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August 2023 by Brittany Gainer
Thief’s. Open investigation with the sheriff’s department. Stole $15,000 worth of jewelry. Truck went missing for about an hour from fort Walton to niceville.
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October 2022 by Brian Planchard
I just moved from Destin to central Florida. Despite moving out of a third floor apartment (with stairs and no elevator), they were very fast and professional and made my somewhat difficult move easy. They were also considerably cheaper than their competitors. I highly recommend them!
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July 2022 by Isabella S.
Terrible customer service, and had a bad/rude attitude over the phone. It took forever for me to get an answer from them and once they did answer the phone It was like I was bothering them. Glad that I didn't waste my money with this company.
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July 2022 by Sydney M.
If I could give this company 0 stars I would. I scheduled a same day move to pack a U-Haul 07/12. Although the movers were prompt and prepared to move my stuff, after they put their hands on my items, they weren't so careful handed now were they? I provided a dozen moving blankets provided by U-Haul that they utterly failed to utilize. Not only are one of my dressers completely destroyed (it's in the garbage as we speak), The other one suffered major scratches and chips also. Not a single one of the moving blankets I provided were wrapped around these items. To make things even worse, they packed every single heavy box that I had on top of these dressers. They also thought it would be smart to pack my bedframe in between my sectional. This caused tears and rubbing on my couch. There is also red stains on my couch from what I am assuming is the strawberry lemonade that I also found packed in my U-Haul. I confided and trusted this company to move my items with care, which was heavily neglected. Not only were they slow to respond to my claims after I sent pictures through email, they had the audacity to tell me it could have been from the way that I was driving. I am no professional mover, but I highly doubt driving a U-Haul at 45 mph will cause a dresser to completely collapse and a couch to rip. Apparently the bed frame "just happened to be in between the sectional it wasn't packed that way". This company has no accountability or responsibility. Instead of refunding me my move or perhaps even paying to get my couch fixed and replacing my dresser, they went the "it's not our problem" route. Apparently the way that they pack things they just expect it to teleport to your desired location in mint condition. Considering this is an LLC and and a family ran business, they desperately need to hire employees with empathy, intelligence and perhaps two eyes and open ears? Just a suggestion.
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June 2022 by Erin Waldron-Bacon
Chad did a great job moving our offices around. Nicest guys and they had some challenging furniture. We would call them again for sure!
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May 2022 by Marquis L.
Horrible moving company. I trusted "Careful"Hands to do exactly what they say in their title and company motto. They shown otherwise when I found out 2 pieces of my property was damaged in storage when another great moving company (Brantley Bros) found it while moving things out. I called multiple times and my wife did as well for them to say its too late to file a formal complaint, if its not within a couple days. They are scumbs. And to make things worse I was being nice even though from start they proved to be a subpar moving company. I had to help the owner, Chad, and another gentlemen with moving. I provided them a meal and a very hefty tip; still treated like crap. Careful Hands should be called, Clumsy Hands moving company. The Air Force Captain, John, would be ashamed if he sees how they have taken this company too. And even more ashamed for them to still use his name and picture on their Facebook. They just make up every excuse not to be held accountable for their actions. The lady on the phone gone have the nerve to tell me it couldve been the other moving company. Do NOT go with this company. Although affordable, cheap is not the best option here! Go with a company thats trustworthy.
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April 2022 by Hastings Reads
We made a small move from Fort Walton to a nearby town. The owners were very responsive as we worked with them in the planning. The pricing was fair. The lead mover has been with the company for quite a few years. He and his partner were very careful, professional and efficient. We would happily use them again. It was a pleasant move. I highly recommend Careful Hands Moving Company.
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September 2021 by Kristen Hatcher
We got in a bit over our heads with a diy move. We called and they had people at our house in under an hour. They were professional and did a great job. The movers were very efficient and polite. I wish we had called them from the get go! 10/10 would recommend
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June 2021 by Shellster B
This company did a really good job moving my family from one house to another. The prices were fair and they moving everything very carefully and put it exactly where we wanted it to go. I am definitely going to use again if I have another local move
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June 2021 by Jonathan B
Got me in last minute, showed up on time, worked well, and got me into the new place with no issues. Chad and Trent did a great job.
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May 2021 by Joe Rizza
We used them in October 4, 2020 for our move and, and Careful Hands Moving Company damaged a buffet and a bed. We contacted them with pictures, and they hired an external company to estimate/fix the damage. Careful Hands Moving Company did not want to pay for the external company to fix our items so they asked us a reimbursement price for the damage. We agreed on an amount for the damage and they said they send a check. Every time we called they said they would have a check sent to us within a few weeks. We’ve emailed and called for a status and continue to receive the same response “we’ll get a check out to you.” As of today, April 6, 2021, we still have not received the reimbursement for the damage to our furniture. Would not recommend using them ever again. They are liars and not decent people. Stay away.
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March 2021 by Sarah Warren
100 % satisfied!! Showed up on time. Worked very hard and quickly got me moved. Friendly and professional. Their rates were fair. I cannot say enough about what a great job guy did!!!
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November 2020 by Larry Fowler
Beyond 5 STARS!!!! David & Chad were extraordinarily efficient with their time, assistance and my wife and I could not be more pleased. They had to dissemble a very difficult master bed and reassemble where others required special help. They did so without a blink. Most importantly they made the best use of the time moving lots of heavy furniture with gentle care. There was zero slacking, no complaining, no cigarette breaks... just muscle that kept moving forward. I will never need another mover as long as I have these guys at my call. Thank you Careful Hands Team!! You guys truly ROCK!!
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November 2020 by Sarah Gibbs
Thanks for the wonderful customer service and careful attention in moving our piano.
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November 2020 by Thomas G.
Absolutely horrible experience!!!! 2 pieces of furniture damaged right in front of owner, Chad, and afterwards they denied damaging our very expensive cherry entertainment center and another piece of furniture. Every day as we unpack we find more issues. Multiple high end fishing rods broken as they piled heavy boxes on top of them. They lie right to your face about the broken items. They say customer satisfaction is their top priority.....absolute b*********** DO NOT USE THESE HACKS.....CALL 2 MEN AND A TRUCK!!!!! THANKS SO MUCH CLUMSY HANDS MOVERS FOR BREAKING OUR PERSONAL ITEMS AND THEN LYING ABOUT IT.
