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September 2023 by Alissa W.
Iris deserve to be corporate employee of the year she has been the most helpful person resolving an issue I had regarding my order for weeks now. Thank you for being an amazing person and so helpful!
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August 2023 by Remi T.
Beautiful decor. Excellent quality and reasonable price points. Nice staff at this location as well.
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August 2023 by MomFirst
Beautiful decor. Excellent quality and reasonable price points. Nice staff at this location as well.
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August 2023 by Vicente Albuerne
Our next family adventure take us to Pottery Barn located inside the Village golfstream Park with a category of 4.1 and more than 118 reviews, one of my wife favorite store to buy decoration and furniture.With incredible design and every part of your home and the price is very acceptable because the quality is the best in the country this brand is the best option to buy is you remodeling your house and the most important the attention to the costumer is also the best, they treat you with kindness and professionalism.Thanks to the team of Pottery Barn.
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August 2023 by diane valencia
Great quality furniture but the delivery process is terrible. The delivery dates are always wrong, so tack on 2-6 weeks on top of the estimated date (so over 1 month for delivery) And never order all pieces together because they will only deliver the full order no matter what.
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August 2023 by Love Dogs
Beautiful decor. Excellent quality and reasonable price points. Nice staff at this location as well.
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August 2023 by Master Vicente A.
Our next family adventure take us to Pottery Barn located inside the Village golfstream Park with a category of 4.1 and more than 118 reviews, one of my wife favorite store to buy decoration and furniture.With incredible design and every part of your home and the price is very acceptable because the quality is the best in the country this brand is the best option to buy is you remodeling your house and the most important the attention to the costumer is also the best, they treat you with kindness and professionalism.Thanks to the team of Pottery Barn.
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August 2023 by Rinnelle R.
I purchased thousands of $ in furniture, I love this place and the fabrics, style comfort, colors just the coziness of everything. purchase a bed+ furniture , living room set w/ two side chairs + rug and dining set . In 4/2023we are in 8/2023. The first delivery was 1 chair (damage) the second del Guys were great not their fault. table Damage/sofa dirty and missing rug missing one dining chair. THIS IS A TOTAL NIGHTMARE!! I CANNOT SAY WHEN I WILL GET ALL MY FURNITURE IN MY HOME. WE LOVE OUR FURNITURE. THEY NEED TO GET THEIR TIMELINE FOR DELIVERY TOGETHER AND HANDLE THE FURNITURE WITH MUCH BETTER CARE.
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July 2023 by Sweet Nook
They have become my favorite furniture and decor store in the past year for their very high quality and contemporary designs. I have purchased a wood bed, two bedding sets, a mirror, and various artwork and am very happy with everything. I love walking around the store. Lately they’re showing a lot of modern tropical Seagrass and jute material items, which I love. It’s not your grannie’s tropical decor. It’s very fresh and contemporary.
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June 2023 by Lauren F.
I purchased an ottoman a few years back, and I am trying to purchase the replacement shocks for the Ottoman. However online they are only giving me the option to pay $100 in shipping when the items themselves are 2 inches in diameter and maybe 8 inches long. Customer service can't do anything for me and the store can't. horrible experience
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April 2023 by Barbara Kurzman
I purchased 2 Belgian Linen Pillows. Sent one to the cleaners per the product instructions. If came back several shades lighter. Pottery Barn refused to replace or exchange or issue a refund for a product that is clearly defective. A store that does not stand behind their product is not to be trusted.
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March 2023 by Alejandra M.
Nice things quality ok but it is a nightmare to deal with them if you have to order the product( that is most of the time). You can find products with the same quality in other places and no need to deal with them
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March 2023 by Janet Salvador
By far the worst! Stay Away.. I know there are alot of haters in the world, but I do not consider myself one. I loved Potterybarn years ago hence the reason why I purchased a large sum of furniture with them, but this new experience has been terrible. Purchased in October have been receiving piece by piece either out of stock items, delivered wrong items canceled appointments etc. Employees have no idea what to say or what's going on . Their customer service, concierge & delivery department don't communicate with each other. It's a joke! I should have purchased from Crate & Barrel!! Save yourself a headache go some where else....
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February 2023 by Jonathon F.
We continue to experience disappointment after disappointment from Pottery Barn. Today was the THIRD TIME they were supposed to deliver our order and they cancelled the day-of AGAIN! I've spoken to everybody at the store, and at their delivery hub, and even reached our to their District Manager, Mark Jones, who ignored my request to have a discussion with him.From top to bottom, the service has been horrific.
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February 2023 by Jonathon Fitzgerald
Our experience with Pottery Barn was a nightmare. We ordered $9000+ worth of furniture. They constantly delivered wrong items and items that we previously canceled. They overcharged our Pottery Barn credit card too on many occasions.My wife and I probably wasted 10-15 hours on the phone with customer service and with associates/managers at the store to get issues resolved. I highly recommend avoiding this store and probably Pottery Barn in general since they use the same inept company to a schedule deliveries and make deliveries.
