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July 2023 by Madison Hutchinson
The guys are nice but we where told it would be a week or a little over week tell they could get to are boat and we where cool with that but By week three we called for an update cause we hadn’t heard anything. I was told Thursday they where gonna look at it that day but then heard nothing back. Waited tell Monday and still nothing so we called and finally was told it’s getting looked at now. After we where told it was looked at it took a few days for us to get the quote but the quote was sent to the wrong email so it took another day for us to be able to pay and we had to call and ask about the quote. It took 5 weeks for us to get are boat when we where told a week to a little over. I would have an issue if they had called and gave updates and been like sorry we are really busy so it will take longer but never once got an update so it was very frustrating and not professional. We also asked if they could look at the hub on the trailer and that didn’t get looked at but maybe that’s are fault cause we brought it up after they where making the invoice. Over all the communication and timelines could be better. But they guys where nice and not rude so they do have that going for them. I think this place would be great to take you’re boat in off season just maybe not mid summer season. And I understand it’s boating season and it’s busy.Service: General repairs & maintenance
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October 2022 by John M.
My initial complaint was that the boat would come up on plane normally, full throttle, but in a very short time would lose rpm and at times shut off. They had the boat for 2 months. The initial diagnosis was a failed high pressure fuel pump. That was replaced, I questioned them on this because the pump had enough power to give me my normal rpm to get on plane. They told me that pressure was too low and was leaking fuel back into VST tank. Fair enough. They also diagnosed that the throttle centering sensor was also bad. That was replaced. The third problem found was that the thermostat was stuck wide open. That was fixed and needed to be fixed. I authorized all of those repairs. The last information I received was that the primer bulb was collapsing. Hummm, could have had some impact on an engine starving of fuel. I called for an update within a few days and the boat was ready. The bill totaled $1934 before taxes and credit card fees, I authorized all of it. I received the boat back on 3 Oct, 2022. Then next day I changed the oil. I noticed that the primer bulb had been replaced, I checked the bill and found no mention of it and they did not tell me when I picked my boat up. Might that have been the initial problem? May well have been. I don't think they are dishonest, just not equipped to diagnose my Yamaha outboard. On last thought, communication from them is next to zero. This has not been a good experience for me and I don't think I will use them again!
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August 2022 by Mark Mueller
Great service
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August 2022 by Scotty Spearman
Do not take your boat to this shop. dropped my boat off to have it fix... was told it was this and that...$3000 later it still has the same problem. Unless you want to give your money away (there are many charities much worthy) i would advise not take your boat to this place. 1 star because 0 stars isn't a choiceService: Engine repair
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November 2021 by Nancy C.
After hurricane Sally damaged our boat, we were at a loss as to where to bring our boat for repairs. We chose Panhandle as they could take the boat immediately. We did not have any expectations as to how long it would take to do repairs, but we certainly did not think it would take 5 MONTHS just to do the estimates ! We made dozens of calls over those months to inquire about the status. We got the runaround every time. When we finally received the estimate, it was over $44,000 ! We had only paid $75,000 for the boat a year before. Even though we had been without our boat for all those months, we decided to get a second repair estimate. We thought that amount was outrageous! We then proceeded to pick up our boat at the shop. The owners told us that we could take the boat, but that they were going to charge us $1000 for doing the estimate. We said absolutely NO! The owner and his son got immediately defensive and the wife even got in my face. They proceeded to LOCK US IN THE YARD AND WOULD NOT LET US LEAVE UNTIL WE PAID!! My husband called the sheriffs office and they showed up a few minutes later. After speaking to us and the owners of Panhandle Marine, we finally settled on $500 to release our boat. We were furious!!! We took the boat down the road to Auer Marine in Fort Walton and they accepted the boat and had the estimate and repairs done in less than two months AND at a cost of $12,000, thats $32,000 LESS THAN PANHANDLE!!! DO NOT TAKE YOUR BOAT TO PANHANDLE MARINE!!!!!!!
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August 2021 by Cinnsational Saltwater Fishing
Five star service and experience. knowledge of multiple motor manufacturers and great facilities. Completes work in a timely fashion and made sure to communicate with me throughout the process!Services: Boat cleaning
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August 2021 by Roy Smith
They were great,I like these people,we talk cut up it was nice
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August 2021 by Richard Veech
Scott and Curtis are great guys. Excellent service.
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August 2021 by Randy Hicks
Excellent nice people
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August 2021 by Chris Mitchell
The technician and the staff were helpful and knowledgeable. they have repaired my boat on multiple occasions and have always given the best value for my repairs. The timeliness of their work was very important because i am a charter company and make my living with my boat. If it wasn't for Panhandle Marine I would be would be out of business!!Services: Boat cleaning
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August 2020 by Joe Hepler
Not efficient at all. Been 5 weeks and my boat still isn’t fixed. Called 10+ times. Always a reason/ excuse for not having answers to my questions and inquiries. Still haven’t received a diagnostic or estimate. Absolutely horrible!
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August 2020 by John Newton
They have been very professional and courteous during my boat repairs and always answer all my questions.
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August 2020 by Tracy Whitcomb
Very friendly knowledgeable and helpful people. dont seem to be very organized tho but im not either... way better than west marine!!!!
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August 2020 by Jake Dodge
Brought my boat in for a throttle assembly. Charged me $800, they said it will be finished 3 days before it was (I was on vacation and left the next day) . My throttle is now backwards and scratches in my dash. Absolutely terrible service
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August 2019 by JC Baltz Wildblueyonder
Fixed my boat fine
