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November 2023 by Miss Coko
Easy to drop off packages. Staff is very friendly!
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June 2023 by Michelle Logan (Mechee)
They were super nice even tho I tried to ship a UPS package ?
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June 2023 by Lys A
Absolutely the worst! I’ve never once received a delivery on time for my business when it gets shipped through FedEx and ends up at the Fort Walton Beach location. On top of that, you can’t get a hold of this location physically. It’s always on the 800 number and nobody can ever tell you anything. This time around, they have cost me $850. How, you ask? My package was supposed to be delivered on Wednesday, May 17th. I own a hair salon, and it was items needed to perform hair extensions. It was delayed and then said it would be delivered by 2:30 Thursday, May 18th. Again, never showed up, and I can’t get any answers as to why. Here we are, Friday, the day of the scheduled appointment, and the tracking just says delayed. It does not say it’s out for delivery, it does not say anything other than delayed, at facility and schedule delivery by 2:30 PM today. I’ve had to cancel my client and lost $850 thanks to FEDEX. Such a waste of a company.
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March 2023 by macy melnyk
great customer service, especially from Reid
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February 2023 by Michael B
Horrible service out of FWB. We paid for overnight shipping on something we absolutely needed the next day for production, estimated delivery was by noon on a Tuesday. The shipment was delayed somehow between Mobile and FWB early in the a.m., have no clue why. So now we were expecting it to be delivered Weds a.m. FedEx updated the shipping status Wednesday at 7:59 a.m. to "Business closed- No delivery attempt". This was not the case, we are here everyday at 7 a.m. So the delivery attempt is delayed again by a day. This is a constant problem with FWB. Always delaying deliveries due to "Business closed- No delivery attempt". They do not even attempt to call to verify hours of operation. We have better luck with USPS making deliveries.
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November 2022 by Jerry Jackman
Don't let the employees completely fill up the customer parking.Without customers,no jobs.Check your employees attitudes,it only takes one to ruin the whole place.Mostly, everyone here is great.I think it's more of what is happening to the whole country.
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September 2022 by LUCIA ABELLAN ROSA
I spoke to two different employees that were not able to give me a solution about a lost package. One of them did not even speak good English. Then I had to ask for their supervisor, so they transferred me to Mr. Walter. It was thanks to him that I was able to find a final solution. He is a great professional, extremely patient and truly helpful.
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September 2022 by Vanessa Cassese
Fast, convenient, good location. Friendly staff. Got the job done!
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August 2022 by Real Estate Agent Lana Parks, Lucky Palms Realty
Patient and great staff! I didn't get her name but she compared costs for me.
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July 2022 by Austin Lowery
Worst delivery service in America. Every package I receive is always damaged.
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June 2022 by Highlander Therecanonlybeone
My driver is delivering to the wrong house. This year alone at least twice that we know of.Same house number but complete different street.
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March 2022 by IEPYoungBoy YT
Horrible. I paid 60 dollars for overnight shipping and it was held and delayed. it’s a week later and it still hasn’t arrived.
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March 2022 by H S
Polite and courteous. Can't say the same about the shipping cost.
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January 2022 by B Loyd
Fed Ex is absolutely horrible. I paid for overnight shipping and it has taken 3 days. This is also the second attempt. Customer support simply reads off their computer screen which is the same thing I can find. No one here is helpful. Use USPS OR UPS if possible.
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January 2022 by Christopher Bernal
Actually hold drivers and facilities accountable who lose people's packages. Cameras in FedEx vehicles to ensure the deliveries are going to the correct places and drivers aren't stealing them, that the package actually gets delivered. Have people or top level supervisor or manager available at all locations to at least speak with people about missing packages.
