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October 2023 by Susan B.
I've been using them for my prescriptions since moving to Wellington in 2004. I realize that every business is understaffed so I am always kind and respectful to workers. However, I have reached my patience limit with Walgreen's on Forest Hill. It takes many hours for prescriptions to be filled that are called in by physicians due to a patient's acute illness. The pharmacy hours there are VERY limited; it closes at 6pm on Saturdays so don't get sick on a weekend. You cannot get a new script filled there in less than 10 hours. Many times the drugs needed are not available. I had to go to Walgreen's on Southern to get Paxlovid and other common medications for Covid two weeks ago. It is not unusual for monthly refills to be held up because there is no stock on medications. I don't know if this pharmacy is just particularly poorly run or if corporate dislikes Wellington. Other branches seem to have stock when Forest Hill does not. Forest Hill by the mall is very busy and I do not believe the employees are necessarily to blame for for the service issues. I assume the pharmacists are overworked, not inept, Management needs to be changed, retrained or given additional help, This store's pharmacy, sadly, has a less than desirable reputation...deservedly or not.
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September 2023 by Kianna Thomas
This doesn't exist
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September 2023 by A S.
DO NOT FILL ANY PRESCRIPTIONS HERE. The pharmacist MARGARET PETER is incredibly rude and unprofessional. You would think as a healthcare professional her tone would be welcoming and it's the FARTHEST FROM THAT! I called in to ask if they had my prescription in stock, she answered the phone told a coworker "voicemail" and placed me back on hold. She repeated this behavior 3x before I finally hung up and decided to call in and speak with the store manager. The manager placed Margaret on the line with me and I wasn't even going to mention my previous call, but her disrespectful, condescending tone made for a short call and here I am writing this review. PLEASE DO NOT GIVE YOUR BUSINESS TO THIS LOCATION. MARGARET PETERS IS AN INCOMPETENT RUDE PHARMACIST!
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May 2023 by Annie S.
Omg this store is absolutely the slowest business I've come across. Actually just the location, I'm a diehard Walgreens shopper by far. I just wanted jump in the other register and just start helping. Come on Forest Hill Locatio, kick it up a notch!!
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April 2023 by Robin L.
Do not use this pharmacy! They are a nightmare here. It's takes at least 3 trips to get a prescription filled.
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April 2023 by Charles B.
This pharmacy can't get any worse. I would of changed pharmacy years ago but i live next door. I can't take it no more. From the rudeness, prescription not ready, I waited 30 minutes one time asked when i got to the window what took so long. they were doing a covid test. HOW BAD IS THE MANAGEMENT TO DO COVID TEST AT A DRIVE UP WINDOW. NOT ONE TIME THERE WASN'T A PROBLEM IN TWO YEARS. HAD ENOUGH.
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March 2023 by Adriana R.
This Walgreens is in a standalone building located in a medium size plaza on a busy intersection. It's big, clean and I have been coming here for many years to get my medicines and some personal care items. The pharmacy used to be great: for the longest time there were two wonderful doctors and the same staff. In the recent years things have changed and Jose' is the only one who is still here (hopefully: I haven't seen him recently) and the only doctor I trust: he is knowledgeable and always has very good manners. The rest of the staff seem to have a quick turnover, but so far I haven't had any problem with any of them.
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December 2022 by Manuel Q.
The worst costumer service, the cashier is rude, not a good walgreens, rude employees
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May 2022 by Carlos O.
I really just sat on this phone for 15 minutes wait time just for you guys to hang up on me. Love to see it.
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January 2022 by Hannah E.
Avoid this store at all cost. Customer service sucks. The store is very disorganized. But it worst thing about this store is the pharmacy. I have had so many bad experiences with them but since I live in the neighborhood I kept trying but every single time a disappointment. So, do yourself a favor and go to another store.
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October 2021 by Madison M.
Best pharmacy in the area. Pharmacist manager really cares about patients, and technicians are always willing to help. Including given the COVID-19 pandemic this team clearly works hard to ensure the health of the patients. I've had nothing but good experiences at this pharmacy.
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July 2021 by Mandy P.
The pharmacy manager Margaret Peter at Walgreens on forest hill and jog is unprofessional, rude, and judgemental, she has no manners and treats customers with a terrible attitude! Her job is to fill prescriptions but thinks she has the right to question customers doctors and ask for private medical info and when refused by the doctor she refuses to fill prescriptions and banned me from getting my prescription filled at any other Walgreens which is fine because I found a better pharmacy with kind and compassionate employees who know how to do their jobs, she is obviously uneducated about the HIPPA law and thinks she has just as high of a status as an actual doctor, I will be reporting her to corporate and if nothing is done, I will take my complaint to the pharmacy board! She doesn't have the proper attitude to be a pharmacist and as far as I'm concerned she should be fired! She is on a power trip and is obviously in the wrong field, she definitely shouldn't be in the medical field at any level, even as low as just being a pharmacist!! UNFORTUNATELY I DON'T HAVE THE OPTION TO GIVE THEM A BIG FAT 0!!! Also before this pharmacist got on a power trip I had been filling the prescription there for about 6 months!!!
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October 2020 by Ger W.
The Manager doesn't like his job 5 people in line and he playing around breaking up boxes behind the register and left the one cashier to do all the work the picture attached was him asking her a question. Also one person at the pharmacy during a time where people are coming back from work. Anymore people in the store we wouldn't be able to stay 6 ft apart and they would be over occupied. 30 minutes to purchase a couple of things. Smh
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January 2019 by Amy P.
If I could give this Walgreens 0 stars I absolutely would. Jose is the only good pharmacist there that is knowledgeable and knows what he's doing. Even with the change of the pharmacy manager Helene (Very glad she's gone - many other people agree, especially patients) it's worse. I personally thought that would change the atmosphere and make it a MUCH better experience, sadly it's just 100 times worse. Today was the last straw - I'm tired of being spoken to like I'm an idiot. This place doesn't know what customer service is. They don't tend to "patients" in the pharmacy. You're a customer, you're an Rx number and that's all you are to them. The technicians can't keep up and are consistently making mistakes. A good decision would be to shut down that Walgreens and send Jose to another location so he doesn't have to work with those idiots. The new pharmacy manager Lily is so painfully rude that I transferred all of my prescriptions to publix. Goodbye Walgreens!