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January 2024 by Jorge Orozco
Had a bad experience at this store. I was charged for tires that were under warranty at full price. I took my car there the have a tie rod replaced and the gave me a wheel alignment instead. Charged me full price for tires that were under warranty. Crooks I tell u. Beware!
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January 2024 by Sara Elliott
I drove in because there was a screw in my tire. The manager was wonderful. He went out and looked and pulled it out. Said my tire was fine no charge! Wonderful service. Thank you very much you made my day.
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December 2023 by Janisse Marquez
Adams and his team are great! We take all of our cars for everything. Their service is great! They advise what is needed and what is not.Business hours are excellent to drop off/ pick up cars.We feel taken care like a family member. That’s how good their service is!
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November 2023 by Amanda Pinson
I drove in at the last minute tonight needing my head light changed. I have an 8 hour drive home tomorrow. The guys immediately helped me and sent me on my way. Super nice and very thankful for them!
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November 2023 by Dawn Wert
My battery was dying and I couldn’t turn my car off and I was late getting to work appointments as I am a nurse and travel throughout Florida. The service was exceptional and they had me out of there in 15 minutes! Thank you so much! You guys rock!
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November 2023 by Rebecca Martin
Highly recommended great bunch of guys very experienced friendly and polite. We are from the UK and was worried about getting ripped off however these gave great service and truly was a lifesaver for us today. If we had any issues we would 100% recommend. Thank you
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November 2023 by Jevon Logan
I’m grateful for the quick services done on my car. Came in for an oil change around 6:30PM and was out a little before 7. JP was down to earth and didn’t seem aggressive for a sale like I was expecting from any mechanic shop. Much respect.
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November 2023 by Desirae Aranda
They are always amazing when I have an issue with my car or when i go in for an oil change! They are so nice! Ive been having issues with my battery that i bought from pep boys (pep trys to charge me more even tho i have a warranty and say i need things done to my car that i dont actually need) Tuffy looked at everything and made sure my car was taken care of the RIGHT way. I will only go to them for now on!
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October 2023 by Steven S.
Had a 1pm appointment for oil change....running an hour behind...I left. No value for my time. Eric at front desk very rude...I just don't understand
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October 2023 by Mildred Rodríguez
They are great, I went in two weeks ago to get all 4 tires new and they did that it took a while but they got it done. A week later my car started to make a scratching sound whek breaking so I took it back in today and they told me my passanger back pad was out and told me the price to fix it and got it done in less than a hour! They were so great and communicated everything very well I really recommend going with them !
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September 2023 by Dawne Ragmar
This place is great!!!I only sat in the waiting room for minutes before these guys pulled my vehicle into the bay. The guy at the front desk was very knowledgeable. He helped us decide on getting an alignment. We were able to get an alignment and oil change without an appointment! I actually called 9 local Automotive places and none of them would even discuss my vehicle without us making an appointment. At Tuffy, that was not the case. I called and they said "Come in and we will take care of you. This was very close to the end of the business day, also. I work FEMA servicing disaster victims. We get calls at the drop at a dime and don't always have time to schedule car or truck maintenance. Tuffy is my new Automotive service partners! Thank you Tuffy for a job well done!
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September 2023 by Hannah Jones
By far the worst place I’ve gone so far, I’ll give it to them, some things weren’t their fault and I will have to say it’s mostly the mechanics. I was towed there for a flat tire on the side of the road. The manager was amazing and helpful, told me It would take 45 minutes and he’d call me when they were finished. As soon as I walked out I was catcalled by one of his mechanics. Got called back about 30 minutes later and the mechanic said he didn’t have the part to change my tire and the only thing he could do was cut my hub which would cost $800 and leave damage to my car. As soon as I told him I wasn’t paying and to put the car back on the tow truck they magically found the part and fixed my tire for $200. They also lost my keys for about 10 minutes. In total, the tire was fixed but I will not be going back there. If you are a young girl please make sure you have someone with you or a weapon to carry.
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September 2023 by Clayton Nichols II
Bernardo was very helpful checking the battery and battery terminal! Even went as far as checking air pressure in my daughters car! I only came for the battery! Would definitely use their services again!
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September 2023 by christy benincase
Trever and Bernardo were the sweetest guys ever!! My SRX was making a horrible sound and all I asked for was a free break check and they told me everything knowing that there was no money involved and talked to me about my car for over 30min. This is the Haines city one. These guys are young but acted so respectful and so nice. I will now take my service there over Cadillac. Thanks guys!! Super great service!!!
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August 2023 by Tracey Brown
New to Florida and wasn't sure about auto services in the area. Thanks to this this place I am now certain that this is where our cars will be serviced. Eric is an excellent manager and he is very knowledgeable in auto services. We had no air-conditioning in our Honda repaired in time to leave Town and the level of customer respect we received was unmatched. Also cost is way below what others would charge. We are very happy with Tuffys Auto services.