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October 2023 by William Messervy
Was seen on time and my service was done quickly
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September 2023 by Bob M.
Have had both my cmax energy and my ford maverick in for service, work done competently and on time, did not attempt to do more work than what was necessary
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September 2023 by Ann G
Dropped my Ford off there, didn't have the computer working, no phone call to let me know. Then says didn't have extended warranty. They didn't even look at my truck. Service tech was unprofessional and made a comment that I had truck lifted with bigger tires. I have the truck leveled. No bigger tires. I lost time from work when I should have and will not be coming back. Will not be buying another Ford.
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August 2023 by Jonathan Watson
If you need repairs to a vehicle done, do not go to Havana Ford. Do not allow any of your family members go to Havana Ford. My father had a door ajar light malfunction on his 2018 F250. He took his truck to Havana Ford to fix the issue. I have the exact same truck and the same issue at one point. I purchased (from a different Ford dealership) the replacement sensor which was $30 before shipping and handling for my truck and replaced it in a little over 20 minutes time. It was a very easy fix. I unfortunately do not live close to my father, so I was not able to fix his truck for him. My father is a senior citizen and not very mechanically inclined like myself so he chose to take it into Havana Ford. These people noticed my father's age and lack of mechanical skill and chose to rip him off. They charged him over $500 for an assembly that was not needed for the repair and for 3 hours of labor. I contacted a friend of mine that currently works at another Ford dealership and was completely stunned when I told him this situation. In his words, "The repair is always charged for 1 hour. It takes 20 minutes for a good mechanic and 40 minutes for a bad mechanic to finish the job. The time is rounded up to the next full hour." The unprofessionalism of Havana Ford to take advantage of my father is truly atrocious. Heed my warning people of Havana/Tallahassee and the surrounding area, do not give your business to this service department.
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July 2023 by Jonathan W.
If you need repairs to a vehicle done, do not go to Havana Ford. Do not allow any of your family members go to Havana Ford. My father had a door ajar light malfunction on his 2018 F250. He took his truck to Havana Ford to fix the issue. I have the exact same truck and the same issue at one point. I purchased (from a different Ford dealership) the replacement sensor which was $30 before shipping and handling for my truck and replaced it in a little over 20 minutes time. It was a very easy fix. I unfortunately do not live close to my father, so I was not able to fix his truck for him. My father is a senior citizen and not very mechanically inclined like myself so he chose to take it into Havana Ford. These people noticed my father's age and lack of mechanical skill and chose to rip him off. They charged him over $500 for an assembly that was not needed for the repair and for 3 hours of labor. I contacted a friend of mine that currently works at another Ford dealership and was completely stunned when I told him this situation. In his words, "The repair is always charged for 1 hour. It takes 20 minutes for a good mechanic and 40 minutes for a bad mechanic to finish the job. The time is rounded up to the next full hour." The unprofessionalism of Havana Ford to take advantage of my father is truly atrocious. Heed my warning people of Havana/Tallahassee and the surrounding area, do not give your business to this service department.
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December 2022 by T Murray
Great local Dealership .. always have a great experience working with Sean and other staff members
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December 2022 by Michael Newell
Got my pcm engine shudder fixed in less than 20 minutes. Thank you. Great place. Nice lounge.
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December 2022 by Amer Lopez
These people are disrespectful and doesn’t now how to do their jobs Makayla and Alec are really rude and don’t give a good information about what happen with you’re car, my car was there for 5 months and still not working
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December 2022 by Norman G.
Brought my truck in for service. It was fixed sooner than expected and for the price quoted. The whole experience was professional and I can't say enough good things about this dealership.
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November 2022 by Alli Brown
EXTREMELY RUDE. Service rep used fowl language with me, hung up multiple times and admitted that he was being rude.
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August 2022 by Bert Green
Buying a vehicle here was the easiest, friendliest experience I have ever had at a dealership. No BS addons (nitrogen in tires, key loss insurance, etc), a small dealer fee, and they honored the trade in estimate I got beforehand. Well worth driving out from Tallahassee for, I can't recommend them enough.
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July 2022 by Jessica Maxwell
Everyone up there is great helpful knowledgeable and all around very friendly.
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June 2022 by Austin Clark
My family has done business for years with this company from personal to business vehicles. But now the service department has became very unreliable and it hasn’t just happen once it’s been multiple times. Let’s just say when you drop your vehicle off for service you will be waiting awhile back to hear that it is ready to pick up.
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June 2022 by Ravion Richardson
These people are so unprofessional and so rude. Do not let them touch your vehicle! They are a bunch of liars! If I could give a negative 10 I would. I should have taken it is a warning when I read the negative reviews. Lesson learned
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April 2022 by Wayne Andrews
Frank West in the service department was so helpful and informative about some warranty work our vehicle needed. He was attentive to our situation and helped get us through the process as quickly as he could. I would recommend Frank at Havana Ford where you don’t feel like a number!
