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March 2023 by Maggie Verdino
ATM is known to breakdown after taking money and not issue a receipt. Estimated wait time based on my experience is a month for the money to be returned. The company is aware of this issue and the on-site staff have done nothing to prevent the ATM from being used. Avoid at all costs.
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March 2023 by Maggie V
ATM is known to breakdown after taking money and not issue a receipt. Estimated wait time based on my experience is a month for the money to be returned. The company is aware of this issue and the on-site staff have done nothing to prevent the ATM from being used. Avoid at all costs.
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May 2021 by Jen S.
Very disappointed with this bank, branch manager and the customer service. I had my account closed without a notice, and reason. All my money there are not accessible. I just got my social security pension in May and cannot use it to pay bills or buy groceries. They gone after account was closed. I walked there to talk to them, they said they closed my account because they did not have a copy if my social security card on file. The teller instantly offered me to open the new one. Why would I open if I had an account with direct deposit. No one contacted me to ask for any copy or documentation. I tried to meet with branch manager, she was not available for me, she knew I'm waiting outside to speak to her as teller went and talked to her, after an hour of me waiting, she got up and left for lunch. I was told to come back in two hours when she returns from lunch. I don't drive due to my age and health condition, so walking back home in 90 degree heat and walking back to branch again was very difficult. But later when I return, I was told she left for the day. And that they will mail me check. It's been 5 days and I still don't have my social security pension money that was deposited just day prior to them closing my account. I am having hard time to believe that this is really happening and no one cares. All my bills will be unpaid as they were set up for direct deposit and I'll have to pay late fees.. I'm not sure it is legal.. Hope someone help to stop an elderly abuse and disrespect.
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May 2021 by Bayarea P.
ZERO STAR. This is the worst branch office I ever. Stay away. Customer services is terrible and manager is not accessible, If you elderly and receiving social security benefits, they will kick you out as you are not a valid customer. All your bills that attached to your account will be unpaid and your credit history will suffer. They do it all the time and I am not the only person in my neighborhood who experienced it. They don't return phone calls, they treat you without respect if you are not a monetary valuable customer. Absolutely terrible.
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January 2021 by Betsy Shaw
Good service. Bad roads
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January 2021 by edward burrows
CONVENIENCE
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October 2019 by Patricia C.
They try, they really do. But this bank is living in the 1960's and getting away with it because they have virtually no competition in Gulfport. 2 drive through lanes and 1 outdoors ATM which is working perhaps 50% of the time. Tellers and administrators who spend a great deal of time conversing and joking with each other while a line of customers wait - this has happened on so many occasions, which is not only sad but unacceptable since this branch has many elderly customers. This entire branch needs a huge overhaul in terms of personnel and appearance. I would highly recommend driving an extra 8 - 10 minutes away to the new Regions branch in South Pasadena, which is a far superior branch in every way. The Gulfport Regions branch appears to have given up all hope for improvement...perhaps they are closing?
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March 2017 by Stephen J.
Between the frequently broken ATMs, dated and malfunctioning apps and technology, and impossible to reach "Customer Service", Regions has failed me at every opportunity. I look forward to switching banks as soon as possible.
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December 2016 by Nick S.
Regions bank sucks .!!was robbed via online and they didn't inform me of bogus stuff nor did they reimburse my acct. Would never ever use Regions again .Worst bank out there...
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October 2015 by David C.
I deposited through the drive through, because of that they say that an automatic hold gets put on my bank account. Brian is the bank manager, he says that because it was placed in the atm that there is nothing he can do about it. He deflects all responsibility to corporate, I asked him to release a small portion so that I could pay for my server. He refuses to do so. As a small business sometimes money is tight but even by now with a normal bank the check would have gone through. Brian has not been nice in any case.
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April 2011 by michael s.
Great service and friendly smiles but Jeez! The drive-thru is tighter than my freshman letter jacket! It takes a bit of finesse to maneuver from the side street. Glad I don't have a HumVee
