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March 2023 by Erica W.
This location is the worst. ONE associate was wonderful, he really helped me choose my new appliances. It went quickly downhill after that. The CS rep at the online order desk was awful. She was snarky and rude. Never got a call or an email regarding delivery time. When I did call at 1815 the night before, still no delivery time. I rarely find someone to assist me when I shop here. Lowe's will get 100% of my business from now on.
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March 2023 by Zoe H.
I had the most amazing sales cashier ever! His name is Kent and i received such great customer service! He was so nice and definitely deserves a raise!
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September 2022 by Danny T.
To say I'm a little disappointed is an understatement. Wife and I were there to do renovating work on our rental condo in Ft Walton. Since I was busy with the work, my pregnant volunteered to go here to grab some caulk, paint rollers, and 1" lattice for the project. I told her they sell the lattice in a 12 ft long piece and it'll have to be cut down so it'll fit in our rental van. When she found the lattice at the store, she asked a couple of the guys if they can cut the piece in half so it'll fit in the van. The two guys told her that she can cut it herself. Seeing that she pregnant with that big ol tummy, they still said that to her and went on about their conversation. She walked around and found another employee and asked same thing and was also told "you can cut it yourself at the cutting station." Only until she asked another employee after walking around a few mins that the employee agreed that he'll cut it for her "no problem ma'am". Seeing how the other 3 fine gentlemen told a pregnant woman to cut her own lumber piece, I can say I will never go back to this store again. The age of being a gentleman to a lady is no longer at play in this day and age. Very disappointed.
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July 2022 by Alissa F.
They do not care about their employees that's for sure. I wouldn't recommend any place that tries to fire their employees over health reasons. They don't accept drs notes and I literally had to come in and throw up on the floor for them to finally take me serious and give me a "2 week break" since they wouldn't give me LOA so no I wouldn't spend my money here and haven't stepped a foot back in here and don't plan on it
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April 2022 by Joan W.
Just wanted to let people know that I really appreciate Marie and David in the paint department at Home Depot! They are very knowledgeable and helpful. They went out of their way to find what I needed and explain how to paint my concrete driveway. Joan Weakly
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December 2021 by Caitlin H.
Ordered a dryer online on November 24 after being told the control panel burnt out on my last one. Closest delivery was December 7. Delivery company was a complete no show, no call. Called Home Depot customer service several times and nobody could give me any information as to why the company never showed up. The "best" they could do was reschedule my delivery which was two weeks later which put me at the back of the list. Received a text message saying the delivery would take place between 4:15-8:15 and I tracked my delivery status throughout the day. At 6:00 they stopped updating the website. There were 7 people in front of me and when I called Home Depot customer service again to see if there was an ETA they said i was put in as a reschedule again. No word from the delivery company to me about the reschedule. No phone calls offering an apology for the massive inconvenience this has now caused. The delivery company is American Home Delivery and they have very poor ratings but yet Home Depot continues to use the third party delivery company at the expense of customers. Needless to say I will not be ordering another appliance through Home Depot online. This company overbooks their schedule time and time again resulting in no shows. How is a single truck going to get through at least 17 deliveries a day when they go through one delivery per hour? Complete crap is what it is. And then to penalize the customer by bumping them to the back of the list?
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December 2021 by Mike C.
Avoid ordering anything backorder unless you are very patient... One star review for installation services...or rather lack thereof. Aug 11 paid 8k up front to replace two patio doors. Was told they were 8-12 weeks out and I was fine with it since it was a non-urgent replacement. Initially set up install Nov 10 but was told doors were still backorder. Now a month later without any update. I get the supply chain issues but what I don't get is the lack of proactive reach out by customer service after 5 months of waiting.
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June 2021 by Shane B.
Excellent customer service and great staff. Always a pleasure to talk with the friendly staff about projects.
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April 2021 by Shawn T.
4/30/2021. Still suck. We ordered a fridge for a new condo we bought and once again, the day before they rescheduled without consulting us. We have to drive from Atlanta to take delivery. Luckily this time I knew they would be awful and have other stuff planned and my condo is still able to rent until the fridge gets here
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April 2021 by Noel H.
UPDATE This went from a one star experience to a five star experience because of the exceptional customer service at this location. Mike reached out to me and wanted to make everything right. He fully refunded the bags and since the bags I ordered were not in stock he found another product of even better quality to place them. Although I am still frustrated with the text response I received from corporate, the wonderful people at this location had my back and I left feeling like all of my problems were solved. Thanks team! WILL NOT REFUND INCORRECT CURBSIDE ORDER Drove an hour to pick up curbside and waited 40 min to receive my order AND was given the wrong items. One of those items was a bag of clearly opened gardening soil that was thrown in my trunk of car spilling out almost completely. When I contacted customer support they said the only way to get a refund was to dive back and return the less expensive and incorrect soil. So frustrating!! I asked to file a claim and the other end went silent. NEVER shopping here again.
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January 2021 by Jazmin J.
Carpet department have been awesome with our installation process. We almost went with Lowes but they were taking a long time to even do our measurements. It was easy to schedule a measurement time and date on the website. Additionally, they did a awesome job with getting our quote so we can order the carpet. We hope that the installation process goes very well and I will update this review after.
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January 2021 by Vic M.
I haven't actually purchased anything yet. But, if the service is as friendly and helpful as Stacy's was then they deserve the 5 stars.
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December 2020 by Richard L.
Karen in appliances is painfully useless and has a horrible attitude. I waited for around 30 minutes before anyone even acknowledged me.
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August 2020 by Amy G.
The associates at this Home Depot have been so helpful to us. We are working on multiple outdoor projects and everyone we came in contact with went above and beyond to help. If store managers see this Big Mike and Tucker were both exceptional!
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May 2020 by Ned S.
When I pulled up to park in the covered area by the contractor desk, there was a small pickup truck blocking entry into a completely empty parking area except the contractor van behind him, parked properly; but, blocked in from behind, by the truck parked in the driving lane, blocking all traffic! I'm a 100% Disabled American Veteran who waited to tell the person who had blocked the entire covered parking area, and the only contractor, there, what I thought about his rude action. I was telling the jerk, what a jerk he was, when an employee intervened, speaking rudely to me and trying to 'diffuse?' the situation? His words. He has no training, diffusing conflict. He was rude to me, trying to defend a guy who had parked, blocking dozens of other customers. A manager, Jimmy, defended the untrained employee, being rude, escalating, not deescalating, the situation. He had nothing to say about the smirk on the face of the rude employee, either. I had shopped here 2-3 times a week for i er a year, having spent well over $10,000. I know it isn't much; but, unless I get an apology, my business goes to Lowe's, just up the street. I did nothing but tell a jerk he was being a jerk. God Bless the USA, for whom I fought, I can do so! All I was doing was telling the jerk how much he had inconvenienced many, many others, in hopes he might be more considerate in the future. Your employees have no training and no right to interfere in a free exchange of free speech! Lowe's also attaches our DAV status to our account, because they WANT us to use it. Home Depot not only requires I show my Veteran ID every visit, to get my discount, they also Forbid employees from asking, if we forget! Home Depot Wants us to forget. They Do Not Want Disabled Veterans claiming the discount. They just want the good press, for offering it!