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March 2024 by Mohamed Yousif
Some people are meant to be business owners , and Juan is definitely one of those people. I called around a dozen different custom apparel places before I stumbled upon Juan and I wish I had found him sooner. We placed an order for 35 shirts and needed them done in less than 48 hours and he delivered. We then placed an order for another 130 shirts immediately after and they were able to turn those around for us in 3 business days! Everyone else quoted me 7-10. From his enthusiasm over the phone, to the execution and responsiveness, to his quality of work! I plan to do much more business with the Imperial team!EDIT: ORDERED ANOTHER 28 shirts from Juan for a kickball tournament and he did his thing again. Although our team lost we definitely had the best jerseys out there!
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March 2024 by Tobias Abdala
I been shopping with them for a year now and they offer a 10 out of 10 customer service. Sometimes they do things for me in less than 24 hours and with a smile on their face and that's what I appreciate the most. super recommended. thanks Juan and all the legends working there!!
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February 2024 by Rachel Allen
Started out as great service and I was clearly fooled. Juan went through my entire design with me and made suggestions on what would work best and said he was thrilled to help with my project as it was honoring a family member who recently passed serving our country. After going over details on the phone he told me he would have the mock-ups to me by the end of the day or the next morning.I’ll spare you the number or times he pushed back the date that the mock-ups would be ready (more than 3), and it has now been almost 2 weeks since we initially spoke and the mock-ups are not done. I called last Friday, since he will not answer my email or text, and he told me he had the design team right there and he would call me as soon as they got off the phone and he could speak to them. He never returned my call. I called today and left a voicemail- no call back. At this point I’ve moved on to other companies to help me, but I felt nobody else deserves to be fooled by the great reviews this company has so far.
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February 2024 by Noelle Blazquez
Spoke with them for the first time and off the first phone call everything was great . The communication and quick response . Had my custom shirt made 2-3 days right after my phone call . Great people to work with .
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February 2024 by juan jose
Custom soccer jerseys came out incredible!Amazing work
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January 2024 by Anaeve Pain
Best in the Business in South Florida.If you want professionalism and quality and adaptability , don’t look further .
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December 2023 by Lina Palacios
I’ve had Imperial Custom Apparel print & embroider multiple projects and they always come out perfect. They are honest and fast at what they do. Great quality work all around.
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December 2023 by michelle pulgarin
Edited for Newest Feedback From the Company:After speaking with the owner and he expressed he was still interested in our business, we gave him another chance. Since we wrote him, we have not heard back from him. He never mentioned this $200 charge in writing or in person. He has never called or messaged, explaining there was an issue with my files. One time, in the first few days, he said there was an issue and I fixed the issue. After that, I never heard back from the company. I messaged daily and never received a correspondence back. Correct we did not have an appointment. I emailed the company and asked that my items be allowed to be picked up because no one was responding and again no one responded so we came to the facility to pick up our belongings. When my employee showed up Juan said there was a communication barrier which was also false as my employees first language is Spanish and spoke Spanish to the staff. All I have received from this company was empty promises and zero communication. Wholeheartedly I had high hopes for Juan and thought he would make it right after I gave him a second chance but he again showed zero regard. Very Very disappointing experience with this company and the way they treat customers.I don't write reviews but this company was a total disappointment. The owner was doing samples for baby clothes I have and never responded to me with updates. I sent emails and texts and he said he was back in the country and working on it. After over two weeks, I had an employee pick up the items and nothing was done. Juan the owner refused to speak to her. Juan has zero regard for other businesses or people trying to give him business. Very unprofessional.
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December 2023 by barbie wagner
Great experience!!Worked with me every step of the way I am very picky and they took care of me to the last detail . Hands down to Roxanne !! She is an excellent employee give her a raise ?I recommend this company to anyone looking for logos anything custom.. Great quality job!
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October 2023 by Jessie San Martin
Juan & his team are AMAZING! Used Imperial Customs for robes for my daughters party in March & was so satisfied with the outcome & turn around time that I HAD to use for my other daughter. This time I got bags made & once again EXTREMELY IMPRESSED with this team. The communication & attention to detail is one of their best attributes. Juan, I thank you again from the bottom of my heart for bringing my vision to life. God Bless you all. Will DEFINIETLY recommend to everyone who needs custom apparel!
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October 2023 by Claudia Caicedo
Beat customer service in the industry and the quickest turn around. Needed shirts for my law firm and they got them ready within 4 days. No other business in south Florida is as efficient and provides the best quality.
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August 2023 by Jeny Munoz
One of a kind service, Juan the owner and his staff made the design digitizing and embroidery of the logo that I needed ASAP, it was a pleasure working with them. I will definitely work with you again. Thank you so much.
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August 2023 by Jordan Bruni
I’d say a majority of these embroidery companies in south Florida lack communication or responding back in terms of doing business. Imperial custom apparel respond within seconds and they’re extremely professional. They did an outstanding job on my companies polo shirts. The symbol is exactly what I wanted- the pricing was also very competitive. This will be my choice moving forward as I will have tons more to produce.
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August 2023 by Misty R
Thank you to the team at Imperial Custom Apparel. We arrive with a last minute request and we were accommodated right away. Juan and the staff were extremely helpful and professional. I will definitely be back:)
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July 2023 by Miguel Angel Martinez
I called Imperial Custom Apparel on Wednesday to make some custom shirts for our Step Father’s funeral. Not only did they come out amazing, they finished them by Thursday and even allowed us to stop by even after they closed to ensure we had them before the funeral. They are amazing and I am grateful!
