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November 2023 by Carol Demoss
Raised 80. A mth. While other electric companies lowering prices and giving rebates. Supposed to be a coop but above national average. Rip off
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October 2023 by Sue Killebrew
Everytime it rains here in Compass Lake Alford, the electric goes out for hours. They need to fix the problems properly instead of treating the problem like a damn pot hole
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March 2023 by Cindy Zelner
Awesome place
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November 2022 by Barbara Dugas
Great company to work with.
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November 2022 by Gwen Davis
Power shut off on a Thursday. I begged them for just 1 more day but they wouldn't do it. Now it's Friday and even paying today I can't get my power back on until Monday. Even with 2 kids in the home and nowhere else to go. They only care about money, don't expect them to care about you
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November 2022 by Elena Leahey
Crooks. Ive paid my crooked overcharged bill in full every month for 5 years, my father paid his in full every month for 35 years at the same address before he died. My bill was late when the mail got forwarded to a new mailing address and now they want a reconnect fee and an upgraded deposit fee? An upgraded deposit fee? And the website billing info wasn't accurate or it would have been paid online on time. And instead of getting me help the rude reply hung up on me.
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November 2022 by carrie rogers faircloth
I would like to give a huge thank you to linemen Wesley and David! We had a cotton picker tear down our main power line from the transformer and they came out right away fixed what they thought was the issue.. it didn't fix it so I called again and they immediately came back and looked everything over and worked on the lines again and didn't leave until we tested the main breaker in our house! We couldn't ask for better service?
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November 2022 by Patricia Meeks
Locally owned and operated, great service and they are quick to restore power in outages. Fast, efficient,friendly service. I've tried different Power companies and West FloridaElectric coop.
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November 2022 by MIke F
Some times short like having a bad day but takes care of your bill (because they want the money LOL)
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November 2022 by Ashley Landers
I'm just gonna say I wish I could live without lights and not get in trouble with the law these are really rude people. Uuggghhh??
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November 2021 by Susan Williamson
Nice staff
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November 2021 by Dianne Melson
Electric Company
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November 2021 by Harlan Harlow
I've been setup on auto-pay for several years. The card expired and they sent a notice to my office which we are restrcited to go to due to Covid. I had to use my office address for billing because of issues with identity theft in our area. They refused to work with me on any fees. I asked why no phone calls or even a simple text. They say the can't call customers due to so many scam calls. So of course I pay whatever is owed and asked them to update the credit card on file. They can't do that either! The staff is not trained on their website and can give no technical assistance. Btw their website is a POS and was clearly designed by someone living in their mom's basement. Google needs a negative 5 stars rating for WFEC!
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November 2021 by Charlene Isaac
Very bad service,my wife's been sick with long term COVID,I told multiple people the rep at my house and lady at window.ThisIs only time they ddi not give me the days notice before cutting my power,the new associate that does that(comes to house to give notice) is rude and yelled at me a Veteran last time he was here and doesn't like his job which is dealing with poor folk.So they cut my power while wife is sick on a cold day. When I was talking to rep at office SHE KNEW OF MY WIFES CONDITION BY OUR CONVERSATION,the rep that gives notice I spoke of had relayed it to her.I guess lady I spoke to at window while paying Oct bill on 11-10 didnt.Either there is a day's notice or not the previous rep (he was hit working on lines after Micheal God rest his soul) I will leave his name out of this rating out of respect for his being one of the nicest fellows I knew.He would have never let this happen and we kind of had a thing going when he would come out we would stand around and talk for half hour or so,he even stoped by on some of the months I was caught up on bill just to talk.The new rep is rude disrespects customers and dislikes his job and DIDNT GIVE ME A NOTICE BEFORE CUTTING POWER.It kinda sounded like they did this to teach me a lesson. I am one of those if there was 0 stars.The man who turned power back on was quick nice and professional.
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November 2020 by dylan
Nearly weekly power outages that are, to my knowledge, unplanned. Ridiculous that they have a monopoly on most people in the area.
