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December 2023 by Ash'a Nova
It's unreasonable an illegal to distort psychologically at a place of business,no matter who the customer is or whose paying for the hotel room for the person or if there paying for themselves. The problem i personally had was just that,along with housekeepers waking me up walk right into my hotel room, while I was asleep I had a do not disturb sign on the door handle, they started cleaning an had me packing to leave without a refund or reimbursment for the next two days, I had already paid for, that's not how a business is even suppose to run, it needs to seriously be corrected.Show there intentions already, were no good for customers.
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November 2023 by Rick Heiman
If I could give this place zero stars I would. We stayed here due to a family emergency and it was AWFUL! To start there were no towels in the room at all. The ice bucket had obviously been used and when I asked the front desk for a clean one they argued with me that it was clean and that was only condensation on the plastic bag and bucket that i was looking at. When I demanded a clean one the clerk did not know where they were and said that I would need to speak with the day shift in the morning. There was dust on the lamps and furniture. The floor was atrocious. It didn't look like it had been swept or mopped in who knows how long. There were dead bugs and bug body parts in the floor. The stairway also had not been vacuumed. There were wet floor signs all through the hallways but they were just there for show. Security was also a big issue. There was a sign on the doorway at the end of the hallway saying not to use the door for an exit but the door was ajar and damaged where anyone could have slipped inside without a key. Check out the photos I have posted and do not stay here. I feel nasty after having to spend the night here!! Also, make sure to google this address and crime. This place is not clean and definitely not safe. I put the chair against the inside of the door to try to give myself some sense of security to be able to sleep through the night.
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November 2023 by Tiffany Streeter
Very very very disgusting place. Me and my daughter have been here 8 days without housekeeping cleaning. I go to the manager Balenda and she says she serviced your room yesterday! I tell her she didn’t and I wouldn’t lie on her I mean little do she know I had already asked the housekeeper what happened to the service and she said I put some bags on your door in fact she had not. Trash overflowing and your going to say I’ve been getting service thank Goodness tonight is our last night won’t be coming back here and I’m a local that’s crazy even had a roach crawling in the microwave while warming up food smh
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October 2023 by Ryan Adair
Staff was extremely friendly and accommodating to our needs of checkout and room needs. The location if only about 8 minutes from the beach and within 5 minutes of some great areas. The Pizza place next door was amazing as well.
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October 2023 by Greg Woermann
What an absolute nightmare! Several issues, the room was dirty, there was a door that led out to a balcony with a sign that said the door must remain locked at all times. The only problem is that the lock was on backwards and you had to lock it with a key on the inside, but could simply be opened from the outside. The front desk clerk said it was important to keep it locked as they have had several problems at the hotel. Lastly there were upwards of 20 people in the parking lot smoking pot and we just didn't have an overall good feeling for our safety.I went to the front desk and asked for a refund and found another hotel for our stay. the front desk person said she couldn't do that but called the manager. The manager got on the phone and started cussing at me and said there would be no refund. I told her about the lock and the security issue and she said that drugs are legal and that i was expecting too much.I have contact the corporate office to let them know about the issues.
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October 2023 by Kenneth Burgess
Guys read the reviews. They'll save you time and a lot of frustration.First, our room smelled moldy. I noticed that there were no fire sprinklers in the ceiling, so I guess we were suppose to burn alive if the building caught on fire.On our second night, the entire building lost hot water. My wife went to the front desk, but the issue was brushed off. I then went to the front desk & watched as the employee called the mgr was but never responded. The hot water issue was never fixed.Also, at no point did the staff come & clean our room. We had to go to the front desk for towels. We also weren't able to connect to the wifi, probably because the building is old and we were placed in the very back.The cherry on top was finding a huge roach tangled in the sheets as my wife & I were packing up to go.Do NOT give this place your hard earned money.
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September 2023 by Carlos Gonzalez
I had the worse experience ever staying here at this place. I never experience POOR customer service. The rooms were not comfortable and bed suck bad. The smell like funk odor, the AC unit making noises all night like if it was going to break in two pieces. My room was never service in the morning trash or beds made because I have to call in the morning to be on a list. after I notified them several times I needed clean towels, we continued to shower with the same towels. PLEASE dont stay here, pay the extra money and go somewhere else. this place is worse that SUPER 8 ad MOTEL 6 put together
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September 2023 by Barbara Barrios
Terrible terrible!! Please don’t waste your time here! You’ll only be saving 20$ a night for coming to this disgusting, dirty hotel. No customer service at all!!! We were booked next to a family with crying babies, which is totally understandable, we’ve had young kids, but we wanted to change rooms, we went to front desk to change rooms, the staff was very rude did not want to help us. The hotel was empty!! Only 5 cars in the parking lot!! save yourself a headache!! We went to Holiday Inn across the street and the service was amazing!!! And it was only $30 a night difference. Corporate is even more incompetent. Don’t book with Choice hotels!! They are unprofessional and do not care about you. But they do like to charge and not refund you the money!Rooms: Small, dirty rooms infested with cockroaches.Noteworthy details: Terrible hotel, host is terrible. Staff is rude and could care less about you. Corporate is even more incompetent. Don’t book with Choice hotels! Horrible customer service. Will not accommodate you.
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September 2023 by Rick Brown
This place is a hidden gem! It has a pool 3 times as big as most 4 & 5 star hotels! There is a very wide area all around the pool as well. The trees make it really gorgeous and gives you a choice of shade or sun in and around the pool for much of the day! ?.**** I would like to see the pool hours increased - That is super important to me to have plenty of time before and after work!! *** The owner told me it was changed to opening by 8am -- I was was extra happy about that and came back to this hotel with the new hours in mind - Then the main manager said NO - he decides it's 9am because he is the only one who runs the hotel he said! ? *** I would come here much more if the pool hours were least 8am to 10pm __ They say oh we can't -- but other hotels do so I know they can! **** The head manager needs to be replaced since he isn't even close to being as warm & professional as he should be!! )) I sure didn't expect to get rude comments from him! -- EXAMPLE ___I didn't want to eat breakfast at a crumb filled table - so I was taking mine to my room instead ( I took a normal amount ) and he was grumbling & groaning loud enough for me to hear and then he was making rude comments! His demeanor is totally wrong for the hospitality business!! __ Except for not wiping breakfast tables down -- NONE of the breakfast servers do! - the rest of the hotel is kept very clean and the grounds are well manicured too! * On my 1st visit the new owner was doing everything she could to make everything perfect for the guests! * She took the time to ask me if I was happy with the accomodations with a warm smile! __ The size of the rooms are very impressive! The rooms are tastefully decorated and modern! They are also kept very clean. The air works great too - super cold. The bed was extra comfortable. There is a nice size desk for working on my computer with plenty of room for other stuff. The shower is powerful and stays hot! There is a fridge and microwave. There are tons of restaurants close by, this is a great location!!! A hot breakfast is served EVERY DAY!!! ? This hotel is very secure and safe. A key is needed to enter every door but the front, it is quiet and peaceful here! - RickNearby activities: Tons of restaurants nearby easy walking distance! You can even go jet skiing behind the hotel!Walkability: I will be walking on another trip, it's 100 degrees but will be wonderfully walkable when the weather cooperates!
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September 2023 by Melvin Smith (Snap)
Me and my family got delayed on our trip down so we arrived at 11:50ish customer service was poor. Check in was quick (ID scan, deposit and signature), but the room they gave us key cards that didn’t works so we went back to the front desk to see what was wrong the attendant gave us new key cards that didn’t work. So we returned to the desk to see what the issue was. The attendant followed us to the room used the master key to get in only to find out someone was in the room. So we waited ever long as he went door to door to find us a room. We finally got one and it was awful. The attendant promised we’d get a discount which we didn’t receive. The room was half clean, had roaches and we didn’t have enough towels. By the time we got in it was after 1 AM
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September 2023 by Ron Suarab
Horrible experience. Do not stay in this Hotel. Read the reviews,They are all true I should have looked at the reviews before booking. Very unprofessional and rude service from staff.At around 3:30 in the morning, the room next door had children and were making a lot of noise. I sleep through anything so yes it was very loud. We all woke up that’s how loud it was. I understand children so not upset over that, I understand. So no big deal I go to the front desk so that I can get moved to another room. I speak to the staff member who refused to provide me with his name, I tell him our situation in a normal manner not upset at all. He had an attitude from just seeing us there, you can tell he hates his job. With a bad attitude he tells me that he cannot move us to another room because his system was down. I said ok can I have your name because I will be making a formal complaint to the company for not having a manual emergency way to fix these types of issues when the system goes down. I tell him I’m not complaining against you I understand there’s nothing you can do. He then says I am not giving you my name, so I start recording him and ask him again for his name. At this point I wasn’t sure he worked there so I recorded just in case. He then proceeds to call the police and told them he wanted us leave the property. Yes just like that I didn’t cause a scene or anything there’s video of the incident, like that I just wanted his name and he got upset because I wanted his name to add to my complaint. The police can’t do anything because Florida law allows it, so we had to leave which I’m glad we did. We left to the Holiday inn across the street and now that was great service and great experience.
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August 2023 by Daniel R.
I haven't Stayed in A Quality Inn In years. And I'll admit I was nervous staying here. But I was pleasantly surprised.The rooms where clean and looked nice. Just like the pictures and in the back of the hotel is "water "access with a Great View! The staff was great and went out of their way to make sure I was happy! The Staff Jasmione and Balinda were great and friendly! I would recommend this Hotel for a Nice Affordable Stay in Ft. Walton Beach!!
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August 2023 by Morgan-Emilee A.
Spent all day delayed in airports. Walk in so happy to finally make my destination.Rudely greeted.Rude the whole time checking me in.Had my sign documents. Then I thought I signed them all handed the pen back and she yelled at me "I AINT DONE WITH YOU YET" "SIGN HERE AND HERE AND HERE!!!!" Also the AMOUNT OF COCKROACHES I KILLED IN MY 3 days was absurd. I understand a bug or two, like we are in Florida. But they were in my suitcase, they were in my make up bags, they were in my bed, they crawled on my in the middle of the night, I killed them walking around barefoot on accident. Stepped out of the shower and just felt crunch and I look down and a massive cock roach . Burn the building down.I'm so annoyed I paid for 3 nights to be covered in bugs.
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August 2023 by Jorge Santana Mojica
stayed here for a week with a friend. the rooms weren’t properly cleaned. within the first few days we noticed dead and live roaches. my friend bought stuff to get rid of them. towels seemed to be dirty. experience wise not the best. don’t recommend anyone booking at this hotel.
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August 2023 by Beverly Thomas
The Customer service is not good at all for the price u pay. No towels in the room, the male desk clerk was very rude after you go to the front desk for anything for your room he gets an attitude. Never again while I'm vacationing in Fort Walton, Fla will I stay at Quality Inn..
