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November 2023 by Kristina Walker
Our experience at this vet after several years of going here was unfortunate. My two pets have gone here since they were babies. Von (dog) is 4 years and Sam (cat) is 3 years. We scheduled Von's first teeth cleaning on a Thursday (verbal confirmation), but the vet actually scheduled it in their system on a Tuesday. Much to our surprise, we get a call on Tuesday asking about Von's arrival, whereupon we learned that it was actually scheduled for that day (not Thursday) and the procedure was going to cost between $550 and $1,000, and it was considered a surgical procedure ... we had no idea. The vet stated that they sent an email, but we didn't know it was coming because the lady that made the appointment stated that we could fill the paperwork out on the day of arrival, so we didn't see the email until we were told about it on Tuesday. Of course, we had to cancel because we were already at work. Fast fwd a few weeks ... I try to schedule Sam's annual visit, and the vet wanted me to prepay because we cancelled Von's teeth cleaning "last minute," and they had no problem telling me to go to a different vet if I didn't agree to do so. Wow, this was not how I expected to be treated! When they missed our dog's annual visit in May this year (they weren't able to provide an explanation for how this happened), we accepted it as a mistake and moved on, but with this clear misunderstanding, this "family" vet was quick to tell us to find another vet? Seriously? Although this vet has always been nice to us in person and seemed to care about our pets, this business was pretty nasty to us during this experience. Based on email correspondence from the vet, it felt like they did not care about what happened or to find a solution. Instead, the vet appeared reactive, insinuated that we were lying, and seemed happy to discard our family from her practice. This made me realize that this vet is less concerned about the relationship and more concerned about money. You won't see this side of this practice until you have a disagreement or misunderstanding, but the experience was definitely an interesting one ... one that you won't experience with most professional businesses!
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November 2023 by Glen J. Distefano
Doctor Anna and staff are great. We wouldn’t trust our fur babies to anyone else.
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September 2023 by Marina Bystryakova McCourt
I can not say enough good things about this amazing animal hospital!We have 2 cats ( well one just passed away ?) and a dog . The doctors are so nice and knowledgeable! We had lots of problems with our little Bengal cat and doctor Anna spent so much time trying to help him , he had an amazing support from all the nurses ♥️ Even on his very last day we were surrounded by all the love , they made hard day for us little bit easier ?After every appointment they call and ask how our babies are doing ! We will never trust any other place with our babies! Thank you so much we love you !
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June 2023 by Jean Johnson
I love this place.I have been going there since they opened and feel everyone there truly care about animals.
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June 2023 by tarie macmillan
They love animals AND the owners. Everyone there is SO very nice and caring.
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April 2023 by Lisa Knight
Dr. Anna and her team are wonderful. They provide the best possible care for each animal and never make you feel rushed. So thankful for them!
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April 2023 by Amanda Stubing
Everyone here is wonderful. Great facility, vets, and staff.
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April 2023 by John Winchester
Dr. Anna and her team are the absolute best! They are very professional and always take great care of our Mocha!
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April 2023 by Michael Mignogna
Awesome service and staff! The Veterinarians are super knowledgeable and very patient with us pet owners
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February 2023 by Hannah Feldman
We love Family Animal Hospital! We got our first pup Rosie in October of 2022, and have brought her here since then. The staff is so quick to answer our questions, provide excellent care to Rosie, and are able to see her quickly when we need to. And happily help deal with her excited golden retriever puppy craziness! I’m always able to email or call with any questions in between visits too. They’re the best!
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December 2022 by Tina Crumpler
Everyone at Family Animal are great. They truly care about your animals. They go above and beyond, mores then any other vet I have been to.
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October 2022 by Teresa Broome
Very kind and friendly. My chihuahua usually hates the visits, but this office was so gentle he never growled once! Dr Anna and Cierra were awesome
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August 2022 by Jennifer Buschner
Dr Anna is a wonderful veterinarian who actually cares about your pets.
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July 2022 by Hailey Parker
Dr. Anna is the absolute best!!! She is kind and caring to owners and their animal companions. She takes what feels like extra time to really discuss and thoroughly explain your pets health and what their best course of treatment will be. She answers all of my questions, which I am never lacking, and I always leave feeling well educated and prepared to continue care at home.Along with Dr. Anna, Meg, one of the nurses, is kind, knowledgeable, and gentle with my cats. And Sarah from the front desk is ALWAYS friendly, helpful, and always excited to see what kitty I’m bringing in.I’m so thankful to have chosen this office when first moving to the area!!! Me and my cat family couldn’t be luckier!
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July 2022 by Amy Driggers
Great animal hospital. Open 6 days a week, 7am to 7pm. They are prompt to respond to your inquiries and tell you the prices of services up front before treatment. Prices are along the lines of other veterinarians, so they are honest and fair.
