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March 2024 by Ileana Mejias
REGINA, Very professional made our experience very comfortable.I definitely recommend to all my friends and associates. ?
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March 2024 by John Foy
REGINA WAS ABSOLUTELY FANTASTIC AT HELPING TO GET MY TAXES PREPARED! THE WHOLE OFFICE STAFF AND ATMOSPHERE WAS WELCOMING AND FUN TO TALK TO! I WOULD HIGHLY RECOMMEND THIS TAX COMPANY!*****-TERI AND JOHN
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April 2023 by Kim Montello
Yvette McLeary was very professional and very helpful. Thank you to her.Jackson Hewitt tax preparation rates are extremely high. You must base your changes on Supply and Demand. You raise your rates closer to Tax Day because you can. You do not get a better return, you do not get quicker service, you do not get better service, you do not get better tax advice. You charge more because you know the demand closer to tax day may be higher for your service. This is how dishonest , unethical companies operate. I will find a different service next year. I do not recommend Jackson Hewitt because of this company policy. I hope the CEO is happy to take advantage of people you need help. Sad policy.
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April 2023 by Kayla Frey Music
Doing my taxes here was best experience ever. Marcella was so great on educating me on how to get all of my documents in order. She is very professional warm & approachable…Making this process such a joy!! And Alex is a wonderful assistant. Always greeting everyone with a smile and consideration. 10 out of 10 recomend..
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March 2023 by Phillip Medley
I was very pleased with the exceptional customer service I received and the professionalism of the staff at this location. Consistently, from the initial phone call to set an appointment to the preparation of my taxes, service was outstanding. I highly recommend this branch of Jackson Hewitt.
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March 2023 by Chris Roberts
My tax preparer, Marcella Robinson in Hollywood, Fl is friendly and very knowledgeable about the current tax laws. She answered my questions patiently and made me feel at home. Thank you Ms. Robinson and Jackson Hewitt for being true professionals.Best to all,Christopher Roberts
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February 2023 by D. Bell
I had an appointment on 12/23/22 at this Hollywood Office with Marcella Robinson.From the beginning, my interaction with the agent was very unpleasant. She asked me did I want to go through with the advance procedure and I replied yes.The entire time she was asking questions about my personal business that was none of her business. After she advised of what my refund amount was, I changed my mind. She got upset and made a comment, “I hope your customers do the same thing to you, that you just did to me.” “I hope you feel the same way I feel!”. She was very argumentative and wanted to go back and forth with me, about how I was wrong because I didn’t want to file my taxes with her or your company. When I tried to explain why I didn’t want to go through with the process, she talked over me, was very aggressive, wouldn’t let me speak, made it clear she didn’t want to do business with me in the future and made a statement, “Now Want You Not Going To Do Is Put The Blame On Me. “I have people waiting on me who want to get the money and I stoped helping them to help you”. I’m not sure why she felt the need to express her self in this manner or want any one her other clients have to do the one who was actually present.I asked for my documents and kindly left the office. When I advised that I would call corporate headquarters, she offered to call her supervisor, which to me was an insult. I felt like she knew that she would not be held accountable for her unprofessional behavior.The moral of the story is, don’t do business with Marcella unless you plan on filing with her or she will get BIG Mad with you and make you feel very uncomfortable.
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February 2023 by Iesha Jones
I’m new to this Jackson Hewitt brunch and Ms. Marcella is the best. She made me feel very comfortable and it was like I been coming to her for years. I would recommend her to anybody.
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February 2023 by Toccararose Eason Layne
Yvette has been doing my taxes for a long time. She has always been on time and professional. She has a great attitude and she knows how to do her job well. I would most definitely recommend y’all go to her for your taxes. She’s amazing.
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February 2023 by Karlishia Washington
Ms. Marcella is a wonderful tax lady. She is sufficient she’s quick she’s very responsive and I appreciate her services every year she do my taxes!! Thank you so much. I appreciate you you’re phenomenal!
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February 2023 by Linda Garcia
I got my taxes done by Ms. Marcella Robinson last year and this year,she's so sweet and always does a great job doing my taxes I will definitely be coming back next year as well :)
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February 2023 by Deja Allen
Ms. Marcella Robinson is the absolute best! This is my second year having her prepare my taxes and she is thorough, well informed and just a real multi taker who helps everyone.
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January 2023 by joseph gillyard
mrs. Marcella at location in Hollywood Florida, is very knowledgeable and detailed orientated on giving you the most money back. also she shared a lot of Jackson Hewitt's tax products and the fact I can earn extra cash by getting friends to join the Jackson Hewitt family into getting their taxes done.she's the best always putting a smile on my face every year. thank you ?
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January 2023 by Romisa Nelson
Im comfortable with Jackson Hewitt (Yvette) at the Hollywood ,fl office she always assist me and give great results about their products.
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December 2022 by Christina Frazier
Very professional service! Mrs. Robinson, Evette, Alex and I even met Kevin from corporate during this year’s visit! Everyone was so friendly and the office team is always polite. I recommend this office everywhere I go and Mrs. Robinson will forever be my tax preparer! She’s the best! Never disappointed and always on time! Want the best service and a $1000 before you walk out the door just for receiving those services? I highly recommend you call or visit them NOW!!!
