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October 2023 by Katerina Jet
Went for an oil change ONLY on a Mazda 3 as a young woman alone. He charged me $130. For an oil change. I said how? It’s an oil change. This is just for the oil change? And he said “yeah” and sat there saying it’s ready to be paid. Seriously don’t recommend I feel completely taken advantage of.
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October 2023 by Leisa Hansen
I would NOT recommend this place. They NEVER have any help. I had an appointment at 8am to have my oil changed & at 9am I went to ask if my car was about done. She informed me they hadn’t even started on my car because they had NO help. I told her that she should have told me that when I came . This has happened the last 3 times I’ve came here but the last time the guy did tell me they were short handed & it might’ve awhile. Seems to me this place has a BIG turnover. I will NOT come back.
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September 2023 by Jay Spicer
Shortly after leaving for home after a week-long FL family vacation, we picked up a screw. The staff told us that they would be able to get us in when everyone else was saying that it would be 3-4 days before they could help us. We were in and out in under 2 hours heading back home. Thanks to the staff at the Ft. Walton location for their amazing service!
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September 2023 by Brianna Brackett
They took me as a walk in. I needed my a/c, and brakes checked. The manager was training a new employee, it was only her second day on the job. They both were very nice, even with a rude customer telling the manager he didn’t know what he was doing. I think he was doing a wonderful job, assisting the other employee, answering phones and getting me checked in. The crew were very through and I could tell they felt bad that they could not diagnose my car that night. But they, including the mechanic informed me that they would like to take a better look at it the next day. They not only got my car diagnosed but also offered to fix it same day. Unfortunately I could not afford the price at this time but I am very grateful to all the employees for their hard work and highly recommend their shop.
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September 2023 by Blake Rodriguez
Went for a flat tire awhile back, they told me one price, which I agreed to and sent my wife to take care of it. Ended up charging my wife for the tire change plus extra services neither I nor she asked for. Paid it and the service was fine, but they really screwed me over for 40 bucks. Last time I go there unless I'm desperate.
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August 2023 by Bill Capetillo
I woke up to a flat tire this morning and was scrambling to get to work. Pep Boys is open at 7am sharp and Ryan was there ready to help. Knowledgeable, personable, and professional, he promptly got the tire fixed and got me on my way. He even looked under the hood and topped off my fluid levels. If you're ever in need of some auto help, go see Ryan at Pep Boys...he's got you covered. Thanks Pep Boys and THANKS Ryan!!!
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August 2023 by Jarett B.
Takes way too long just to replace tires. Front desk guy got an attitude when I asked for a updated time of completion. It's wasn't busy at all, they were all on they're phones everyone I looked to see if my car was ready though the window. Bottom line is this place sucks. I'm still waiting as we speak.
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July 2023 by Kimberly Hatten
This place is absolutely amazing! Ryan was the nicest and most helpful. We are from MS and I needed help getting back on the road after a mishap. They helped me get back on the road and was so quick about it! Thanks guys! I appreciate all your help!
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July 2023 by Robert Benjamin
Ryan at this Pepboys was very, very helpful in diagnosing issues with my car and was very transparent about everything. I felt comfortable with him advising my service and would hands-down return to him and this location for any service I might need.
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July 2023 by william bolander
On our last day of vacation our truck had a bearing go out in the front end. We were afraid to drive it, so on Saturday evening I made an online appointment for noon the next day. We had checked out of our hotel as it was booked the next day and we were basically going to be without a vehicle or place to stay if we couldn't get it fixed. I am so grateful to the store manager, Francisco and his mechanic that stayed after hours to get us back on the road. These guys were great and helped make a somewhat bad situation turn out well. Thanks again!!
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July 2023 by Alyssa Gallegos
Very transparent and honest on costs and kept me updated on timing and status of vehicle repairs. I hadn't anticipated waiting on parts and was nervous about being able to make it out of town the day after dropping it off, Ryan did his best and worked some magic to ensure my repairs were completed and I was good to go in time.
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July 2023 by Anquanette Figueroa
Greg was very professional, courteous, knowledgeable. Needed to get my brake pads changed on my BMW and he made it happen with no issues. Very quick and easy. Thanks again for your service.
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May 2023 by Amy Millen-Davies
Our tire repair was fast, service was friendly and professional. Greg was so helpful, after we had been turned away by another business that couldn't help. Thanks to Greg and the staff here we were able to make the 8 hour drive home the next day. Thanks again Greg, we appreciated the quick repair and your kindness!
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May 2023 by Andrea Batanero
I recently had my car serviced at Pep Boys shop and I must say that the service was exceptional. From the moment I walked in, I was greeted with a warm smile and friendly demeanor. The staff was knowledgeable and took the time to explain the issues with my car and the options available to fix it.What impressed me most was the level of transparency and honesty. They provided me with a detailed estimate of the cost and the time it would take to complete the repairs. There were no hidden fees or surprises at the end.Greg and Chris were professional and efficient. They worked quickly to get my car back on the road and running smoothly.Overall, I am very satisfied with the service I received at Pep Boys. I highly recommend this shop to anyone in need of car repairs or maintenance.
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May 2023 by Laurie Lister
I took my Jeep in to change switch out the tires and while I was waiting in the lobby I watched the manager, Greg, interact with the customers and staff. He went above and beyond for any customer that walked through that door. So kind, friendly, and empathetic to their needs. It was also nice to watch him engage with his staff. He is an outstanding manager and it showed by the way his staff worked. I look forward to my next service with Pep Boys. Thank you to Greg and his team for taking care of my Jeep and other’s vehicles that day.Laurie