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February 2024 by Brenda O.
I think this is a great store and the employees are very nice. Of course, they aren't overly friendly then they would be fake, wouldn't they? All these complaints, some from out of town, is a possibility they won't be back. A local customer has a different view. If this place gets shut down because of bad reviews, customers will have to travel farther. I don't believe all I hear, half I see and none of what I read. My Dad taught me that and he was a wise man. The bad reviews need to stop. These people get up and come to work everyday, that says a lot.
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November 2023 by Kathy M.
Thankfully we are only in town for a short time and I don't have to use this store all the time. Workers are rude or incompetent. Older lady who 'runs' the cutting area is nasty to customers and other workers. Checkout personnel can't listen and comprehend phone numbers or use the coupons off your phone correctly. Old run down store and finding things that the app says they actually have in stock is ludicrous. They will argue with you as to why even there system says it's in stock but it's not on the shelf. Go elsewhere if you can.
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October 2023 by Denise Cornella
Great selection of a wide variety of craft projects, home styling items and fabrics. Fantastic sales staff.
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October 2023 by anthony w. campbell
Never had any issues with this store until today. My wife called twice and was put on hold. The first time was over 10 mins. ,and the phone hung up. The second time was over 5 mins. , and the phone hung up. I called back and asked to speak to the manager. The woman said, she is the assistant and asked what do I need. So I told her what happened to my wife , and instead of defusing the situation she snapped back at me stating, " she was not hung-up on" . To cut to the chase. She eventually blamed it on the phone system , and was still rude. There's other store , but I won't give my business to this one ,again.
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August 2023 by Kathy Laut
Excellent shelves were well stocked. Ty
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June 2023 by Anna Z.
I placed my first curbside order with this store before driving from Niceville to Fort Walton to pick it up. When I arrived, I called the number on the sign in front of the curbside parking spot. I was greeted by Kathy. I explained who I was and that I was here for my curbside order. She literally snorted into the phone and said "Okay?" As in, why are you telling me? I told her the sign said to call when we arrived. The phone cut out for a few seconds and I couldn't hear what she was saying. When she came back on the line I explained that the phone had cut out. She proceeded to tell me, in what was the most condescending voice you can imagine, "Well??? What color and make is your car? Is it green, purple, blue? Is it a Honda, etc" She proceeded to list colors and vehicles as if I didn't know what I drive or what color it is. I cut off the engine and told her nevermind, that I was coming in to get it, since by her tone she clearly did not want to help me. Picking up inside was much smoother, (apparently Kathy had insulted my intelligence from the cutting counter and was not available). There was a very nice cashier at the front who helped me, and I'm ashamed I didn't get her name to commend her on her customer service. The cashier did offer to get the manager for me but quite frankly the store manager herself has been rude to me a number of times, and even yells at her employees in front of customers. I've been going to Joanns for years, and the customer service at this store pales in comparison to their other stores. Skip this location, they don't want to help you here.
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May 2023 by Mary Dilley
Sean was so helpful and nice. My whole shopping experience was great! Will definitely drive over from Santa Rosa Beach.
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March 2023 by LittleE S
Joann Fabric and Crafts has most of my crafting needs. The staff are very friendly, which is hard to find these days.
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January 2023 by Lauren Gagnor
I hate to do this because the store itself was pretty cool. It was my first time ever being there…but the lady working the register today on 01/02/2023 was extremely rude to me. I simply stood at the register and waited politely until she looked over at me to ask her where the jewelry making hemp was. I wasn’t rushing her or anything. And she looked at me with pure DISGUST and said “they’re back there…there’s like 4 rows of it.” In the most condescending way that I wanted to yell at her and cuss her out for talking to me that way in front of a LINE of customers. She really had me heated…to the point where I was going to purchase a lot of hemp and beads for jewelry making. (They have a good selection) to me not wanting to give this company a dime of my money. Joann’s….y’all need to work on customer service skills with that one. Idk her name but she was like middle aged with blonde looking hair.
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January 2023 by A Z
I went to purchase yarn. They display their yarn in 6 different locations in the store. The stock on hand does not match what is listed online. As well as the yarn is severely disorganized. I wasted a lot of time trying to sort through and even find the product I needed.
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January 2023 by Corey Bell
Placed a pick up order online at 11am and didn't get an update until 7:49pm. Don't waste your time.
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January 2023 by Sonya Hernandez
Great inventory, helpful staff, great location. Best craft store in town!
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December 2022 by Nancy Vance
It was ok. Not a large variety of yarn or crochet items but sufficient for a fabric store. Prices were rather high in my opinion.
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November 2022 by Tami Large
Lots of pretty fabrics and crafts to choose from. Staff is very helpful and friendly
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October 2022 by Karen Harper
I hope we always have our local JoAnn. I've been shopping here for many years. It's my go-to for yarn, buttons, and many other craft supplies.