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October 2023 by Carl Frost
If you enjoy being on hold for hours this is your first choice!
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September 2023 by Elizabeth Pecoraro
My team has been facing significant challenges with this branch. Despite being unable to access our account for over a week, our numerous attempts to contact the bank for assistance have been futile. Calls go unanswered or result in being placed on hold for excessively long periods, sometimes exceeding four hours. Regrettably, this has been our experience on multiple occasions, and no one from the bank has responded to our numerous voicemails or addressed our concerns.Our inability to access our account since the platform changeover on Sept 8th is severely impacting our business operations. It is deeply concerning that an institution entrusted with our finances demonstrates such a lack of customer service and responsiveness in a situation of this magnitude.
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September 2023 by Genevieve Rousseau
We've hit some major roadblocks with this branch. Even after a week of not being able to get into our account, reaching out to the bank has been a dead end. Either our calls get ignored or we're stuck on hold for an eternity, sometimes even past the four-hour mark.Since the platform switched up on September 8th, we've been in a tight spot operationally. It's super alarming that a financial institution we rely on is dropping the ball this hard on customer service, especially when the stakes are this high. They sent instructions on September 4th and sadly they did not work, leaving us in this worrying situation.If your team is reading this review, please call me back. I sent an email to Assia Hamidat & Chantal Mangura about this urgent situation. Thanks.- Genevieve Rousseau
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September 2023 by Brenda Gregoire
Worst phone service, worst schedule, worst customer service. Don’t waist your time, go somewhere else
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May 2023 by Kim Picher
This place is awesome.
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March 2023 by Brenda Vanessa
I have been a meme er at this bank for over 10 years, This has to be the bank with the worst service, operating hours are next to none, you will be put on hold till you phone battery runs out, if you leave a message, expect a call back two days later if any. You will have to call about 5 times to even get a line, either line will cut after you’ve waited 5 minutes or if someone does answer the phone, chances are they will cut your line after they say hello. As a Canadian wishing to have a bank account in the states, I don’t have many choices for banking, but this is definitely not a good choice otherwise.
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September 2022 by Alexander Robinsky
I am a business client of Desjardins in Quebec, and I wanted to open an account in US as I am expending my business to Florida. After 2 weeks of waiting, they refused to open an account without explanation. The only explanation they gave me is that the management refused my application, and they don’t have to provide any explanation. AVOID DESJARDINS USE BMO!!!
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July 2022 by Johanne Rodrigue
(Translated by Google) Since October 2021 trying to speak to a mortgage representative. Even my advisor at Desjardins in Quebec cannot get the information. Now that I am selling my seaside condo, it is not reassuring to transfer the amount of the sale there pending my next purchase. Really disappointed(Original)Depuis octobre 2021 tente de parler à un représentant pour hypothèque. Même mon conseiller chez Desjardins au Québec ne réussit pas à obtenir l’information. Maintenant que je vends mon condo de bord de mer, Il n’est pas rassurant d’y transférer le montant de la vente en attente de mon prochain achat. Vraiment déçu
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October 2021 by Juliana Serra
TERRIBLE Staff and Customer Service! Zero professionalism, treats the client as they are making a favor! AVOID Dejardins
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August 2021 by Richard Pepin
(Translated by Google) The site is doing less well than in Quebec BUT THE PERSONAL IS REALLY EXTRA GOOD and surpasses everything I have seen to this day even after 42 years in business(Original)Le site fait moins bien qu'au Québec MAIS LE PERSONELLE EST VRAIMENT EXTRA BIEN et surpasse tout ce que j'ai vue a ce jour même après 42 ans en affaire
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December 2020 by Louis Rheaume
(Translated by Google) Good service in French in the United States. I recommend to Quebecers.(Original)Bon service en français au Etats Unis. Je recommande aux québécois.
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August 2019 by Sudbert
(Translated by Google) The bank of Francophones in FloridaDesjardins Bank has few branches in Florida. But this is of little importance because the Bank has an agreement with the PRESTO windows of Publix: you can withdraw the money you want at no cost! And as PUBLIX is the largest supermarket chain in Florida and other states in North Florida, doing business with Desjardins Bank is very convenient.The staff at the Head Office in Hallandale is very kind and helpful. The explanations are clear and we know how to advise the snowbirds. I must say that the staff at the Pompano branch would have the kindness to learn from Hallandale's.Even though I spend my winters on the West Coast of Florida, deposits are made electronically. I have a USD cash account in Quebec and I make direct transfers to Desjardins Bank without any difficulty (because the explanations given by the people of Hallandale on the process to follow are crystal clear).On the other hand, to see the expansion of TD Bank in Florida, one wonders why Desjardins is so shy to make a significant expansion. Why not buy Florida Community Bank?(Original)La banque des Francophones en FlorideDesjardins Bank a peu de succursales en Floride. Mais, ceci a peu d'importance car la Banque a une entente avec les guichets PRESTO de Publix : on peut y retirer l'argent que l'on veut sans frais! Et comme PUBLIX est la plus importante chaîne de supermarchés de la Floride et d'autres états au nord de la Floride, faire affaire avec Desjardins Bank est very convenient.Le personnel du Head Office à Hallandale est très gentil et aidant. Les explications sont claires et on sait conseiller les snowbirds. Je dois dire que le personnel de la succursale de Pompano aurait de l'affabilité à apprendre de celui d'Hallandale. Même si je passe mes hivers sur la Côte Ouest de la Floride, les dépôts se font par voie électronique. J'ai un compte en argent USD au Québec et je fais des transferts directs à Desjardins Bank sans aucune difficulté (car les explications données par les gens d'Hallandale sur le processus à suivre sont d'une clarté cristalline). Par contre, à voir l'expansion que prend la Banque TD en Floride, on se demande la raison pour laquelle Desjardins reste si timide fasse à une expansion d'importance. Pourquoi ne pas acheter Florida Community Bank ?
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July 2019 by Vania Zavala
Solo quiero saber si este banco hace préstamos por medio de internet porque me están ofreciendo un préstamo me dieron esta direccií³n su nombre es #Financiero Mundo es de préstamos y me están pidiendo un pago inicial de 198 solo para llenar papeles y después depositan la cantidad segíºn del préstamo y con tasas de interés bajo quiero saber si es verdad si es legal o no o solo es un fraude por medio de wathsapp me está dando toda la informacií³n
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May 2019 by Claude
La banque des Francophones en Floride
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May 2019 by Norbert Morin
(Translated by Google) The bank of Francophones in Florida
