-
November 2023 by Pamela Martindale
We had an exceptional buying experience with Toyota of FWB. We actually flew up from south Florida to purchase a used vehicle and drove it over 8 hours home no issues. Everybody we interacted with at the dealership was thorough, kind and helpful - from Sales to Service & Finance departments they all worked together and with us to make sure everything was in our best interest, they even picked us up from the airport. I cannot recommend their team enough.
-
November 2023 by Kierstin Eliason
Brandon at Fort Walton Toyota was great. He was able to get me in a car I wanted for a reasonable price. I’m glad I went with them because he went above to make sure the price was good for me. For my first big purchase, he made it a smooth process. I highly recommend Brandon Hay at FWB Toyota.
-
November 2023 by Julie A Morrill
I raced down to Crestview trying hard not to be late for my 10 O'clock appointment for service on my Lexus. When I got there I was told there was about 3 to 4 hour wait!!!! I don't mind waiting my turn or a little extra time but 4 hours!!!!!!!!!! Surely to goodness they should not be making appointments if they are so backed up like this. I could have driven to the Lexus dealership in Mobile in that amount of time. I was pleased to find out I can actually take my vehicle to any one for service & I will never EVER go back there again!
-
November 2023 by Jaron Rogers
Tonya and Bryan were great. Bryan helped with every question I ask. He showed me every car I asked to see. He got me and my wife in a brand new 2024 RAV 4 as a first time buyer. We are so blessed to have Bryan sell us a car. The whole Toyota family was amazing and so friendly. If you need a car I definitely recommend Toyota Fort Walton Beach. Ps they have Starbucks for free
-
November 2023 by Khyla Gray
Jessa is amazing and extremely patient! 10/10 recommend working with her :)
-
October 2023 by John Edward
Make sure the vehicle you are buying has the optional airbags, some models don't come with them apparently. Other than that pretty reliable vehicles, little safer than a motorcycle and the audio is top notch. The Money we saved on gas, by having a hybrid helps buy a safer vehicle.
-
October 2023 by Nicole Chandler
The team at Toyota made our experience the absolute best. Jessa responded immediately to my inquiry. She answered all possible questions while guiding us through the process. She is so very sweet and welcoming, and made us feel very comfortable. Franki made the financial portion understandable and easy. There is no pressure and everyone was absolutely wonderful. When you walk in you’re greeted with a warm welcome and smile!!! We will definitely purchase from them again in the future.
-
October 2023 by Rai C.
Nightmare. Held my car hostage for a week, then bid TWELVE times more than my local shop and SEVEN TIMES the cost of "Repair Buddy" estimates. WHAAA? I guess that's their way of saying they don't need the work since they have no staff to work for them... Seek help elsewhere!
-
September 2023 by Justin Sanders
The folks at Toyota of FWB are awesome. Jessa was my sales lady that sold 3 vehicles so far to my family. My sister, my Ex-wife (strange huh) and myself. We all love her. They’re amazing here. And highly recommend!
-
September 2023 by Christopher Smith
Had a great experience with Jacob! This is my second purchase from this location and it’s been a wonderful experience every time. Not only did Jacob do exceptionally well, the guys in finance were fantastic as well! Didn’t rush through paperwork, explain everything throughly, gave me time to look over everything and answered any question I had. Thanks Toyota FWB, I’ll be back ASAP to purchase my wife a vehicle!
-
August 2023 by Phil Serna
I would like to start off by saying that I really appreciate my experience that I had shopping at Toyota of Fort Walton Beach.Special shout out to Franki Sanchez he assisted me in finding the exact Toyota Tacoma. I was looking for very easy to work with very professional and easy to talk to. I highly recommend Toyota of Fort Walton Beach, best customer service I have had at a dealership Will definitely be back for Service and accessories and will be recommending to all my friends and family.
-
August 2023 by Don Knapp
Jesusa was very patient and helpful during the whole process. She definitely impressed me with her genuine concern of what would work best for me the customer. She went out of her way to make the whole transaction painless.
-
August 2023 by Jeni Goldstein
We just purchased our 3rd vehicle from here. This was by far the best car buying experience yet. Mike V was fantastic getting us hooked up with our new 4Runner.
-
August 2023 by David Goldstein
3rd vehicle from Toyota of FWB. Mike V made this an easy win! Can’t say enough good things. Seek him out when you’re ready to car shop.
-
July 2023 by Rob D.
This place is the worst. 2+ hrs for an oil change is normal, but they insist you be back at 1300 on Saturday so you can't even go do something else. Then its not even ready at 1300. You also have no way of tracking down if your car is ready other than finding your "service rep" who is probably sitting on his ass back in the lounge. So many lazy workers, slow service, ridiculous new car markups over MSRP, and obviously there is a serious management problem. Was worth the drive to panama to buy my car, now looking like its worth driving to Pensacola for service from now on. Worst Toyota dealer in the state. Avoid avoid
