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February 2024 by John W.
I would not recommend Lowe's for anything at this point in time. I purchased over $1400 in lumber and had them deliver it, only to find out that 1/3 of it is garbage and unusable lumber. I tried to call the store and nobody ever answered in the delivery department after six calls in waiting over 10 minutes per call. I called the one 800 number and was advised the local store would come out to pick up the unused portion of the lumber I purchased on Monday, 19 February. It is now Wednesday, 21 February. No one has come out. I keep getting the runaround from the 800 number, the store, their website And Facebook. Absolutely horrible service and I will not be a customer there any longer.
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December 2023 by Wes S.
Truly awful customer service and management. To give you an idea of the dysfunction -- I've been in line for 30 minutes with two other folks waiting for someone to work the paint desk. About a dozen employees have walked by and so far only one has tried to help. She put out a call on P.A. system which went unanswered, then went to several managers and reported back that they couldn't help. She said that none of the other employees know how to help with paint. When one of the customers in line asked what else could be done she replied "Just shoot me now."
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December 2023 by Kim D.
worst Lowes on the planet! delivered our new expensive oven with the back totally caved in due to crap delivery men. they refused to repair/replace. run don't walk away from this store!
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November 2023 by Quenten Chalmers
There's not many people there to help everyone, ( that how it is everywhere now a days anyways) but if you want to register and just ask someone will come, they'll help find ever els you're looking for at that moment. A lot of them know what they're talking about aswell I was surprised.
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November 2023 by Danny D.
5 star rating for Carmella! She always asks "is there anything I can help you find?" This is always welcomed. She is the best!
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July 2023 by Steve D.
With 34 years of military service, I value the 10% discount given to military personnel. I was unpleasantly surprised when I purchased a 2-pack of water filters for my LG refrigerator that I had purchased at Lowes. I looked at my receipt....no discount. I asked the cashier about it. Her reply was, "We don't give discounts on major appliance items." I think I'll go to Home Depot to see if I'm treated a little better.
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March 2023 by Mike M.
Worst Lowes I've ever been to! Lowes refund policy on trees is 1 year from the date of purchase, you must have the receipt. Gabby, the assistant manager, wouldn't allow me to return them. She said Lowes changed it to a two month refund policy, (not true). It says on their website that it's 1 year from date of purchase, with a receipt. That's not how you treat customers! Won't be going back there!
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February 2023 by xbox gaming
The worst experience I ever had. No one there is helpful and the employee lie about everything
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September 2022 by Sijillian C.
Here's our replacement battery. Once we purchase this one, we'll walk over to customer service to get our $10.00 back from Core Charge. We started the. Check out process at 6:11pm and we're finally done with the whole process at 6:18pm
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September 2022 by Christopher R.
Let me start off by saying this is absolutely a shot at the management team is this Lowes, specifically Jovanny, over the lawn and garden department. August 28th, I bought a John Deere zero turn lawn mower for almost $3,000, but got a military discount which brought it down to $2,888. Delivery was scheduled that coming Saturday. When Saturday came, I got a call from a supervisor saying that they couldn't deliver my lawn mower because they lost the key to it ... yes, you read that right. That's the equivalent of walking into a car dealership and salesman telling you you can't leave with the car you just bought because they lost the keys to it. Also told me they had no timeframe on when delivery could be scheduled because they had to order another key from the manufacturer and it was Labor Day weekend. So, I started asking for the assistant managers and the overall store manager (which everyone seemed to refuse/make it very difficult to talk to). At the same time, I started making phone calls to corporate because this was absolutely unacceptable. Eventually I spoke with Jovanny, and he told me the best they could offer was another 10% on top of my military for the inconvenience. Then, I went to the store and spoke with Jovanny, and the first thing out this man's mouth was "we're already losing money on this mower. We have to make money on these. I sell thousands of these a year. There's a premium on these mowers. This is a good deal." Not "I'm deeply sorry," or "I apologize for this delay." Was trying to walk away from me, barely wanted to shake me hand. In the military, we call that a coward. Then, in the same breath says that he's trying to take care of me as a customer and wants to keep my business. Kinda can't say both of those things in the same sentence. Not how that works if you want a customer to truly feel like you're trying to help them. After that, I called corporate again because I felt like I should be getting more than 10% off considering I didn't have my multi-thousand dollar mower because someone lost a damn key. After that, Jovanny called my phone directly and started chastising me saying "I don't understand what wasn't clear. This is a good deal. I'm not sure if you've ever made a mistake before sir," blah blah blah. Constantly cut me off. I stopped him and said "let me speak to the store manager." He said, "you're probably not going to like his answer but I'll go speak to him right now!" and hung up on me. Then, I got a call from the store manager only because corporate directed him to and told him my peace. He told me he could only legitimately do 10% and that he found the key and could schedule delivery the following day. I accepted, and he asked if there was anything else he could do for me. I told him he should probably address his extremely unprofessional and out of line assistant manager about calling my phone in a hostile manner. He claimed that it "would be addressed." So rest assured, everything stated here has been relayed to corporate for documentation and review by higher management. This was the absolute worst customer service experience I've ever had. And, as a manager, Jovanny is an absolute joke. So please, take offense. Because that's exactly what this is meant to do. Customers beware. Never working with Lowes ever again as long as people like this are in their stores.
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August 2022 by Denny K.
Five Stars for Customer Service in a time when folks seems hell-bent on complaining about everything. Four stars for availability/selection of appliances; although it's improving slightly. The supply "pipeline" for all goods appears to be loosening considerably. Yes, there are still some gaps and a few holes in some shelves (figuratively speaking). But overall, you can get what you need (or something close to what you need) for essentials plus some speciality items. Lumber ...meh...still too inconsistent and lacking in uniformity and quality.) In store - check out clearance and special pricing on selected items. Online ordering has quite a few hiccups...but still is my go-to for many things. Inventory reflected on web pages is waaaay off. Corporate - get a grip! As for local, Mary Esther ... I offer my sincere thanks, kudos and, applause for assistance I've been given: deference, cheerful respect, and courtesy demonstrated - especially under the duress of (other) irate and (sometimes) ridiculously rude customers. Shout out specifically to Greg, Kat, and Gabby! You are the best.
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June 2022 by Scott B.
Patricia is a cashier and she is a rock star. Such a great attitude and great at her job. Had an issue purchasing a dishwasher but whatever. It seems that the issue was in Lowes operational practices and not the employees in the store. There are just too many moving pieces. My five star rating is for Patricia.
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June 2022 by Laura H.
My husband and I visited this lowes to buy a grill for our new home. We picked the grill we wanted from the display grills and asked a store associate to point us to where we could find the unassembled grills for purchase. The associate informed us that while they had plenty in stock (41 to be exact), they were all preassembled. Since the assembled grill would not fit in our car, we headed home with the intention of purchasing the grill online and have it shipped to the house. After discovering that it would be $79 to have it delivered, I called the store to see if an associate would be able to take off the top of the grill so that we could purchase it at the store and fit it in the car to take home. After waiting for almost 10 minutes for customer service to pick up the phone I was informed that they did not have anyone there that could do that. For my own amusement I asked if they would let us borrow a screwdriver so that we could do it ourselves in the parking lot and they said yes. I guess none of the lowes associates know how to use a screwdriver...
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April 2022 by David M.
I bought a ceiling fan from Lowes and paid for the installation. The ceiling fan arrived but the installation team from Handy keeps putting the date off. So I'm out $100 and have to hire someone else. Don't schedule with lowes.