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February 2024 by N
Truly one of the worst customer service experiences I’ve ever had. I came in to return a couple items that were gifted to me. I waited almost 15 minutes to be helped by a manager after being told by an associate that I “need to have patience” while I wait. Manager overheard all of this without turning their back to acknowledge me. Finally, someone else came up to address my items without a hello or how can I help you. They finally told me my items weren’t eligible for return anymore and I asked if they could at least give me merchandise credit (this is always the case at other stores when return window is over or you don’t have a receipt). I was met with an apathetic no and no effort in trying to provide me a different resolution. I was a retail manager for many years and you do everything you can to have the customer leave happy. Don’t waste your precious time coming to this store.
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January 2024 by Carmen J
They ask for your phone number during check out and have record of what you purchase. Went to return spices since they had mold in them a few weeks later and they said they can’t return them or give me a store credit without a receipt. They have a copy of the receipt in their system but told me they don’t have access to it. Bunch of thieves with mostly overpriced knick-knacks.
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December 2023 by madison bambino
Waited 20 minutes for an uninformed worker to finally help me. She knew nothing about the knives I was asking about and was incredibly slow and lacked common sense. She took 15 minutes to find the knife I was asking for, confusing a miyabi and a green pan several times… she concluded finally that they didn’t have my 7in chefs knife in stock and offered a 9in bread knife or a paring knife instead, calling them “this big one” and “this little one”. Incredibly annoyed and will never visit this store again. There are plenty of people seeking work who are much more competent.
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December 2023 by GQ Traveler
The manager of this store is a disgrace. Unfriendly, unprofessional and not willing to help customers. Some of the staff she has working at the store are better suited working for a Burger King drive through in the ghetto. Corporate better come here to clean house and reset this store with good professionals that understand and care about providing customer service. For the amount of money charged at this store, you would expect nothing but A+ service!
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October 2023 by Marian Mirsky
One of a few beautiful stores left in Aventura.The store has the best products and provides fun classes. Staff is knowledgeable on products and so helpful. This store makes all holiday seasons just beautiful. Hope they never go away.
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October 2023 by VKent TV
Horrible customer service! Never again!!!
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August 2023 by Vicente Albuerne
Our next family adventure take us to William Sonoma located inside Village Gulfstream Park in Hallendale County and with a category of 4.3 and more than 123 reviews, this store specializes in quality kitchen utensils for everything you need.History of this brand in 1947 Chuck Williams arrived in Sonoma, CA with the idea of building homes first as a contractor, later as the owner of a hardware shop and finally as the founder of the first Williams-Sonoma store for kitchen incredible.But this brand have store around us and sometimes they offer inside the store how you cook different king of plate.Evertime we visited the store is an incredible experience.
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July 2023 by Douglas W. Bush, M.A. (Doug)
Angie, the Store Manager, is amazing! Yesterday (Sunday morning), I arrived at the Store shortly after 10:00am. Not knowing what time the Store opened, Angie came to the door and said that they would be opening at 11. When I told her we’d come back, she asked if we were there to pick up or place an order. I told her I just wanted to place a quick order, and she graciously allowed us to come in. Angie went above and beyond placing my order. She also saved me a large sum of money on shipping as well. Angie was very professional, personable and thorough. I especially appreciated her customer focus. When retail brick and mortar stores are closing more frequently, Angie knows what it means to serve customers with such a pleasant personality and personal touch. I am grateful for her initiative when most retail managers would never even approach the door before opening hours. Thanks again for all of your help Angie. You’re the BEST!
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January 2023 by Cynthia Strickland
One of my favorite shops. Perfection.
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January 2023 by Ali Tabassi
Very clean shop with variety of items and extremely friendly staff
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January 2023 by Catherine S.
I cannot with his place. I regret doing my registry here BIG TIME. Please save your time and money and go to Bloomingdales, they have the best stuff there and you get the best help. Every single time I go to this place it's such a pain, the people there will do everything to make your visit complicated. The stuff they have is pretty good, but gosh the people that work at this location in Silks Run in Gulf stream is absolutely terrible, the manager Sarah is the absolute worst. Never willing to help, always making it complicated and hard. This time I promised it's the last time I return. Save your time.
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November 2022 by Joe Giosa
If you can afford it. It's great
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October 2022 by a Random Person
Super nice and lots of new product. This store is always friendly
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June 2022 by Marcos Pena
We could take one of every item. Great place to deck out your kitchen.
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April 2022 by Albert Penalva Oyuela
Really good attention, and nice selection of kitchen items.
