-
May 2022 by Katie S.
Ordered multiple times from this location. Either for personal or for the CV High XC trip to Mammoth every summer. Have yet to have a bad experience here. Customer service is excellent, truck in good working order, etc. I have no idea why this is being marked closed. It is still open and available to the community.
-
December 2021 by Matt S.
I've rented Uhaul trucks from them a few times and they're always great! The trucks are always clean and ready on time, and they're very professional. I recommend!
-
September 2021 by cynthia singleton
Rented their 19.99 8ft van. I had it maybe 12 hours. It ended up costing me 151.00. Their best rate guarantee is a scam. It's works for them not you. Go to Home Depot and rent their truck with unlimited miles.
-
January 2021 by Serop B.
Best uhaul, I've called and tried to deal with Burbank and tujunga which would be closer and save me time but they're complete incompetent there, the la crescenta location is super friendly and I will only deal with them even if it ends up costing more because it's farther.
-
March 2020 by Kimiclaire R.
Let me just start off with how great of an experience it was coming to this location! We were upset at first before coming because we had to drive down from Escondido to get the auto trailer since they had none available at our location but once we got to this U-Haul, our mood switched its way completely around when we got serviced by the owner, Sam! He was incredibly nice, very knowledgeable with the car hook up - also hooked everything up pretty fast, & as well as good tips for our drive to Nevada with it being our first time towing an auto trailer. Beyond thankful for the exceptional service here! Thank you, Sam, for the experience and great opportunity to get serviced by you! And thank you for being so welcoming to us both! I highly recommend services at this U-Haul location!
-
March 2020 by J D.
I normally write reviews for outstanding service, locations and products and I have to say that if there were more stars, I'd gladly use all available stars to show my satisfaction and appreciation for Sam and his family. Last week we made a local house move. With all of the difficulties involved with moving - especially those unexpected twists and turns, we saved so much money by (a) hiring a small/local moving company, (b) using trucks and vans from this local U-Haul dealer. It was the U-Haul dealer experience that made all the difference for me and my family. Not only are the trucks clean, but this family/team have been incredibly responsive to our questions and short-notice issues. Their care and attention to getting us exactly what we needed, when we needed it, allowed us to reduce our moving costs and do so with confidence. They will speak to you and help guide your choices, make realistic recommends and follow-through on everything discussed. The trucks are clean and in very good condition. I have rented U-Haul trucks of various sizes across the country, and being able to say that 100% of the vehicles are in clean and excellent running condition is something I could never write in a review in the past. This U-Haul location is one that I will continually use and recommend to friends, family and business colleagues. Thank you again to Sam and his family for helping us though one of the toughest moves we've ever done. My only wish is that they owned more locations so we can be guaranteed the same experience more frequently!
-
February 2020 by Neenah A.
This is the best and cleanest uhaul I have ever been to!! They went above and beyond my expectations, they were super sweet when I returned my truck they were outside waiting to assist me as I pulled in and they disconnected my trailer for me! They made the entire process of getting and returning a truck super easy for me! Thank you guys from the bottom of my heart!!! I would also like to thank Jay for providing the best customer experience i could possibly ask for he was very patient and super friendly and he has the hookups with the prices ;) I highly recommend coming here to all my friends and family you will not regret it!!!
-
January 2020 by Secky Reid
I rented a truck and trailer from this place and I talked with a person named Jamie . She was very friendly , helpful and knowledgeable about the business and set everything up so that I was able to pickup the equipment on Saturday . On Saturday they are closed , but a man met me there at the agreed time and let me pick up the equipment . I was more then satisfied , it was great and the price was cheaper than I was thinking that it would be .
-
December 2019 by Shandra J.
DO NOT RENT HERE!!! Should have listened to the other poor reviews! I would give zero stars if I could. Made a reservation one month in advance only to show up to a note on the door stating "manager is unexpectedly out sick." Thank you for not planning ahead to cover your absence and wasting an hour and a half of our moving day.
-
November 2019 by AL T.
Amazing service!! I rented a truck the day before thanksgiving to move my storage. Once I loaded the truck 1/2 way, it started to rain and wasn't able to finish loading. The next day the rain was still pouring, so I called the store and explained my situation and asked if I can keep the truck another day with the state of mind to pay the full cost for another day. Without asking for a reduced rate, the store manager told me that he is going to reduce my rate for the additional day which was a substantial discount. I never experienced a business looking after their customer's satisfaction before profit. My advice to the readers of this review, Rent your truck from this location even if you have to drive longer because, in the end, it is the experience you get rather than the cost or distance you drive.
-
November 2019 by Eric E.
Sam and his partner were super helpful and nice. They guided us to the truck we needed for a move from San Diego to Graham, WA. Great service, great truck! Thank you Sam!!!
-
November 2019 by Natalie P.
We had a few issues with getting a working car trailer, but Sam was very helpful and ensured we were all set and our car was safely secure before we left. We greatly appreciated it!
-
November 2019 by Mike W.
What an incredible experience renting a U-Haul trailer! From start to finish I was very impressed with the level of communication and service provided by Sam and his staff at this U-Haul location. Had called the shop two weeks before our move to get everything arranged - Sam was very friendly on the phone. He helped coordinate the proper size trailer for our move, and quoted a very reasonable rate. I had called over with a few questions prior to the move, and each time was greeted with a very warm reception and clear information. This is where it gets even better! Come pick-up day I meet Sam in person, and he greets me as if I was family. We get the trailer hooked up, and find that the turn signal fuse was blown on my truck. Sam said no worries, went into the office, found a 10 amp in his stash and helped me get on the road safely. Would absolutely recommend this U-Haul location.
-
November 2019 by Nancy R.
Dave at the counter was super friendly and helpful. He handled my pickup and drop off paper work in a breeze. Happy with the pickup truck we rented. Overall a very good experience. Will use this location again.
-
October 2019 by Jesse L.
Team here decided to leave work early today apparently. Got here to pick up my vehicle and no one was here 30 mins before closing time. I tried for over an hour to figure it out how to do a lockbox online reservation with uhaul before I gave up. Won't rent from this location in the future.
