame response to people with very serious concerns. Like I said I have pics and have no problem sharing them if your company can't be more accountable to your customers, and stop taking the easy way out with lame keyboard gangsta responses that are straight up lies!! DO NOT RENT FROM THIS LAME EXCUSE FOR A STORAGE FACILITY ESPECIALLY IF YOU ARE ANY KIND OF WAY WITH OUR MILITARY COMMUNITY!!!
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September 2022 by Carolyn Thedford
No onsight assistance. Very dishonest and rude people in Chicago when calling customer service.Reply to your response: Sorry you did not try to reach out. There would be a missed call a voice-mail an email and by the way a response rather than hangup when I did reach out. Just calling out continued dishonesty to warn others Everyone reading these reviews can scroll and see Chad and Carla saying very similar things. People do not give 1 star reviews unless a company does not address their responsibilities does not provide the service that was paid for and otherwise does very dishonest and BAD BUSINESS practice and fails to do anything reasonable to correct it that's when as a community we warn others that there are much better options and to steer clear of you. Unfortunately I reserved a unit before I read reviews or talked to your other unhappy customers. No one who values access to their storage addressing issues professionally truth in your promotions or web advertising should consider your business an option for their storage needs. UHaul MoveIt Extra space Istorage and Freedom Self storage are all available.....stay far away from Otter. I am not alone in stating this.
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September 2022 by Louise Bowers
This place is a joke. We bought a unit that isn’t even here. No costumer service available to help us. Homeless people living in the units breaking locks stealing peoples stuff. Homeless people have there trash scattered all over the place. I am truthfully so disgusted. The code they gave us doesn’t even work. I truthfully hope we can get our money back for a unit we bought that isn’t even here and i will delete my review.
