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December 2023 by shelby andrus
Yall tryed to delete my review. Yall didn't help any when there this place is a terrible place to try an rent
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December 2023 by Lowell Wilson
This facility has an anti customer approach right off the bat with an attitude towards customer that we are intending to do wrong or demand service. Dictates when you should pick up vehicles or trailers and not open to discussion. They DO NOT try to accommodate. I was charged a so called cleaning fee because I didn't parked in an area that I couldn't back into. The risk of damaging the trailer was high so I parked into a convenient location not blocking many other like trailers. Could not reason with proprietor. Also charged two days because of their “we will work when we want to†schedule. Since check out was beyond 1100?! And return was next day. Terrible terrible business. Do not recommend
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December 2023 by Patrick Hancock
BJS BAIT and Feed, located in Freeport, FL, was easy to deal with. They have a large selection of units to rent.
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December 2023 by William lockemy
Worse experience ever!!! Waste of two hours of my time. No service on property amd U-Haul rep no help
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November 2023 by michelle khan (Nature's Confetti)
Pretty simple process to get a truck using the app, only the internet service in Freeport sucks so it took much longer than it needed to.
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August 2023 by Travis Smith
The person who rents the truck wasn't there,took over a hour..gave "my" truck to the wrong person & he had to come back with my keys then the truck on the app wasn't what I was looking because they "upgrade" to a larger truck I didn't need & this trucks AC was broken & THEN when I returned it the guy said "oh bummer you got the one with the broken AC..like they knew I wasn't going to have AC in Florida in july?!?!?! Not to mention the transmission sounded like it was going to blow up every time it shifted..I also got a hold on my card that I'm about to raise hell about
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June 2023 by Russ Bell
Good people they helped us out come here and check it out
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June 2023 by Dan Thai
Terrible place to rent uhauls. Beware! No phone service at the location. Had to drive all the way to Destin to rent a uhaul
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November 2022 by Steven Burnett
Needed a trailer first thing in the morning. Hours are listed at 8:30am opening which was sufficient for my time schedule and actually put me an hour behind, but i could work with it. . Went and booked instead of getting something the previous day at a different location. After i booked and wasted my time to be able to get to other location before they closed, BJs calls and says their hours are later than that listed. At least update your hours. It’s pretty simple. Thanks :/
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July 2022 by Carissa Dixon
The return process is done on your own through your phone which is cool for saving time, but when there is a genuine issue or complication to resolve it would be nice if people we at this location.
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June 2022 by Brooke Miller
Left my wallet in the truck. They called and left it in a lock box for me! Very helpful! Definitely would recommend!
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June 2022 by milk cookies
Bait and switch on prices also EXTRA fees ..pay attention to detail cost over twice the recited reservation amount
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January 2022 by Ann Leaf
We had a one way rental, originated in Frederick, Md to Santa Rosa Beach. The Frederick agent set us up to return it back to Frederick and set up our address with the location that we wanted to return it to, in Freeport. Bobbie corrected everything and made it so easy to return saving us a bunch of time and stress.
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July 2021 by T Toms
Pathetic!! Zero customer service!!Just a empty field on a road with no one working there. Trucks are dirty and no one to help or clean since it is a virtual dealership. Stay away from this place...
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June 2021 by Misty Brock
I have had the most frustrating experience with uhual. They canceld my reservation, over charged me, refunded, then charged. My account twice, then said I have a remaining balance I'm being sent to collections for. Now the people in support are great. It's the who computer system. And the people that are dealers get in there and have to control every aspect and muck it up for hard working people just trying to do the right thing.
