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November 2023 by Jessica Long
Joshua was so helpful with the purchase of my Yukon. He is very knowledgeable and answered all my questions. He never pressured me into buying a vehicle. Joshua wanted to make sure I got the vehicle I wanted. Once I made the purchase of my Yukon, he took extra time to make sure everything was set up and programmed for me and my husband. If you are in the market for a new vehicle, go and see Joshua!!
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November 2023 by Kelly Culver
Sent one message and had an instant reply from Macy! She was a rockstar and put me in an 2023 AT4 GMC 2500. Helpful from start to finish and even assisted a week after I had the truck (knowing she didn’t have to). The truck was what Macy said it was and was a seamless purchase. The whole team is professional and courteous, will do business here again.
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November 2023 by David Reed
Everything was great. Macy was a dear. The vehicle was exactly what we were looking for and the price was fair. Would liked to have known there was only one key at the beginning. But it would not have made a difference in our decision to purchase the car.
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November 2023 by Darrell Walker
Deliala Buss and the team and Fort Walton Beach Buick were great. They were very easy to deal with and made me feel welcomed the moment I stepped in the door. There was no aggressive pressure and Deliala treated me like family while also being very professional and courteous. 5 stars ?????
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November 2023 by Braxton Bibb
Lance did an excellent job. Super friendly, not pushy and very informative. I highly recommend using him if you ever visit this place. Searched many dealerships for other cars and none were as convenient and easy as this GMC. If I buy another car I will definitely use them again!
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October 2023 by Jared Holden
I was on vacation with my wife and daughter from NC and had no intention of buying a new truck lol. Saw the dealership and pulled in to window shop the Yukon’s for my wife, and I met Justine! Test drove a truck that was everything you could dream of but just didn’t feel right for me. The next day Justine texted pictures of a different truck he thought fit me better and “wow” did it ever! It was the easiest vehicle buy I’ve ever been through and Justine was so easy to talk to as well as just a very nice guy! And Josh the finance manager made the paperwork go smooth as silk, and was able to have good conversation with as a fellow family man! I couldn’t be happier with the truck and more thankful for these two amazing men!! 10/10 would recommend to anyone!! Thanks Justin and Josh, you guys found my dream truck and made it a reality!
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October 2023 by Taleah West
This company went above and beyond to make sure I got into the exact vehicle I wanted. So easy to work with and the quickest car buying process I’ve ever been through. Macy was my saleswoman and she was great to work with!!!
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October 2023 by Leslie Jones
Macy was amazing. She made this stress free and easy. We exchanged few text messages back and forth, after work drove in to have my new car waiting for me to sign for. I’m so pleased with this car, I can’t thank her enough! Thank you Maci!!!! ??
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September 2023 by Kimberly N.
Latoya was an excellent advisor. She handled my out of state transaction with the upmost professionalism and care. She went the extra mile and took pictures of the car before my arrival and the car showed just as the pictures in person. For your vehicle purchase I highly recommend Latoya. She was friendly and very easy to work with. I love her no pressure approach. The dealership was clean and had a relaxed atmosphere. Overall, I had to rate my experience with 4 stars due to having to wait a several hours to get my pre-approved finance taken care of. However, I recommend and would make the effort to buy my next vehicle from this dealership.
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September 2023 by Chris Burchfield
Absolutely one of the worst experiences I have ever had with a dealership. I bought a truck that was on your website and once paperwork was completed on line I was told it would be two weeks. Once the two weeks I was told every excuse under the moon for over 3 months. Finally the truck came in and the new salesperson they put with me was very nice but the fact I bought a truck and nobody did a walk through and was told here’s your keys have a good day.
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September 2023 by Austin Tutor
They sold me a 2021 Escalade only to find out the back hatch wouldn't open, a HUGE problem since I need this vehicle for work. Their response in a nut shell? Deal with it. They just said take it to a dealership and see if they will fix it. It's my problem now. I get to miss days of work and cover the expenses. No accountability, just denial.The car was delivered at 1:30AM while we were asleep. Maybe so we didn't have a chance to inspect the vehicle? Not sure... Management needs to contact me ASAP if they want to remedy the situation.Going to BBB and also the FTC, as they tried to bait and switch me as well. I caught it. Keep an eye out for this! The price you see listed is not the price they'll bill you for.
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July 2023 by Nick W
I made an appt here to have my GMC Terrain serviced about a week out. Dropped the car off with no issues, I specifically asked for an update before the end of the day so I could plan the pickup accordingly and then DID NOT received an update on the status all day. Around 5pm, I started calling with no answer, even though the service hours are until 6pm. Now I’m stuck with no car for work and no update. I call the next morning and service rep says they never got to look at my car and they may get to it today and she has no control over the work flow and cannot give me any kind of real information. She was rude to me on the phone and needs a lesson in customer service. I ask to speak to a manager. I’m on hold forever, I hang up and decide to just drive down there and talk to somebody. When I get there, I asked to speak to a manager and they told me to please wait in the waiting room which I do and then then about 5 minutes later I receive a phone call back from another service rep explaining to me that the manager is out of town right now and there is no manager available. I told him that I am physically there waiting to speak to somebody and then we have our in person conversation. I spoke with David and he was very professional and apologetic to the situation. He explained that workflow issues do happen, which I understand and he apologized for the lack of communication which I appreciated. However, it doesn’t fix the issue at hand that I still need a car to go to work and that I wasted two 40 min trips down there and back and my gas money for the car that is still not serviced now because they don’t have any loaners available and I need transportation. So, feel free to check this place out, but I would recommend having at least 2 to 3 days of planning to not have your vehicle. That’s what the service rep told me at least on day two of this crazy. Definitely information that would’ve been nice to know when I dropped the car off. No, I will not be going back.
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July 2023 by Wendy Savage
We were on vacation when our vehicle started giving us trouble. My husband took it to this dealership to see if the service department could check it out for us. They were very helpful & worked with us, knowing we would only be in town for a few days. We ended up buying a new vehicle & I can’t say enough good things about each person we dealt with. Our salesman, Ryan, was very helpful & patient. Never made us feel rushed or like we were taking up too much of his time. Josh, in finance made the transaction very easy, even with us being from out of state. They were all very nice & personable. Top notch!! Highly recommend them!
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July 2023 by Nina page
I had amazing service at Buick Gmc Cadillac of Fort Walton Beach from the start to finish. I traded in my Jeep Wrangler Sahara and got me a 2024 Buick Encore GX. Latoya, Junior, and Kim worked their magic until I walked out of there with my new suv. They told me we are getting you a new car today and getting you into something more efficient for you and your family. They didn't let me down. I couldn't be happier. They got me a low payment and the finance company of my choice. I couldn't be happier. I'm still in shock of the amazing vehicle I got. Thank you again, Latoya, Junior, and Kim. If you are shopping for a new or used vehicle, go see the team at Buick GMC Cadillac of FWB. You won't regret it.
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June 2023 by Calvin Stubbs
I had a great experience working with Deliala! She was very knowledgeable of the vehicles she showed me. She also made sure she answered any questions I may have had about vehicle prices and options. Even when we she didn't make the sale on the first day, she followed up and worked with me to find a truck that would meet my needs. Overall she made buying a vehicle feel like a collaboration instead of a compromise.