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January 2023 by Marion S.
City National Bank was where my very elderly Mother banked for decades. All the staff knew her. She died at age 102. In the final years, she was severely demented and physically unable to go anywhere except in a wheelchair pushed by her home health aides. Her account activity changed radically in the last 2 years of her life. Suddenly, hundreds of thousands of dollars were being deposited from an outside brokerage account into her checking and almost immediately withdrawn. A multitude of checks were written to cash in a totally different handwriting and cashed by her health aides. The bank did nothing even when the aides rolled up my Mother's wheelchair to the tellers that knew my mother for years. Banks have a duty of care to protect against elder financial abuse when certain red flags are evident. Red flags include not only seeing a demented, incapacitated adult but also seeing a handwriting that was not even similar to years of signatures on file. Other red flags include obvious changes in the amounts of money withdrawn and a different pattern of checking activity.Immediately upon her death we discovered the abuse had taken place and we informed the bank. They wrote a scathing letter denying any responsibility for their failure to monitor the account and then to develop a suspicious activity report as required by banking regulations. Upon writing up the suspicious activity report they then were required to put a hold on the account for 30 days while reporting it to the state protective services unit. They did none of that. They have refused to accept responsibility for their negligence and complete lack of oversight. We are now bearing financial losses due to their negligence and refusal to compensate us. This has taken a tremendous emotional toll on us.
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March 2022 by Nad Mit
First of all, there’s a moldy smell as soon as you walk in… I wonder if no one else noticed. My allergies came through without mercy.Second, I was the only one in the line, so I imagine this branch isn’t that busy, which is good… I had to wait until teller finish talking (or giving instructions) to a coworker before I was called - no biggie. Less than 2 min wait.Please handle the moldy smell. If this branch ever gets busy, I’m not sure anyone can wait with such terrible smell. Also, don’t employees mind? ?
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March 2021 by Beverly Carawan
Personalized customer service without long lines. Like an old fashioned bank but with all of the technology & programs you need
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March 2021 by Bill Nine
If I can put 0 stars I would ?worst service
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December 2020 by Jorge Castellano
Not open on time. I called at 8:33am and phone system still saying that they are close.
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July 2018 by Hemel Llinas
Does not open on time. Very slow service once inside.
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December 2017 by Jim Dauria
Woman at the Banking center #700 drive through had a terrible attitude, was extremely slow (15 minutes) and seemed annoyed we were depositing at the drive through.
