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November 2023 by Isaac Mcclain
There work is good but one thing that bothered me was when they pulled my car out shop they wanna beat on my car like it’s there’s. You don’t treat someone’s car like it’s yours once it gets to the back of the shop where you think nobody can hear or see. And also, the last time I was here, I had them put on new tires and the solution they used left white residue on my rims. For a Goodyear I expected more for y’all’s prices
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November 2023 by Ashley Ashley
Amazing customer service!!! They ordered tires and had them delivered the same day so they could get my truck in top shape! Quick and convenient!
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November 2023 by Roxy S.
If I could take away stars and give them a negative number for incompetency, I absolutely would give them a -10. Long story short two months ago. I had to buy new tires for the back of my van. I have an issue with my back axle which today I was going to get fixed by somebody else. The lug nut on one of the back tires was cross threaded thanks to Goodyear. So I had to run the van all the way down to Goodyear to have them fix their screw up. Keep in mind that I've already dropped my husband off at his work and I am driving his car. So now I have a car where my van should've been so that I could drive the van 20 miles to Goodyear. I told them it's probably going to need new tires again because the cords are showing on the inside. I gave them my phone number to call me directly. They call me directly to tell me they fixed the lug nut issue that they caused. I asked about the tires, "we didn't know anything about the tires." I said I'm going to need new tires because there's cord showing. He's like well that's what happens when they're two years old and you haven't had them rotated. No they're only a couple months old. He was looking at the information for my 2015 van not the 2017. After being on hold for a while he said he would call back because he was trying to figure out where the information for my newer van is. He calls back it's under some random lady's name. No idea who she is. OK let's get it taken care of and tires. When they finish, they call my father-in-law. Who's number is on the account, who then Texted my mother-in-law who then doesn't see it for an hour. So I go to pick up the vehicle after he goes through his paperwork. I am there with debit card in hand ready to pay for the new tires. He gives me the paperwork everything is good. I'm like what about the tires? Oh, we didn't do tires I wasn't told about tires. At that point, I was already late picking up my daughter for school because of their screwup that I had to get fixed so I left. I called on my way to pick up my daughter to express my irritation of their incompetency and I get the woman that works in the front. All she can do is give excuses and is about as helpful as tits on a bull. Which is what I thought of her last time I was there. Long story short don't waste your time or money. Now I cannot get what I originally was getting fixed on the van done today because it's too late in the day. So I have to take it in on yet another day off which is next week. So thank you Goodyear tire for wasting an entire day off waiting for you to yet again screw up something. Your customer service is appalling and the incompetency level is skyrocketing. You should consider doing something about your piss. Poor customer service!
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October 2023 by Alexus Reese
HORRIBLE. We called before hand to see how much it was and they told me $50. I get there and they change the tire and us me we are good to go and it’s free. LITTLE DID WE KNOW!!!!! They cut my valve stem in my tire and as soon as we got home we knew why it was free. They can’t even be honest with their costumers. They even scratched my rim. Had to take it home and take it off and repair it ourselves. DO NOT GO!!!
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October 2023 by Tom Jackson
Been at good year for many years now there prices are way overpriced, 400.00 for brake pads front of vehicle, got it done at gulleans in Haines City for 151.00 will never go to good year in Haines City, I have been a true customer for 20 years this not the only time they've over priced terrible over.
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September 2023 by Cheyenne Holland
They were amazing! Had a flat tire on our way to Orlando and 2 other places turned us away but Goodyear immediately replaced our tire even though they were closing soon! Highly recommend!
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September 2023 by Mateo Valdez
My car tire was low and me and my wife came to this shop. As soon as we pulled in the got flat on there lot. I asked for a tire repair and the guy drove my car in the shop on the rim. Now I know that you don't do that. Then tried to tell me it can't b fix and need a new tire and tried charging me 544 like really now. This place is not professional and if I was you I wouldn't go there at all. I just got to other tire place after leaving and they repaired my tire the one they said wasn't fixable thats sad to get ripped off like that. If I could give it a negative star I would. I work for a shop and we professional and don't do wat they did.
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August 2023 by Wondering Disney Parks
3 stars only. Had an appointment for 2pm. Monday. For belt and ac check. I ended up having to leave it over night. I called 10am on Tuesday the next day. They still had not started working on the car. I got there on Tuesday at 11am. Spoke to the shop manager finding out what going on. They told me they have to order the part for my a/c issue. It will be in on Friday. I said ok. Then they said my belt needed to be replaced. I told them please go ahead order the parts and I’ll make an appointment for when it comes in. But do the belt today. It’s now 14 hrs I their possession. Working on my car for 12 hours just for my belt. Still at after 2pm on Tuesday next day. They still have not gotten my car done or fixed!! I should be still here after you read this and I’ll see you in the lobby waiting room waiting for my car to be fix. Wait time is stupid and unprofessional and ridiculous.
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August 2023 by Kenneth K.
made an appointment for an oil change on line for 8:00 am arrived at 7:45 3 hours later still not done. I told the manager I could have changed oil 3 times by now. I used to go there a few years ago and they were good, new manager now and possibly new help. Stay Away!!
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August 2023 by Michael Gibson
Called early morning to see if they had my tires in stock. Unfortunately they didn’t and had to order them in. I received a call a few hours later saying they received them and that they could install them that day. Angel brought out the tires when I arrived for me to look at and offered to give me a ride home to spend time with my family while they install. He said it would only take an hour so I waited instead. Dealt with Gabriel at the desk and couldn’t be more happy with the customer service! Great group here and will be coming back.
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July 2023 by First Last
I took my car there to get the AC fixed. They told me I needed Freon and that would fix it. Turns out that was just a Band-Aid. I wanted it fixed not a Band-Aid!!!!! I spent $300 and now my AC is blowing hot again a month later. Complete waste of time and money never ever will I go back to this place for any type of service.
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July 2023 by Protagonist
Know how a business is trying to take advantage of you? When they won't even save an estimate for you to take to get a second opinion. Brought my car in cause I started to hear grinding noises when I stepped on the brakes. Dropped it off. They called me an hour later said I need new front brakes, rotors, rear brakes, new calipers and new tires. I asked them if they can just change the pads for right now and they said they can't change them without changing the rotors also. I told them I'll come get the car. So I can get a second opinion. When I picked up the car I ask for a copy of the recommendations and they said they didn't save them. Don't waste your time with any company that won't back up their recommendations on paper.
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July 2023 by Ira Generalova
If you made an appointment, for example, at 1 pm, brought your car at 10 am, handed over the keys, then you need to start calling and demanding the next morning, then you will receive your car back at 1 pm the next day. And this is just to change the oil in the engine, and if something more serious, I’m afraid to even say ... If you can find another place for repairs, run there ...
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July 2023 by ricardo rodriguez
starteddoing my services here a few months back , idk , i feel they treat me good usually in and out with in the hour. not bad at all
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July 2023 by Lourdes Gonzalez
Excellent customer service and always say yes for any reason I ask for angel and he told me to come right inn and service fast and great job me and my little girl are save thank you angel rivera
