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September 2023 by Richard Shepherd
Latone’s service is always spectacular.
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September 2023 by Andi M.
They have had my car for 5 weeks in the collision center for a minor repair. It was supposed to take 2. Each time I call, they have never called me first, they say it will be another week. Now they can't tell me when it will be ready for pick up tomorrow because they are missing another part. Terrible customer service.
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August 2023 by David D
I took my tuck in for a recall and received excellent customer service from Latone. She kept me updated and the service was completed faster than expected. I had a great experience and will return, even though it is over an hour away from my home.
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July 2023 by susan
Drove 2 hours to this location due to a great price on a silverado. Though I felt a little rushed, overall it was a good expierence. The finance manager was the best part of the experience. She was a no pressure, helpful, and knowledgeable.
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July 2023 by Enrique H.
Worst dealership I have ever dealt with. I spent 8000 dollars on a transmission evap system gas tank and fuel pump and the car has the SAME issues 3 days later. Took it back and they have had my car for ANOTHER week to tell me NOTHING
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May 2023 by Bridget M.
If I could leave less than one star I would. I have a 2021 Tahoe bought from Matt Bowers Chevrolet (who I do recommend) I had it in their for service and a pushy saleswoman named Maria Hill, talked me into trading my new Tahoe with a 2022 Suburban from them. They sold this vehicle to me, taking my perfectly working Tahoe in exchange for a lemon of a 2022 Suburban. In less than 1 year, i have had my Suburban in the shop six times. An instrument cluster defect where the panel goes out completely while driving. And they have no solution for it. I was told, so sorry. Nothing can be done. Drive around with your dashboard blank. No way to see how fast you are going or the gas mileage.And then the fuel injector went out - I had to have it towed from my driveway into the dealership. 12,000 miles and I have three young children and bought this vehicle under the pretense of safety. Well, they knew what they were selling me was junk. DO NOT BUY from them!!!!
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May 2023 by Jimmy J.
I traded my 2015Impala with 250k miles. High mileage, however it was well maintained, timely oil changes, bumper to bumper clean inside and out. I kept it detailed. Spoke with a sales person before driving to FWB two days before. Drove down on Saturday. Sales rep not there. Spoke with Austin Cribbs. Usual back and forth. Shared story about Vernon,Florida(remember me now Austin?) We negotiated a price. After he checked my ride, I asked if they would sell it at auction. He said they liked it so well because it was clean and well maintained, they would keep on lot and sell. Somehow I didn't believe him. Followed up and never seen on website it was for sale. Hate being lied to like that. I never returned even for the free oil change. Yet another lying salesman. I would not recommend this dealer to anyone. EVER!
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April 2023 by James Cowing
Brett provided great customer care for the 60,000 mile service on my truck. The wait was very short. He also made great recommendations on replacement tires, which I will schedule to be done soon.
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April 2023 by Adam Dunaway
Amazing dealership. Don in sales is your guy. Service dept is top notch and cares about the customer.
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January 2023 by Teresa Powers
Jerry S. and his manager went above and beyond to help me. I will continue to bring my car there and purchase more vehicles from them in the future.Service: Exhaust
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October 2022 by Robert M.
We were in town for just a few days. I was driving along in our 3500 and I heard the serpentine belt snap. At the same time I felt the p/s and p/b go out. As I'm going toward the dealership my girl calls Preston Hood. They told us to bring it in. We did. They were going to fix it right away except that they found the p/s pump was shot and the pulley too. Long story short, they overnighted parts and had me driving away the next day. Keep in mind this happened on a Thursday. I had to leave town by Sunday. I picked up our truck on Friday! This dealership is awesome! It's that feeling of total despair to feeling like the luckiest guy in town. Thank you so much to the Preston Hood service department!!!
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September 2022 by george Leon
Prestonhood service representative Jerry Spratling is extremely helpful and professional. He is willing to go above and beyond to ensure that the customer’s needs and inquiries are met. He displays a positive attitude and genuinely aims to provide you with a great experience. I was surprised to be informed that he has only been at his position for only a few months. Thanks Jerry.Service: Auto engine diagnostic
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September 2022 by Dave Dales
just bought 4th vehicle from PH. great service from Austin and Scott. great place
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June 2022 by Kevin Oleen
Stopped in to PH today to have a flat tire replaced. They not only had the tire in stock, but replaced it and re-stowed the spare in less than 30 minutes. Kudos to a great PH Maintenance Team - well done!!
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April 2022 by N. Norland
Preston Hood no longer has my business from this day forward. I have an older 2500 Silverado. I’ve been bringing my truck here for 4+yrs. The truck has a tuner and has been tuned for \\u003e10 yrs. This has never been an issue. However, now it is. The service manager stated it was now their policy. Yet another Chevy dealer had no issues servicing my truck. This dealership will have my business when I purchase a new truck Preston hood will not.
