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February 2024 by Kristopher Strange
The manager was very patient, professional, knowledgeable. He filed my insurance claim for my business. He was very helpful and I highly recommend.
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February 2024 by Amber Cobb
Demetre Williams helped us and is awesome! Excellent customer service and even called my husband to make sure all was as it was supposed to be. We made the switch from T-MOBILE to Verizon and could not be happier we did. We are saving a ton with streaming services and our actual coverage is great! (international as my husband travels)
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November 2023 by Danny Frantz
My sales representative was knowledgeable, helpful, kind, and got me exactly what i needed. Thanks
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November 2023 by Kristin Foster
Ellen truly gave me the most wonderful experience, she lightened a tough situation and was very personable with me. I felt very fortunate to have crossed paths with her through my process of upgrading the devices we trust and hold so dear to our hearts. Ellen is a huge asset to have locally and she absolutely went above and beyond for customer satisfaction!!! 10/10 recommendation, ask for her for a flawless experience.
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October 2023 by Janice Zummach
I had trouble with my iPhone adding a business email to my phone along with my personal one. I needed them not to be connected. I went to the store and Travis Majors worked on my iphone and would not give up until it was set up correctly. He was very professional, knowledgeable and friendly. And so helpful. You have a wonderful employee that cares about customer service. I will recommend your store and Travis to anyone who needs help with their phone.Travis 10++++. Janice
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October 2023 by Joshua Pedicord
Travis helped me get my line swapped over and get a new phone, he is a very helpful and I highly recommend seeing him!
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July 2023 by Timothy Doorn
Very helpful folks got me in and out
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June 2023 by Наталия Виноградская
Awesome store! Mr. Williams helped with all my questions) Thanks!!!
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December 2022 by Richard Schiska
We purchase new phones and sales Representative Derrick was FANTASTIC. He explained things So he would not become overwhelmed. He even called back a week later see if we had any problems or needed assistance! What a fantastic employee and person.
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November 2022 by Insane Adam
Shawn was a 10-10 sales rep. Didn't over-promise or under-deliver. I'd order my next smartwatch, phone, and mobile hotspot from him again.
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September 2022 by Renee Fox
I was in the Verizon on Mobile Hwy in Pensacola on 9/16/22 to get my new iPhone 14 Pro Max. Nichole was so amazing in helping me with my new phone. While I was there, she had a customer come back in that was in earlier that day and he was so rude and pushing his phone in her face trying to make her talk to someone from customer service who was also being very disrespectful to her. She remained very professional in letting this man know that she was with a customer right now and he continued to be very disrespectful. She had to ask him to leave. She was so apologetic to me but I told her I felt so bad for the abuse that he was subjecting her to. She was absolutely amazing at handling the entire situation! I have to hand it to her with her demeanor and professionalism!
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September 2022 by Kathy V.
Was helped by Steve today to purchase an updated iPhone and iPad. He was very patient and made sure everything was working and that we were satisfied with how the phone functioned. This Verizon store is friendly and made a painful process less stressful.
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August 2022 by Victoria Pulley
Incredibly rude associates, unwilling to answer simple questions when switching to a new device. In absolutely no hurry to order a new device if yours is problematic but will not let you switch to another type of phone without significant charges. Truly wish I had stayed with my last carrier but am now locked in a contract and full of regrets.
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June 2022 by john gustine
If I could give more than 5 stars I would.I can’t say enough good things about this location. The multiple times I have been there I have received above average service. After upgrading my phone Nichole went above and beyond in helping me out. The crazy thing was that when the old phone was stolen out of the package I sent to Verizon, she bent over backwards to make sure I was taken care of.
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April 2022 by Sarah Licker
Austin was absolutely amazing! He helped me and my husband out for hours and was more than happy to make sure everything was fixed and set up before we left!
