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October 2023 by Erin Gaetz
I had a fantastic experience buying my car from team at Tim Smith Acura. Travis was very knowledgable and a great communicator -- any questions I had or information I needed, he responded in a timely and helpful manner. I never felt uncomfortable or pressured to make a purchase, but I did feel confident I had all the information to make a decision. When I needed to bring my three-year-old in with me to look at the car, he totally rolled with the situation and helped me secure the car seat for the test drive. Gene handled my closing paperwork, and it was absolutely seamless. He was super organized and thorough, and we were able to close the sale quickly and without hassle. Thank you, guys!
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September 2023 by Joseph & Makiko Simmons
Worked with Karen, and she respected my time when I had an initial appointment with her. I had 30 minutes to go in and out, and she had all the paperwork ready to let me test-drive and make my deposit on the car I had my eyes on PLUS an additional vehicle with complete paperwork that she thought I might be interested in looking at and test-driving. That’s 5-star customer service!
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August 2023 by Pablo Rivero
Outstanding experience from the moment I arrived at the lot. Travis is a pleasure to work with and provided outstanding communication and follow up through the whole process. The entire team (Conor in sales, Gene in the business office, Ben the GSM, and Linda in service) made the buying experience second to none. Absolutely love our new MDX! Great folks, excellent product at a fair price and incredible service during and after the sale. Thanks again y’all! (Now get Travis’s picture up on the website!)
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August 2023 by Travis G
Best local dealership around! I have an 08 Acura TL with 160k miles so it needs lots of TLC. I’ve definitely found that at the Tim Smith Acura service department! They take great care of my baby.I had a mechanic I used to go to, but kept needing to get work redone, namely a serpentine belt replacement that kept slipping off. I decided to take it to the dealership despite my reservations about dealership service centers. Acura made short work of my concerns. They were able to schedule me within one day! Everyone there was incredibly friendly and knowledgeable. The problem was fixed in one visit! No going back and forth like I used to. This saves me money by not having to schedule multiple services. The service advisor explained the cause for the problem and exactly how they fixed it in very simple terms. Happy to say my TL is running great and that I’ve found a service center that knows what they’re doing!Highly recommend! ?
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August 2023 by Kevin Windham
Gene and Earl were great from the 1st phone call to the welcome we received when we arrived. They both made every part of our experience 1st class. They make you feel like family when you first met them. We had been looking in Mobile but glad we came to Ft. Walton instead to make our purchase.
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August 2023 by Brandon Faris
Conor was a great salesman. He made me and my wife feel comfortable throughout our entire purchase.We bought a 2023 Acura mdx , Apex blue with red interior. When we went to the dealership they did not have one in the inventory but Conor and his team went above and beyond to find us exactly what we was looking for. We appreciate this dealership so much. Thank you guys ! Such an amazing team with great people
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July 2023 by Lesley Showers
Gene Watson and Earl Youngblood were just great when I came to test drive/buy a car. They were so pleasant and helpful and I think went out of their way to make the purchase very easy to complete. I highly recommend this dealership and especially these two gentlemen. And I love my car!!
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July 2023 by Melissa Spiers
I don’t know quite how to explain my experience with Gene and Earl! They far exceeded any expectation you have of a “car dealership experience”. They treated us like their own family. They worked diligently to make the deal work! Gene is extremely detail oriented as well, as the Finance Manager, and was so very clear on every step of the paperwork process. Trust me, wherever you are, it’s worth the drive! I had the same (vehicle option) in my hometown and these two gentleman are absolutely why I chose to drive two hours vs 15 minutes! The BEST! Hands down!
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June 2023 by Robert Laster
A little late with this review, but still stands. Probably the best buying experience I've had to this point. Conor was extremely awesome during the process of getting the first '23 Integra on their lot. Kept me updated weekly on the availability of the car and took care of us every step of the way. Communication was exemplary and everyone else we met was also very kind and professional. Kudos to the team!
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June 2023 by Jared Thompson
I recently purchased a car from from Tim Smith Acura and i must say the service was beyond exceptional. A usually difficult and tedious process, turned out to be a simple and satisfying experience. Karen Furlong and Gene Watson were very welcoming and provided A+ service. Tim Smith Acura does not only provide quality vehicles, but also a quality team to make sure you find the car that suits you. Highly recommend paying a visit, you will not be disappointed. 10/10
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June 2023 by Lifeuncharted 63
Great guys to purchase our new Acura Integra from! They worked fast and gave us a great deal! The salesman Ryan Conor was great!
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May 2023 by Zuleika Sanchez
I am beyond happy with my purchase at Tim Smith Acura and not because of how much i love my new MDX but mostly because of the kind and hardworking individuals who made this purchase such a pleasant experience. From the beginning Gene was very attentive and informative. He helped find exactly what I wanted. When I arrived at the dealership I got to work with Earl and he was so kind and experienced. He was able to answer all of my questions while entertaining my little one. Thank you both for all you do. I will definitely recommend this place.
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May 2023 by shelby mckinney
I had the BEST experience with Tim Smith Acura! The sales manager Ben took time to help me find the perfect fit for my first Acura and went above and beyond to make sure I was happy! The finance manager Gene was also incredibly friendly and helpful from beginning to end! The smoothest car purchase I’ve ever had!
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March 2023 by Bill Capetillo
I'm a returning customer with Tim Smith Acura and though it was a different staff this time, I was immediately reminded why I came back. This staff is made up of True Professionals! For starters, Karen Furlong, greeted us immediately upon our arrival to the lot. She was very professional and surprisingly knowledgeable about the Acura fleet. We had our eye on the RDX and knew the exact one we wanted to include model, exterior color, interior color...everything. They didn't have what we wanted and I knew where I could find it at a dealership in GA. Karen didn't give up, she offered to view the "inbound" models to see if it might include something we'd be interested in. As luck would have it, the EXACT vehicle we wanted was due in within two weeks. The next day, I brought in my trade-in, another Acura RDX, they appraised it and through productive and professional negotiations with Karen, TSA offered me a great deal...better than what I thought was a great deal from the GA dealership. Once the car came in, three days later, finalizing the deal with Gene Watson was the smoothest "closing" on a vehicle I've ever had...and I've had several. Gene was thorough, honest, knowledgeable and a true professional in every sense of the word. Mr. Smith, you've got two Superior Performers there in a profession where they are few and far between. Thank you for providing our community with such superb service! ~ Sincerely and Respectfully, Bill Capetillo.
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February 2023 by Cheryl Wright
Conor Ryan was my salesperson, and Gene Watson is the Finance Manager. They were both excellent to work with. Conor is extremely professional and knowledgeable about the Acura product. He took all the time I needed to thoroughly explain the nuances of the car and made sure I felt comfortable with everything. In addition, I had taken my trade-in Acura MDX to two other dealerships and Tim Smith Acura gave me $500 more than either of those two. Gene was very personable and neither was high pressure. It was a great experience and I highly recommend this dealership and Conor and Gene.