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January 2024 by cielo cielo
good products
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January 2024 by Makenna Elliott
Super helpful with last minute New Years Eve decorations!
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December 2023 by Jaime Nowack
I ordered a bouquet of 17 balloons for my daughter’s birthday and they were beautifully put together and perfect for the occasion.
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December 2023 by julie sorensen
Went in to buy birthday party invitations and decorations to match. Had to hunt down an associate. She said I don’t know if we have any. Walked away and came back and said we don’t sell invitations. Why would you not sell invitations. I’ll just order on Amazon but I really wanted to support our stores in town.
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October 2023 by Jonathon Ray
Less than impressive service, orders were placed well in advance of pickup and no one seemed to have any idea what was on them. Got 2 of the 3 orders and only after me insisting there was a third and basically just standing at the counter waiting on someone to come back to help while the person who was helping just began helping other people, the manager found our order under a trash bag full of inflated balloons. One of the handles was ripped on one of the bags as well and no one seemed all that eager to do anything about it so I just left. Orders were accurately picked and products seem decent but the in store staff were less than helpful and didn't seem to want to be there.
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October 2023 by Lisa LeClere
I can always find great party items here for any occasion.
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September 2023 by Jordan Lang
We made a mistake and had air put into our balloons and Hannah and the other lady made it right and helped us out and got our balloons filled correctly and at the last minute will definitely be back for every balloon needs we have thank you!
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August 2023 by The little Gypsea *
Absolutely trashy service and rude people. If you sell faulty products, you should except them back and not be nasty to your customers.
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May 2023 by Andrea Sorensen
As my local party supply store, I've shopped at this location for many years. I typically have a good experiences at this store. The staff is professional and helpful, and it's rare that what I need is unavailable. I chose to finally leave a review to compliment Jorge and thank him for help with a recent balloon bouquet order. I'd made several visits to the store and made multiple purchases in preparation for a party, including those balloons. Well, day of the event, three things went wrong with the order. Immediately after the event I went to the store to discuss what happened, explain my concerns, and showed photos. Jorge listened, was apologetic, offered a possible explanation, and worked with me on a resolution. Most of us expect good experiences when shopping, at minimum to fulfill the reason for our stop. It's the response to an issue that can make or break brand loyalty. Thanks to Jorge, my loyalty to Party City of FWB is solid.
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April 2023 by Naruto Uzumaki
Store looks way better then before customer service has improved as well
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April 2023 by Adventure Krewe
This place was great and really helped us with a fabulous Mardi gras pet parade
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March 2023 by James Warner
Granddaughter headed to pendacon tomorrow and had to get a last minute costume. Selection was very good and the staff was very helpful. We'll go again for our party supplies
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March 2023 by brea stevens
Tracy and her staff went above and beyond for my grandmothers party - they were very professional and fast -above 5 stars …professionalism at its finest .:::
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January 2023 by Hello Y'all
We enjoy going here because we can find everything we need for a birthday party or anniversary.
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December 2022 by Lauren G.
Two stars only because of the two workers being pleasant despite crummy working conditions. This party city location has gone from sad to pathetic since I've last been here. Store totally unkept and nasty, lights don't work on sign outside, disgusting floors, and things just thrown everywhere. Many open spaces for items and no price tags, you are just left to guess. Candy area in the middle of store looks totally disgusting and unappealing. As if this wasn't enough, they don't even have helium in their store! So when you pay $20 plus for a balloon bouquet, they tell you you can buy a $45 balloon time tank to fill your own! What a joke. Party City always fills balloons with helium included in the price of the balloon bouquet. Apparently not at this location! Then we check out and have our items put into what looks like a garbage bag that is ripping so they put that bag into another garbage bag. The employee named Taffy who checked us out was nice and so was the young man working with her. I felt bad for both. Her name tag was literally a generic name tag with her name written on it in marker. Everything about this location seems to scream that it is dying and it is on its last leg. Do yourself a favor and visit the Pensacola location instead, it's not perfect, but at least they have helium for the balloons!!!!