September 2023 by Ainos Ofal
My experience with UHAUL has been horrible I wouldn't recommend this company to my worst enemy, I rented a truck and trailer, to get the truck and trailer I had to go to Haines City, Fl and they only had the truck and then told me to go find the trailer in Lake Alfred Florida and then they didn't have it there either so then I had to go back and then they told me to go to back to lake Alfred and they made us wait until the person arrived to we could get the trailer but we couldn't because the person never arrived and then I went back to Haines for them to tell us to go to winter Haven Florida, but they didn't want to give us the trailer and then we had to call the person at Haines once again, and then they sent us to Lake Land where they finally gave us the trailer and then they told us they were going to give a gift for the bad time they gave us, then after a while we gave the trailer back in Orange City where we AGREED to deliver the trailer then when I checked my bank account I realized that they gave me 100 dollars but charged me 104.37 dollars after I called to refund the money they wrongly charged me(the 104 dollars) they gave me a refund number and then when I called again asking for my "refunded" money they told me that I need to speak with another manager. again I don't recommend this company to ANYONE. I will never rent anything from this company again.
