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October 2023 by Kelsey Simmons
The two younger gentlemen who work there have POOR customer service. Every time I go in there to purchase crickets for my beardie Its ALWAYS an inconvenience to get them. I even had one of the guys tell me to get them myself.. I was SHOCKED! I even purchased a bearded dragon from them a couple of months ago. They didn't seem to know anything about them, how to care for them or anything. They most certainly couldn't answer any of my questions. Which is sad.. if you sell an animal its your responsibility to know how to care for it. I feel management needs to hire people who actually know how to do their job.. and who wants to do their job. If there were another pet store in Gulf Breeze that sold crickets this would be the last place I go to purchase anything.. The two guys who work there need to learn a little more about customer service.
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October 2023 by wendy bloome
Took forever.. but the dogs look amazing!
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October 2023 by Lauri D. Bridgen
Very friendly staff. I was immediate greeted and helped. I was a little disappointed they don’t carry any vegetarian or plant based dog foods. My dog has an animal protein allergy, so she can only eat plant based or fish products. I ended up getting her a salmon based food. Fingers crossed she will do well on it. They have everything what you would need. Pet beds, carriers, toys, etc. I was happy to find a premium store with a short distance from Pensacola Beach. They have a small cat adoption area with 4 temporary homes for babies waiting for they forever home. This store is owned by Tractor Supply. They are conveniently located near the Winn Dixie in a medium sized shopping center.Sorry for the cloudy photos. I dropped my phone at the turtle conservation center and the impact broke my lens. Bummer!
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September 2023 by Lauri B.
Very friendly staff. I was immediate greeted and helped. I was a little disappointed they don't carry any vegetarian or plant based dog foods. My dog has an animal protein allergy, so she can only eat plant based or fish products. I ended up getting her a salmon based food. Fingers crossed she will do well on it. They have everything what you would need. Pet beds, carriers, toys, etc. I was happy to find a premium store with a short distance from Pensacola Beach. They have a small cat adoption area with 4 temporary homes for babies waiting for they forever home. This store is owned by Tractor Supply. They are conveniently located near the Winn Dixie in a medium sized shopping center. Sorry for the cloudy photos. I dropped my phone at the turtle conservation center and the impact broke my lens. Bummer!
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August 2023 by Travis Blake
The manager is awesome up there and she's very nice and easy to talk to and she always makes sure to order treat that my rabbit likes!
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August 2023 by Luke Mattson
This place is great ??
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August 2023 by Pascal Pedersen
Great staff, we had a very pleasant experience, and the staff made all the difference. We will be back.
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July 2023 by NM DONUT KWEEN THE FOODIE
Found exactly what we were looking for on vacay in Pensacola. Awesome customer service! Very knowledgeable employees! Thanks for the wonderful experience.
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July 2023 by Tracy Galloway
They are very sweet and helpful. This is our new favorite pet place!
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March 2023 by Leighton Fortner
Chuck was nice but was very busy and couldn't assist us. He's the only reason I am not giving this place a one star. Hannah was probably the rudest human being I have met in customer service in my entire life. No one asked if we needed help even though we were the only people in the store and there were four employees there. When I asked if I could set my products on the register they told me the carts are over there. I live less than a mile away and I will drive all the way to Pensacola or Navarre rather than ever set foot in such a rude place. This breaks my heart because it's owned by tractor supply which is one of my favorite companies as I grew up in an agricultural community. I really hope things change there they are missing a lot of opportunity by hiring rude employees.
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March 2023 by Rob Kellerman
The dog food I buy is out more often than in stock here. So, I asked if they logged lost sales, I'm assuming the person that snapped back at me was a manager, though he wasn't in uniform and was carrying a fast food cup on the sales floor. I was abruptly cut off and told it's manufacturer issues.No it's not, I went to Pet Sense and they had it in stock as usual.I live between both and typically pick the one that's most convenient for my travel, but one of these two stores gets a lot more sales from me than the other.In summary, I wanted to help them know they were missing sales opportunities and not be berated as if I don't know how the retail customer service industry operates.
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March 2023 by Michael Newingham
What a great down south feeling when you walk in. Not only from some of the greatest customer service with wonderful and full hearted people like Sam. She was so helpful in getting all my dogs needs and even went ahead and set up all the perks and points for when I shop there. (Thanks Sam!)! That way I save as much as possible with my HOSS of a dog and get points too. This store also just has a great selection of everything you about need. I was mainly looking for dog stuff but me ole Busta found the rabbits....and of course had to say hi! Definitely a great store to check out and get everything you need at a great price. Thanks again Sam! You are awesome and great to talk to about my dog.Chaaa??
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January 2023 by Melanie Stall
Love this place. Good selection of good dog food for your babies. My MayLynn loves to go pick out her toy here.
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December 2022 by Devin Thompson
TOOK my puppy in and asked for help picking a harness. The cashier picked and sold me a size large. Got home, put it on the dog and she would get out of it ( set on the smallest size). Took it back a week later. Spoke to a guy ( supposedly the dog expert), he assured me it was the right size and wouldn't exchange it for a medium. Spoke to the manager several weeks later, no luck just supported her employees. The dog is now two years old and still gets out of it. In my opinion, this store has no CUSTOMER SERVICE. FIY the store manager told me that they are owned by tractor supply. Tractor Supply, if you want to make it right, I would like to exchange it for a medium.
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November 2022 by Sherri Doenges
We just left the GulfBreeze petsence and I am appalled. It was my first visit but my sister in law regularly uses their dog wash. The young ladies working there failed to tell us that the dryer wasn’t working before we went in to bathe the dogs and she also failed to tell us that the ramp into the bath was broken. When I questioned her as we were leaving she very rudely remarked that she gave us towels. And when I suggested that she should have informed us of the situation before we entered she said another customer broke it. I also pointed out that there was another dryer in the groomers room not being used. She said we weren’t allowed to use it and we only paid $10.00 a dog and she gave us towels. She was not courteous and towels were not adequate to dry these dogs. So we have wet dogs in the car and in the house with my brother in law who just came home from hospital. I could have saved them 20$ and bathed them at the house. We won’t be coming back!