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March 2024 by Paul M.
I wish I could give it a zero. You can not get a live human to answer a rountine if the issue is not covered by their automated system. I tried about 20 times during banking hours on three different days. The legnthy recorded introductions are a waste of time. It's about a simple beneficiary change in the even of my death. I use three differerent banks here in Gulf Breeze, Florida. Naval Federal and Synovis had immediate answers to my simple question over the phone ... from live human beings.
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August 2022 by R H.
Worst BOFA in the COUNTRY!!!! Time and time again I am met with HORRIBLE service and untrained staff.
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March 2019 by M M.
Love Bank of America - it has been my bank for years that I have used around the world and of course throughout the state of Florida. But must say that I am STUNNED by how incredibly slow and uncostumer focused the BOA is in Gulf Breeze, FL 32561. There is one person who assists customers (besides the tellers - who are always outstanding), when there are at least 2 others able to assist customers. You can guarantee to be hanging around at least 1 hour! 1 Hour?! Time is money for everyone - I just don't know how this branch is able to sustain. Never saw anything like this in my life.
