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January 2024 by Ed Lundberg
An out of town visitor borrowed a vehicle and got stuck in the sand east of Dog Park East on Pensacola Beach. A very nice and polite Robert showed up within an hour with his giant truck and winch. Got us pulled out very quickly. Pricing was very reasonable. Great experience getting us pulled out of a bad situation. The person that took our call was very nice also. Highly recommend!
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November 2023 by EmmKayyBee
I was driving late at night and drove onto a median and was stuck! I called Matchett, as they’ve previously been recommended, and they were out in no time. I was so scared because it was so dark out, but Robert made me feel at ease and got my car taken care of. I will highly recommend Matchett in the future!
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November 2023 by Kallie Anderson
Absolutely amazing service!! Such good company in a time of need. They made sure I was safe and comfortable every step of the way.Service: Car towing
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November 2023 by Danielle Hinesley
They come within 2 hours of us calling them, we appreciate them helping us
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October 2023 by Bob Klein
Matchett Bayside Towing at 123 Van pelt Lane. Driver, employees, front desk, what wonderful people. Very polite, very kind and very efficient.
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July 2023 by Thomas Hubbard
Got to me quickly, less than 30 minutes. Got me and my boat out of sticky situation.
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June 2023 by Sheila Walker
Did a remarkable job in getting my stranded grandchildren off 3 mile bridge when their car broke down at rush hour on very top. THANKS SO MUCH!!!
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June 2023 by Dallan Alfaro
The lady who works in the office located in Pensacola, is very rude, she has no tact with the costumers , due to my ignorance I allowed this company to take my car, but I do not recommend it, especially because of the terrible treatment they give you, because we are not criminals, we are people who have had accidents and the last thing we want to cross our path is someone like her.Service: Long distance hauling
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April 2023 by AProHomeDamon
Prompt, friendly and very helpful getting my vehicle towed to the shop for repairs. I have used Bayside towing in the past and they are my go to when I need a tow.
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November 2022 by Jeriko Campbell
Sasha seemed to be very in tune with my situation, she called me back several times, they even sent a truck all the way out to Navarre. Complete waste of time my time and theirs. Driver never showed. No wonder they don’t make any money.I called Bryan’s towing, they showed up when promised and towed the vehicle. I’ll never bother bayside again.
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October 2022 by Kathleen Passmore
One of the tow drivers flew into our driver and had to hit the brakes to keep from slamming into the garage door. He then flew backward and almost ran into the neighbor's garage door. The jackals left skid marks on our driveway. If I knew how to post the video of all this, I would.
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August 2022 by Karlis Burton
My son was in an accident and FHP called them. The tow truck driver was rude and disinterested in service. Unknowingly, I requested towing to a dealer who did not have a body repair shop. The driver, who knew this, said nothing until we reached the dealer, where he wanted to charge me an additional $100 to go five miles to the dealer recommended shop.Service: Car towing
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August 2022 by SaraRose Swann
this place is a scam. if you can tow it yourself do that before using them. they charge way too much for terrible service. the fact they are CLOSED ON THE WEEKENDS is ridiculous and they will charge you for that too! horrible customer service and should really rethink how they run their company.Service: Car towing
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July 2022 by JonnyG
Friendly people. Some tows are a godsend when you need one. Others more of the Devils advocate when someone has your vehicle towed which was my case. They were professional and only doing their job. Took care of my motorcycle answered my calls and arranged my pickup ASAP so it didn’t cost me more$!! Thank you Matchett towing for the professional and personal service.
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June 2022 by Ken D.
My wife's Trike was sent to them by fhp after an accident. I called to get the bike sent to our house and was given a link to pay which was easy enough. But getting the trike back was anything but. My wife was in the hospital after having surgery and I get a call from a very rude dispatcher telling me I need to unlock the bike so they could move it. Now I had not locked the bike as we left the accident and they towed it for fhp. So I asked if she was talking about the correct bike and she said very rudely that she wasn't there so how could she know and that I had to go there as the driver said it was locked. I asked her where the lot was and she quickly spouted off an address. I asked where that was and she said she didn't know and that I should look up where her lot was. After I hang up I googled it and found it and called her back to say I'll be there in 5 minutes. I arrived at the location and found our bike. It was NOT locked at all and there was no driver there nor had there been according to staff from the repair shop they are colocated with. I then get a call from the main tow trucks office to yell at me about their dispatcher who by this point had already added a ton of extra stress on our family with this and she said I could just go it on my own and hung up. Thankfully the shop staff took notice and rectified that situation. The driver was now on the way to mobile ( as he wasn't ever in the yard to begin with ) and he would call before bringing the bike to my house. Which would work because my wife was ready to be discharged from the hospital. Well the driver never called but he left our bike unsecured in the driveway of our home removing several pavers from our property to brake the bike In place. This company has issues. A dispatcher that has zero clue where their yards are or what's in them. During a high stress situation they only dumped more stress onto us and made everything much much worse. If not for the repair shop that they share the lot with stepping in to save the day I'm not sure what we would have done as the dispatcher blocked my number WHILE they had possession of our property so we would have had zero way to contact them if we would have had to find alternate transportation or tried to get a refund for the tow to our house. Very unprofessional and very rude with absolutely ZERO situational awareness or compassion during what is a very stressful time after a horrific accident. Avoid them at all costs and I'm also lodging a complaint against them with FHP so others will not have to deal with there bad attitude and incompetence.