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March 2024 by Robert Q.
I took my vehicle to replace my tires on March 1st. My vehicle rode super smooth, tires were just ready to replace. James sold me on the Bridgestone tires. All done, nothing said. Ad soon as I left I noticed they were a little loud felt unbalanced. I called and made an appointment to get them rebalanced. One of the techs went with me on a test drive, agreed there was a little shaking in the tires and would rebalance them. Corey called and told me two of the wheels were bent, without getting a chance to respond, he said that they didn't bend the wheels. Said it would have to be a very hard hit to bend those wheels....I told him I never had an issue with my wheels, nor was anything mentioned to me before leaving from having tires installed and balanced. He sent me a video of another persons wheels. I picked up my vehicle, still noticed they were off so I made another appointment and comes to find out. They were unbalanced by .75. While they were being rebalanced, I got to see the wheels off with my own eyes, and I took photos, and video. There were two flat spots, one on each rim. It was very odd that the flat spot had no marks from hitting anything, but only a distinctive matching flat spot with grooves both matching on each wheel. I called a few places that fix rims, sent them photos and each one of them told me it was guaranteed done by the tire machine, "TECH ERROR" without doubt, 100%. Wheel was clamped incorrectly, from the inside, casting the damage. Not machine fault, but technician. They all said it was very obvious by looking at the grooves and the size of the flat spot. It was so obvious they said anyone that sees this that knows could tell you. Their own words. I called Tire Plus, spoke to Corey, he denied it could be the machine, I was going to put him on three-way with the owner of one company that fixes wheels. I wanted to make sure I did all my due diligence and do the right thing before I accuse the shop, but it is 100%. What's sad, is the wheel repair felt so bad and angry how they denied damages that the owner said he would fox for free.... It was unfortunate that comes to find out. They are out of state. They have the same name as another wheel repair place in town. When I called Tire Plus to see if they would just help and just remove the wheels from me so I can get them fixed, Cory said sure....30 minutes later Corey alls me, told me James said I am not welcome there lol. And that is that there was no words exchanged, no anger talk or anything whatsoever, just straight up bad customer service. I emailed Firestone but have not heard back. Bad service from Tires Plus.
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February 2024 by Kathryn Grable
They just made me feel that I could trust them and are very professional and friendly. I will continue taking my vehicles there
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February 2024 by Brian S.
Friendly staff, respected the appointment time, and service completed in a timely manner.
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February 2024 by Nilda Gonzalez
Because every time I've gone to Tires Plus I'm always treated with great customer service and I value the recommendations being provided to me for my vehicle.
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February 2024 by Valerie Wyatt
I didn't get a Detailed response on the results of the courtesy check, as I have received on My previous services.
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January 2024 by Mark Lamalie
A great place to work!!!Not much has changed.Nice to be back though.
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January 2024 by Justine Kriz
Cory was great! And they were quick and able to fit me in right away even though I was late to my appt because of work.
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January 2024 by Kevin Marler
The guys at our Fort Walton Beach location are always reactive and ready to help us with our needs. My family, my business, and all the friends I can refer go to them for a gamut of reasons. It's rare these days to have people concerned about you in general but they go out of their way to be fast, cost-effective, and friendly. James, the manager there, is top-notch!
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January 2024 by Myla Martinez
The store is clean and the people are pleasant and knowledgeable.
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December 2023 by marga juse
good place to come get help
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December 2023 by David Simoneau
Great customer service. Great work. Quick .
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December 2023 by Michelle Womack
Customer service was good. They kept me updated on my car.
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November 2023 by Reagan Pilkilton
Don’t go here if you’re a woman. Wrote me over $2000 worth of work. Took it to another shop got quoted $400. They told me they figured i was on a warranty so i think they believed someone else was paying and just wanted to cash in. It’s very disheartening to know how dishonest these people can be and still be in business. Tell the big unkept man working the register basic manners is to not interrupt someone every single time they try to speak.
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November 2023 by Reagan P.
Treated me terribly. Rude. Interrupted me every time i spoke. Wrote up $2000 worth of work that i literally didn't need. Took it to another shop and only needed front brakes. Told me they thought i was on a warranty that's why they sent in for so much work. Basically just tried scamming me for being a women. Stay far away from this place.
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October 2023 by Tracy Fischer
I went here for my boss to get tires for her. Then WHAM! My car has problems and I go to them and they do everything to squeeze me in my tight schedule. Plus they explain everything and fix what someone else never did and it was so much less than anyone else would have charged. I appreciate the manager and all the staff!!! Single mom was able to afford her bill for ONCE !!! Thank you guys so MUCH!!! PS someone else fixed this 8 months ago and they truly fixed it.
