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January 2024 by Carolina Bonanno
Luis was helping me with a part and this lady by the name of Gisele rudely came and yelled at him and told him to go finish his work that she would take care of me then she didn’t know what the world I was talking about and she just upset me and I just walked out. Luis was helping me he knew what I wanted and was taking care of me till she came along awful experience. I will never step foot again at this store.
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January 2024 by Intentional creation #creacionconproposito (#purposefulcreation)
Good service
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January 2024 by EDGARDO SERRANO (E.L.S. life Adventures)
Don't recommend this AutoZone never have parts for your car.
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January 2024 by Eric Hall
Basic Auto parts Store.Needs more English speaking and less latin attitude.
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December 2023 by Andrew Durling
Always helpful
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November 2023 by Chris
What an amazing experience my wife and I had here with the staff, but especially the manager Kim and staff member Carrie. I was having a headache night when I couldn't pinpoint why my car wasn't starting. When we finally got it started, we went to another AutoZone first and had a guy who was less than stellar. He didn't really acknowledge us for one, and spent maybe 5 seconds top checking my battery and then acted annoyed when I asked him what the verdict was. He just pointed to a screen and said "battery no good. And well we don't have it in stock anyway. Maybe we can order it." I'm like ok thanks buddy, and we proceeded to the real AutoZone in town and this is where we meet Kim. We told her we were skeptical, and she was also. Red flags went off right away when she saw the papers and heard our story. She not only did a comprehensive test for us but was super detailed and diagnosed the problem after we brainstormed what I had done earlier in the day with the car. She went line by line and showed us that only was the battery fine, but other things were working smooth as well. Had we actually needed a battery, they were ready to install it for us and everything with a smile. I should also say the store looked very busy for the time of evening, and yet they made sure we got the help we were asking for and had tons of patience and respect for the customers. Not to mention all their knowledge which was impressive. Occasionally customer service blows me away, and this was one of those times.
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November 2023 by Larissa Hayes
Well I came here to see if my warranty was still good and we were approached by some Luis Q. guy who was rude as can be. Had an attitude the entire conversation and honesty didn’t know what he was talking about. Such horrible customer service I’ve never. I’ve never had issues at places like these. I came here to check a warranty and get an alternator and he just didn’t even want to bring up the warranty.
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November 2023 by gogeta1422
Luis was great. Knows exactly what I wanted for to change my battery. Very knowledgeable and kind. On my way to Busch gardens. Thank you so much. 5 stars ⭐️
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September 2023 by Nena Mills
I can't rave enough about the AutoZone in Haines City. I don't have to go often, but each time I receive exemplary service. Today was no different. I called to make sure the store was open (it was Labor Day) and Jeremy assured me that it was and checked for availability on the battery that I needed for my EcoSport, and confirmed that they had it in stock. I went into the store and Gabriel was able to ring me out and install my new battery (in 90 degree heat) within 20 minutes max. The price for the battery was reasonable. The service excellent. I highly recommend going to this store!!!
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September 2023 by Jose Perez
I want to thank Ashly for the amazing assistance with helping me with my battery, she went waaaaaaaay above an beyond her duties to help me as I was having problems with my battery and was running late for an appointment. She is so amazing she would not even take a tip. I just want AutoZone to know what an amazing employee they have. Thank You Ashley!!!!!!!!!!
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September 2023 by Valmir Damour
The store manager name Gabriel M. Is a pig he has no customer service. I had purchased a battery and the battery burned in the same. Brought it back he didn't give me a new one. I had 90 days warranty on it. His language was very bad, so umprofessional... he belongs to the zoo.... get that trash out....
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September 2023 by Wendy Seymour
I just needed freon this time but purchased a battery another time. They tested my old one first and it was bad. They took my old one which saved $22 for the core charge.
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July 2023 by Salvador Cendejas
The wait was horrible for me to get my check engine light checked over 30 min just standing after telling me someone will be with me!
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July 2023 by Luis Cabrera
Awesome people I met Luis Quintero and from the get go he when out of his way to help . I had problems with my battery and it was closings time but he still helped me outLuis God bless you for everything that you didAgain Thank you veryMuch
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June 2023 by Deja Scott
Ashley was a great help ! She found exactly what I needed and installed it for me. Thanks !
