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February 2024 by Bev L.
Trading in my iPhone 256gb. They gave me a 128. I didn't realize till I had no memory left. Went back and they couldn't return it without the box. Drive 30 miles back and forth to get the box. Got back to store and they didn't have any 258 tv in stock and had to order one. Also. Received no receipts. Terrible store on Forest Hill Blvd
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February 2024 by Mariam Aguila Galindo
Discrimination due to language, very unprofessional staff including the manager
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January 2024 by Nercibel Delacruz
Jessica is very professional and very friendly and helped with the frustration of losing my phone by giving me the offer of having a new phone, delivering mine, an offer that seems excellent to me.
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January 2024 by It’s A Team Effort
So I found out, paying for a warranty for your phone screen is a waste of money. Upon calling the store I was informed that they only have the most current Apple phones accessories in stock and are unable to order any others per customer request. I was then directed to go online to request a replacement after doing so the website that I was directed to informed me that the screen protector is out of stock. I am extremely dissatisfied with the accommodation of the physical stores as well as their online partnerships responsible for the inconvenience.
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November 2023 by Brittany Malpeso
Paola and Jessica were absolutely amazing. I walked into AT&T very frustrated that my phone was not working. Paola greeted me and mainly helped me try to fix my phone. In the end I ended upgrading my phone but she did not force the sale she actually tried to fix my old phone. During the whole process her and manager Jessica were a pleasure to talk to. Leaving the store I was very happy. Thank you both very much.
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November 2023 by oculos prudentium
I went there this week for help to migrate/clone my old phone to my new ATT phone. It took over an hour.But at the end when it came time to ACTIVATE the phone, they flipped me off and LIED to me and said that "We cant do that here, you have to go to a CORPORATE STORE for them to do that!"That is a HUGE LIE.I had arrived at the store at 5:10pm and they didn't complete it until 7pm and I then had to scramble to go to the branch on Okeechobee Blvd. which closed at 8pm.When I got there, I was told by there workers there that that the store on forest hill & jog rd., does that to EVERYBODY.Unless its a SALE, they will not activate your phone, but simply kick you to the other ATT CORPORATE store.I spoke to Junior at the store Okeechobee Blvd. store, and he said that the store on forest hill + jog rd. is a dealer, and that they have lodged many complaints against them, but they still send customers away to have their phones activated.
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November 2023 by Dylan Snell
Jessica was very helpful and made my life so much better when she helped me get my new phone?
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October 2023 by Meagan Sherman
Paola was the service woman who helped me and was very nice and helpful. Not only did she help fix and order me a new phone but she also helped resolve a separate issue with my Apple watch that a previous AT&T store had neglected to do. We need more employees these days with great customer service like hers!
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October 2023 by Shannon Grice
Looking to switch from Verizon- Just stood in there and nobody acknowledged me- 1 person just sitting in back- too bad ATT- heading back to Verizon
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September 2023 by Bee Lovely Creations
Mio was a great help with helping me upgrade to the I phone 15, she was very knowledgeable and provided wonderful customer service
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June 2023 by ko
Store was great my add a line was simple everyone helped and transferred my phone from one to the other! Recommend this store and it’s employees. Sometime people are not happy if things they want can’t be done but over all! I am 100% satisfy!
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June 2023 by Isabella Hernandez
All the employees here are very informative and sweet they went above and beyond for me and my family even when a customer was being hostile towards them they remain professional and continued giving us the very BEST service
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June 2023 by Janine Consuegra Garizao
Horrible service!! They offer you a deal that is never true ! manager is ver unhelpful and rude ! Also I don’t even know how she is a manager ! A manager is supposed to help the customer this place doesn’t know what costumer service means !! STAY AWAY!!!
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May 2023 by Doris Perez
They are not friendly for the money you are spending there.
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April 2023 by Danica H.
I went to another ATT store and the plan wasn't set up right, Kayla spent over two hours to get everything working and correct. Thank you so much for your amazing service !!!
