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December 2023 by Keale Shaw
Our first time staying at a Candlewood Suites and it was everything. The staff was amazing and that helped to make our stay a great one.Thank you Candlewood Suites Staff for a wonderful stay.Rooms: Clean. Spacious.
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December 2023 by Dawn Hall
As always the rooms were impeccably clean and we were given a room upgrade as soon as we arrived. We were so pleased with the overall experience from the cleanliness of the room to the over the top service from hotel staff. They made our vacation very enjoyable and relaxing. The atmosphere here is great. We stayed here because it was close to all of our favorite beaches to visit. Thanks Candlewood Suites.
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December 2023 by Justin Nowling
Absolutely terrible management, and our tub wouldn’t drain. Dirty room with food on the floor, tried to report our issues and spoke with Kerry. Once I get on the phone it’s another lady named Paula and they have me on a weird CONFERENCE CALL. Paula is a vile person who likes to tell IHG members off. We have stayed at another property close by that was also disgusting. I tried to file a complaint for Holiday Inn Express Eglin (several months ago)She’s got a major attitude telling me “remember me?” Like some lunatic. Paula does not like to be told her hotels are disgusting. All I can say is try and do a better job at keeping your hotels clean and you won’t have to deal with people complaining? Or tubs not draining that’s not the guests fault?I have video as well of our tub not draining. Paula said that it wasn’t “proof” it wouldn’t drain. The video is 15 seconds long and the water doesn’t move at all we even yanked on the drain over and over and nothing. It took 30 minutes just to finally drain. She seems on her high horse to me and doesn’t fix issues. If anything she creates MORE problems. After all of this she did nothing to mitigate our experience.She told me “I can give you an apology but that’s the best I can do”I would HIGHLY advise to stay somewhere else besides this hotel AS well as Holiday Inn Express Eglin. Poor customer service and poor leadership. That’s not how you treat your guests. Glad everyone can read this and see your poor attitude towards guests!Please stay somewhere else!
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November 2023 by QuiSnJoe Reed
This place claims their manager get forced them to do random wellness checks Monday Wednesday and Friday. My spouse called me upset because he works overnight a and was interrupted out of his sleep for an undocumented policy called a wellness check. He immediately called IHG to make a complaint. He was then called by the nasty manager Kerry who asked why did he call IHG about the situation. She simply said if he didn’t like the policy or want to abide that he could check out. This is very unprofessional and he stays down there for weeks at a time. Youe going to be losing a lot of money. Also expect a complaint to the BBB and a Congressional Complaint sent directly to you Kerry!!!! PS your cleaning crew are ghetto and loud. I should not have to hear them having phone conversations in the hallway using foul language.Also another situation is we stayed there for 3-4 weeks with two dogs. Of course the pet fee was paid. We had to extend our stay by an additional day and we had to pay the pet fee all over again for one day. These people are rude, disrespectful and have no class!!!!!!
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November 2023 by thera wilburn
This is one of the BEST places to stay!!! Very clean, great rates, and extremely nice staff. It's a 5 minute drive to the beach and not far from Destin. I highly recommend booking your next stay here!Rooms: Rooms were very clean with a full kitchen that was fully equipped. Also it was very quiet and housekeeping made sure we were stocked on anything we needed daily.Nearby activities: 5 minutes away from the boardwalk and Destin is about 15 mins.
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October 2023 by 2009HUB
It was ok. Good place I’d you are TDY to Hurlburt for a long period as rooms have full fridge, 2 small electric burners, microwave, full sink 2/ disposal, a few basic pots/pans, extremely full knife, and glass (why?) cutting board—let’s you cook basic meals as opposed to going out everyday. Although, if you have the option to air bnb, get that. Location is TERRIBLE if you don’t have a car. Absolutely nothing except a shady gas station/grey hound bus stop w/in approx 1.5mi. BIG DEAL IF YOU ARE HERE FOR A COURSE THAT REQUIRES RIDE SHARE!Facilities are mid-range hotel cheap, old and need refurbished. Paint could be redone along with carpeting. Pool looked ok, but was small and basic. Had 2 gas grills outside that had trouble maintaining heat (kept about 300 deg Fahrenheit).Staff was pretty apathetic to any guest needs. 1 or 2 would say hello (I was here for a month) and it seemed like a huge burden to them any time you asked for something…like toilet paper for the 3rd time (after 3 weeks). Brings me to the lack of attention/difficulty in getting cleaning service. Not super helpful if you don’t want cleaning on a Sunday at 2pm. When they do clean, they do not do a great job vacuuming or sweeping (kinda necessary if you’re going to provide cooking space and no cleaning equipment). For about $200/day, this is unsat. They have guest laundry: 3 new washers and 3 new dryers. Fitness area consists of older treadmill, elliptical, recumbent, and some free weights in a barely air conditioned room—it’s Florida, my dudes, that room needs to be cranked down or it stinks.Safety: The street that runs parallel near the high school to the east has a lot of shady issues at night (cops told us there is an abundant amount of ‘night walkers’, shady characters, etc). They don’t come on hotel property but def limit walkability.Walkability: Nothing. Beaches are far, gotta Uber.Food & drinks: Nothing nearby. Have a car.
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October 2023 by Mary Ehrhard
We had an Awesome experience. The staff was very friendly on all shifts. I made the reservation with Caroline and she was there when we came thru the front door and called me by name! She was very Sweet and made the check in very easy. She is a real asset and because of the Awesome experience we had because of her, we will come back and stay there again! It makes a big difference when booking on the phone and talking to someone who is very patient and sweet and then upon arrival being treated so well!! We will definitely be back!! Thank you to Caroline and all the Amazing staff and the Sweet housekeeper who exchanged our towels. You all made our stay so enjoyable and Special!!Rooms: The rooms were very clean and housekeeping refilled our towels daily. The bathroom was big. Nice big area to cook food and eat. Just put a tablecloth on the desk area and it becomes a big chair. The 2 chairs were comfortable and the recliner was nice!! The hotel is close to everything!!
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October 2023 by joseph reed
I stayed here for work. The hotel is clean but the hotel is independently owned and money hungry. I stayed here for 3 weeks with my dogs and then I used my IHG points to stay one more day and they charged me $100 for a second dog fee. You would think if I just stayed 3 weeks they would wave the fee.
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September 2023 by Shae McCord
Our stay started off ok. Behind the hotel on the pool side there is a school and the band was practicing. It was ok for awhile and then became annoying.The morning we were leaving I came out to the car, hit the unlock button on the remote, and while getting in I found contents of my door lying in the floorboard. I had been robbed...Lost many items totalling 750+They helped by calling the police but no camera angle on the robbery. I made my report with the police and enjoyed the rest of my day. While leaving I wanted to buy a bottle of water and was alerted that a card purchase had to be at least 5 bucks. The water should have just been given to me IMO.Edit:Thank you Candlewood for your response. I understand this world were living in brings all kinds of things. I'm aggravated about this 1st robbery but it's no fault of Candlewood suites.Thank you all for having us and we enjoyed our time!
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September 2023 by Frank Bless
Rooms were very clean and well stocked for the kitchen in each room. Very helpful with anything we needed. Look forward to staying there again!Rooms: Very neat and well organized. Also peaceful!
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September 2023 by LaDonya Owens
Absolute worst hotel ever had the pleasure to stay at we only stayed one night are car got broken into they didn't have the appropriate cameras to catch the thieves on top of that three shirts that got accidentally left and even though I paid $30 to have them shipped back to me they refused to return property. The room that we had stayed in was filthy like it hadn't been cleaned in years dust everywhere trash from the last folks that stayed there hair all over the bathroom the absolute worst hotel I've ever been in and to add to all that the workers there were absolutely disrespectful and inappropriate.
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September 2023 by Erin Duke
This is my second stay at this location. The first time I was working at the local hospital doing a cooling shutdown setup for my company. I was very impressed with the quality of the room as well as the level of customer service.Last week I decided to surprise my wife and kids with an impromptu vacation for the weekend and settled on the Candlewood again. While it is a little more pricey than we had a budget for, I knew we would have an outstanding room and the desk attendants would be more than accommodating. We were also traveling with our service animal, and the young lady who checked us in had all of the necessary paperwork ready for us when we arrived. We paid our modest ancillary deposit and room fee and we were checked in.My family and I will forevermore use Candlewood Suites when we visit FWB/Destin in the future.Rooms: Very clean and well appointed.Nearby activities: What can you not like about being 5 minutes from some of the world’s most beautiful beaches?Food & drinks: The on-site convenience cupboard and free useable appliances for cooking are a huge plus.
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July 2023 by Gena Gates
The staff were all very friendly and helpful.. The room was very clean, full size refrigerator, small stove and a dishwasher.. Dishes in the cabinets. Large closet with lots of hangers and a full sized laundry basket instead of a laundry bag that would be wet and soggy with towels and sandy wet suits.. Loved the free laundry facilities! We went to the beach every day and were able to wash our suits and towels when we got back. The mini convenience store was nice and they have a small gym too. The pool was clean and there was a nice covered patio with 2 large grills. Would have liked a continental breakfast but I think that's the only thing I was disappointed with. Definitely will choose to stay there again on our next visit to Ft Walton Beach.Rooms: Rooms were very clean and comfortable. Staff all were friendly and helpfulNearby activities: Close to the water and tourist attractions
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July 2023 by Katie Lonquist
Hotel was fine, but the service was not good. We were greeted with unfriendly staff at the front desk (can't remember her name) - treated as if we were stupid and an inconvenience. Upon receiving the receipt after checkout, we were charged $80 for 4 missing towels. There were 4 adults staying in this particular room, for ONE night, with full suitcases. There is NO way 4 towels were taken by us from this room and I am 100% confident of that. However, they were not willing to budge or work with me here. So I'm paying $80 for 4 towels - there is NO way those towels are worth $20 each. Very frustrating and because of this service, we will NOT be staying here ever again and will be sure to tell everyone we know to not stay there either. I realize there is a policy in place and this is standard procedure, but it is VERY frustrating when I am paying for something that was not taken.
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January 2022 by Shyra A.
No issues here very clean would recommend this property to friends and yes I will stay here again
