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May 2023 by Jessica D.
Horribly run Sams Club. Tried making a return today of a water slide that the bottom of it had completely disentegrated in less than a year. They straight up refused to honor their return policy. The Store manager/Supervisor (whatever her title was) Aisha was not a nice person to deal with. She claimed that you can't return anything in the store that is past 90 days. She said the computer wouldn't allow it and she couldn't override it (straight up lied to my face, of course she could). Only electronics have a 90 day return policy. A few things have shorter return policies (cell phones) and a few other things. The item I was returning didn't fall in any of the 90 day or less windows. Needless to say, called corporate, and they will be issuing my refund. If you have issues with them returning something...do yourself a favor and call corporate, since they clearly don't follow company policy at this location. It's sad, I wonder how many people this happens to at this location? The other manager I dealt with, Zech, literally read the policy after I had pointed out to him on my phone what their policy was. He acted dumbfounded saying things like, "Oh look at this, they changed the policy" to his co-worker. Guess he was trying to save face after being called out. This has been their policy for at least a year when I signed up because I was comparing them to Costco, which I am more familiar with. Sadly, there aren't any costco's in the area yet. Just a tip for the Sams Club employees that work returns...maybe read your policy, and know what is and what isn't acceptable, it's literally on the screen behind y'all.
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April 2023 by Let's go Brandon!
Great pricing and quality work.
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December 2022 by Mandy Montemagno
I go to Sam's club regularly to get groceries and other necessities. I had 2 slow leaks that I had been putting off for over a month. I knew they were slow leaks because I had been airing my tires up every week and they never held pressure for more than 7-10 days. I usually go to Discount Tires in Pensacola, but I figured since I was at Sam's club already I'd give the tire center a chance. As soon as I got to the counter I was dismissed. (It just needs air, the tires were probably old, the sensors were probably bad, ect.) None of which were true. The tires were less than 2 years old, the sensors were less than 3. I know what a slow leak is, and I had been airing them up weekly for over a month. I told her there was a nail in my tire and it just needed a patch. She said she saw no nail and it was probably mechanical and they wouldn't touch it. So the next day i went to Pcola to Discount and they removed the nail and patched my tire.I'll never ask for tire service here again. It's clear unless you want to buy new tires that they can make a real profit off of, they will do anything they can to turn you away.Super disappointed.
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December 2022 by Mary Burns
Busy day on Saturday ?
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October 2022 by Holly Custer
I had a destination wedding on the island and use Sam's club for our wedding cake. Unfortunately they did not do the design that was asked and the cake was very dry and hard to cut without it falling apart.
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August 2022 by Jackie D.
Sam's club has never been my go-to for shopping. Not sure why. I can usually find what I want, but I don't find myself 'shopping'. I have my list, I find what I want and I go. One morning, I was running errands for work and decided to run into Sam's to pick up the things I needed to buy and avoid the weekend crush. I go to the door, show my card and I'm told I do not have the 'early access' privilege!! It was before 10 am. I have the regular membership for $45. I find out that day I need to spend $55 more ($100), for a 'Gold' membership to be able to shop before 10 am? I do not need all the other services offered for the extra $55, I would simply like to shop before 10 am sometimes. My previous home (in Tampa) had a Sam's 2.5 miles from my home, Costco was 8 miles in traffic. I always went to Costco. I really miss Costco.
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August 2022 by Brittany Nicole
Called on the phone with membership services. The lady told me that it wasn’t her problem my credit card wasn’t working on the sams club app. I went over to Amazon only to find them cheaper and my credit card worked there just fine!
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August 2022 by Ima L.
Apparently this store is closed because I have tried for 2 weeks to get someone to answer the phone in automotive AND membership. 2 weeks several times a day.
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July 2022 by Tiffany Vasek
I have called Sam’s Bakery and main line for 5 days now with no success. I was trying to order a cake for my son’s second birthday as Sam’s has always done a great job on our cakes in the past. However, the fact that I can not even order a cake because no one will answer the phone is ridiculous. I understand they are busy and may be short staffed, but six days and no one answers the phone?? How is that acceptable for a business? Sam’s definitely lost ours on this one.
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July 2022 by Timothy S.
My wife was there on 7/16/2022 to purchase a microwave oven. She approached 4 people near the customer service area. They were having a personal discussion and had to call for someone to show her where they were. The gentleman helped her set it on top of the cart. The person at the register required her to put everything under the microwave on the belt for scanning. My wife had to load the cart by herself after the scanning was done. She asked if someone would help her put the microwave in the back of her suv. She was told there was nobody available to help her. She was able to get some assistance from another customer in the parking lot. My Wife is in her 60's and she was fortune to get some help from another shopper. The manager or employees at Sams should have been willing to assist her with her purchase. Customer service was lacking on this day.
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May 2022 by Shirl G.
Will close the lane while you're standing in line to pay. Rude customer service. Wish there was a Costco nearby.
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April 2022 by Joan W.
Just wanted to let people know that the hearing aid department manager did an excellent job in fixing my hearing aid quickly and at a very reasonable price. I had inquired at another Sam's and they said it had to be sent in at a cost twice as much.
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March 2022 by Tam T.
I dread having to deal with the older lady in the tire shop. She is very rude. I've complained about the way she blew me off which resulted in me driving away with a hole in my tire. When I spoke to the store manager, he was very helpful but that lady was still rude and dismissive. No customer service skills at all. I went in again today, to ask about a tire. She didn't even look at me while speaking to me. Just rude. If it weren't for being able to get gas from Sam's I'd cancel my membership because of my experience alone with this lady. Just so there is no confusion it's the older African American lady.
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October 2021 by Herb Henry
I want to thank Eddie, who retrieves carts from the parking lot. Eddie found my car keys that I had dropped, saw me groping under my car seats and gave them back to me. He saved me retracing my steps through Sam's Club and much angst. Thank you Eddie, you are a credit to Sam's and to the community.
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October 2021 by M G
Great customer service!
