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February 2024 by Rob K.
AAA Picked up my car for a tow and the driver was inexperienced and didn't hook my car properly and never closed my hood resulting in total loss of my car. Now they won't respond to me at all they are a mess. Do not use them ever.
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February 2024 by Ricky L.
I have been an AAA customer for 37 years. I'm a retired senior in my mid 70s and have been a loyal customer with AAA. On February 14, 2024 I received a vague one paragraph email stating that my home insurance will not be renewed once it expires in May of 2024 because my roof was not being maintained. I went to speak with my AAA agent and I asked "what are my options?", I offered to redo my roof or even pay for a roof inspection, but the agent stated that AAA is not looking for solutions because AAA is simply not going to renew my coverage. Confused, I left my agent's office and called AAA and spoke to 3 different staff members. I respectfully asked AAA to explain to me why this is happening? AAA staff member Anita Burton from the service dept spoke to me. Anita offered different excuses such as "well, roofing jobs take a long time, you can't get it done by May". I countered "I own a construction company and I have been a contractor for over 40 years. Roofing jobs literally take one business day. It's February right now and my renewal date is in May. I can definitely fix my roof in 3 months. If my roof is not being maintained and is a current liability, you still are covering me until May, what difference does it make as I will fix the roof by the next renewal date?" Anita was quiet, stuttered often, and it was very evident that she was in a difficult position because she had the task of trying to sugar-coat this dishonest situation. Cornered and out of excuses, she finally disclosed that "this is AAA's new direction that we are headed toward, that letter is just notifying you that we are not renewing your home insurance. Anything else I can help you with?". I asked to speak to a manager and she transferred to public relations (I'm assuming I was transferred to public relations because this is happening often). The public relations agent looked up my membership and she noted that I have been a long-time customer and she will email corporate to see if "there is something they can do". It is very sad that I have been a loyal customer with AAA under their umbrella insurance for 37 years and they couldn't even give me the decency to be honest. As mentioned on different news outlets, most insurance companies are down-sizing especially in CA due to liability costs. I would've appreciated the honest truth rather than beating around the bush with excuses. After I did some research, it appears this is a tactic that is happening to many people (insurance companies using aerial footage to find violations, and not offering options to remedy except terminate renewal contracts--basically find any excuse to terminate your insurance). For the last 37 years, whether the economy was good or bad, I stuck with AAA as a customer. I continued to pay my premiums during the dot.com bubble bust, 2008 recession, and COVID-19 pandemic, but obviously AAA won't flinch to cast you out like garbage. Shop elsewhere.
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October 2023 by Amanda M.
This review is for international drivers permit only. I've never gotten an IDP before, but my mom told me that AAA was the place to go get one. I checked their website online, and verify the address, and saw the application online. I printed the application and of course I forgot to bring it with me. When I entered AAA, I was greeted immediately. The young man behind the desk gave me an application to fill out for the IDP, and no one else was waiting. As soon as I completed the form, he guided me to the photo area. You can bring your own photos for the application, they must be professional, passport style, or you could just have them done on site. I opted to have them done on site, which is only $12. The application for the IDP is $20, so I would say it was a great deal since it's one stop shopping. I waited approximately two minutes while he entered my information, photos, and charged my credit card. And then I was out the door with my IDP in hand. I was so surprised at how streamlined and simple the process wise. I would recommend this location for an international drivers permit to everyone. However, if you are not near this location, you can visit their website to find the closest location to you. Just be aware that not all locations do passport photos on site . You also have the option to get your own photos, print the application, and mail it in. I do not know what the turnaround time is for that overall, simple, easy process, and very happy customer.
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August 2023 by Clarissa K.
Heathrow Florida is a the Corporate Headquarters for AAA so I am Yelping on their page to let them know how pleased I am with their services. Our relationship dates back to when I was a kid back in NJ and my parents were members. So obviously when I got my first car I got a membership too. Years ago they would plan out your trips with maps and a trip tic which the co driver would follow along from the passenger seat and tell the driver the best route to go. Obviously that has been replaced by the navigation systems that are integrated into most cars today. However they still have road side assistance which we used in a trip to SC this past May. We were in the middle of no where. Anyways who knew if you don't have premium membership than you have to pay for the gas they bring you. I was so grateful I would gladly pay regardless. Anyways over the years other companies tried to match their service but never do. I even have a new Mercedes and I called AAA instead as I know what to expect. So the real reason for this review AAA just saved me $2,400 on phone service annually as I switched from AT & T to TMobile it was a special program I got in the mail from them. So thank you for always being there when we need you and especially to save us money. Crazy I know I sound like an ad but it is true. Also saves with hotel rates as well.
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July 2023 by Craig B.
I would not recommend this company if it was the last one on earth, towing cars from the middle of absolute fucking anywhere. Your customer service in handling both my roadside problem and customer complaint were atrocious. I will never utilize your services again. I will ensure that my friends or family will drop your inadequate services. I am a service-connected veteran, and we pretty much stick together, so I will let them know as well.
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July 2023 by Brad K.
OK, here is the latest update. It has now been over 30 hours since the call was first put in to get a tow for my car.Because it is a lengthy tow, over 70 miles, it seems that there are no tow truck drivers willing to take the job.AAA refuses to do anything about this. Let me repeat, 30 hours ago this request was put in.Each time everyone on the phone is very nice and polite and very apologetic, but nothing gets done... Nothing.So my car continues to sit there and AAA, even with the gold membership, refuses to do anything about it. AAA has left me stranded and they don't seem to care one bit.Yes, they sure know how to be polite on the phone, but it seems that that is all they are able to do.Can someone please share with me a plausible excuse on why I should take 30 or more hours.Oh and by the way, that's how long I've been waiting. There are still no drivers assigned to take this. It appears very likely that it will carryover until tomorrow, or even Monday.AAA has been a complete an absolute disaster with this incident.And there's no one to call except the same people who tells us that dispatch is working on it.Dispatch is working on it? For 30 hours?What could they possibly be doing for 30 or more hours?
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June 2023 by Angela B.
I am a single mom, I have had AAA for many years. I can't always renew my membership as it expires for lack of money. This year I had a few mailings about renewing with special pricing. I could not renew for lack of money when the mailings were sent to me. When I did have the money to get my membership back, I called and asked if they had any specials and they said no. Right after I called and paid full price for memberships they sent me a letter saying they had aa reinstatement special promotion for me and it was 40.00 less than what I had paid....when I called back they said they could not honor the pricing. I was not happy but said okay. Today I received a bill in the mail for the special price membership....$40.00 less than I paid a few weeks earlier.... I called the customer service membership and was treated less than kind when I asked why this happened, and why could I have not just waited to pay my bill now, instead I had paid the bill with a debit card on the phone when I called to get my membership a few weeks earlier... sooooo they told me they could not honor the special pricing on the membership but they billed me for it...then the customer service lady did not even say good-bye when our conversation ended, they really could care less about us as a customer.....
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June 2023 by Melissa J.
My parents have been with AAA as long as I can remember so I joined when I was an adult. This location is the first brick & mortar I've been in since I was a kid. I had to go to get passport photos (which are free for a certain amount of them & then we'll discounted for anything over that amount). I had virtually no wait and the process was quick. When I got to the passport office they were concerned about a shadow in the pic. It ended up being fine but double check your pics before leaving AAA. The hours are not super convenient and it would be great if they had some saturday options.
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March 2023 by Andrew M.
Huge AAA corporate building but the first floor has an office for all the customer stuff like international driver's license, travel agents etc. Very nice staff and quick service. Thanks!
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January 2023 by Carlos R.
Complaint sent to AAA Corporate on 1/25/2022:On Monday, 02/23/2023, I Waited nearly 3 hours for a gallon of. Gas with a 9 month old in my car car. My first request was around 9:45pm. I ran out of gas in a new car I purchased day before. No engine, no heat, in 20° weather. I called several times for updates (nobody EVER called to check on us), I was originally told 10:30pm the driver would be here and he no-showed. A California Highway Patrol officer stopped to check on me. At about 11:15pm I contact Fox 11 news, they wanted to do a story, film my 9 month old, and contact the driver upon his arrival. Just prior to speaking on the phone with a supervisor at 11:40pm, I was called by the driver stating he JUST got the call for service at 11:35pm!!!!!????? Nearly two hours after I broke downI was still speaking to the supervisor when the tow truck pulled up. While speaking with her, I received a text message at midnight from my hotel stating my room had been canceled because I did not show. I was about 30 minutes from my hotel when I broke down. I told the supervisor who I was speaking to on the phone at the time, "great, my hotel just canceled. My room". She said that she was sorry to here this occurred but there's nothing she could or would do about it. I told her that I thought I had trip interruption insurance that was included with this membership and she said I was pretty much on my own. So now I'm stuck on the side of the highway, over two hours, waiting for 1 gallon of gas, and now I have no room for my family to sleep in when we get to our destination. I have text messages from the hotel canceling my reservation. I also have screen shots of a portion of my conversations with your staff because some were done via phoneI've been a 21 year member of AAA. I am going to cancel my membership and contact an attorney to sue AAA. I'm willing to consider a settlement but it will have to go through my attorney upon my return home on Friday 6/27/2023. This is not the end of this, only the beginning. Your company (and possibly my attorney) will decide the outcome of my complaints. At this point I am willing to settle for $50,000 but that denad for compensation will increase $5,000 daily beginning tomorrow, 06/25/2023. You have not heard the last from ne. A copy if this text message will be mailed to your corporate offices in Phoenix, Arizona.Carlos
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September 2022 by Gina R.
AAA Heathrowzipgate.aaa.comAAA Heathrowzipgate.aaa.comThe red car my crown Victoria Ford 20 years old has been wonderful - we drove it to Pa and back with no incident. Jose had done the front end again, a dozen more things and it was 99 % perfect all those thousands of miles. When we got back he did the remaining 1 % but the car kept stalling out and idle was rough - more stuff clean filters etc etc fuel injectors and etc. Victoria was running ok, only stalled couple times when first started so I was driving it to Weston. on the Palmetto Friday in heavy traffic and it started to stall out again. Huge monster truck and speeding cars all around me, I was stuck several times - the car would not catch - I was sure I was going to get hit and smashed from behind. I kept having to go into park, start the car but when I put it back in drive it stalled out. Finally I got it to move enough to get off the Palmetto at NE 103. Hialeah, and turned into the first drive I could, a parking lot for Wells Fargo . I was actually distressed from the live ordeal of being dead stopped on the Palmetto at rush hour . I called AAA .I got a girl who didn't know her ass from her ass, couldn't find my location , ( I am very clear on that ). route number right in front of me, etc. she kept saying are you in Boca Raton ? then finally she told me that AAA was only towing 10 miles in Florida on account of the hurricane. What ever in hell that is . That she could have a tow to a AAA authorized repair station only but then it was late ant they were all closed. I tried to get her to send a tow truck but she would not - said all the repair stations were closed and she had to have an address to send a tow to me. I told her my cell was low 20 % to please hurry up, she was totally unable to find my location and I am Very clear on the route number as well as where I was, a Wells Fargo parking log on that street first exit at ne 103 St off the Palmetto Expressway rt 826. Miami Florida. first right after exit from Palmetto Expressway. Every tow drive could fine me if he was blind folded. There was no numerical address showing, I am not able to walk ok , I am handicapped. I told the agent this. I know if a tow drive came that he would tow me the full way. These brilliant , not, agents with AAA were horrible , willing to leave me stranded in a parking lot all night with not help. The second agent at least found my location right away but also the 10 mile max thing that AAA put on Florida with the excuse of the hurricane. So there I was stranded in the parking lot of Wells Fargo, my cell down to 20 %, frustrated and angry. I had told both AAA genius girls that my cell was low with no place to charge it and to call me back or hurry up But they were rude , slow and incompetent. I never had such a situation with AAA over all the many years I had to use them as I did yesterday. Dumb agents, slow, not helpful - one of them said I was '' not nice'' even when I Gave my location to her. I answered - Don't you realize ??? I was just in a dangerous traffic situation , my car died on me and you can't tow my car now and you think I should kiss your ass with kindness for being so dumb and incompetent not even being to verify my location when I have given it to you clearly and sever.al times and you don't get it. ? Of course I was upset and angry - what stupid fool put such a 10 mile tow restriction for all of Florida ? We had no flooding no damage in Miami. I was stranded in a parking lot with no place to go. One agent told me to find my own tow company but was she really dumb ? No computer, low battery on my cell phone, no directory and she would not look up any tow company to send to me. I walked somehow across a busy street and managed not to get hit to an office building Care Max ? There were a couple people standing outside on the employees side entrance so I went to them with my dilemma. Lucky they were all Latins so they let me in the building that had an outlet right there at the door also a chair right there to sit on. What a
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August 2022 by David M.
I've been a member of AAA for close to 25 years, but will never ever give this company another single penny after most recent experience last night. I made a call around 7:45pm for service to change a flat tire, took a while to get through and get it going, but was informed someone would be there within an hour and a half. Shortly later, I received a text that service was dispatched to me and that I would receive a text (which didn't come). I called again around 9pm and received an update that service would be there by 9:15pm. They never showed nor did I receive any updates. I called back, took over 25 minutes to speak to someone, who almost immediately put me on hold for 10 more minutes just to tell me she was going to have a different location call me back, which I refused as we have been out in the cold in a not great location near some wilderness for almost 2 hours at this point. After more waiting, they told me they reached the service person and they were finishing up with a person and now had a 10:15pm ETA. I was transferred to a supervisor, who had the absolute worst customer service skills that I've encountered in a very long time, and clearly didn't care about the customer or her job. She kept saying, don't worry, I promise they will be there at 10:15pm. I kept asking what if they don't show up again like the first times I was told they were coming and she said AAA would contact me if anything changed from the ETA. She kept ignoring my questions and not answering my questions to include, why didn't they show up yet when was already twice as long as originally told, why didn't anyone contact me in any way to tell me of the change in time, etc. Well, 25 minutes later and it was 10:15pm, and nope, they didn't show. I waited a bit and still didn't show. I called while waiting and it took 15-20 minutes to speak to someone. She said she called the service provider and they were just finishing up on the service and I was next and they were about to head my way. I confirmed they would be there soon as we had been waiting in the cold with our child for over 2 1/2 hours at this point. She said they would be there soon and she hung up. 5 minutes later, the service company called me and said they were on the way but asked me if I could just change my own tire. I informed them I had no clue how to do that, not sure if had correct tools and I wouldn't pay for AAA nor would I have waited for almost 3 hours in the cold at this point if I knew how to do that. He then informed me he was in Hanover, MD, which is about 1 hour and 15 minutes away from my location! I was furious (not at the driver, but at AAA). I called back to AAA and they transferred me to the same supervisor who clearly hates her job and just lies to customers and ignores their questions to get them off the phone. At this point it was around 11pm, we had been out in the cold with our child stranded in not the best neighborhood and near some wilderness for over 3 hours and had been lied to countless times by AAA employees at this point. The supervisor again clearly made it clear she didn't care. I kept asking why they kept lying to me as now I had to wait another hour after already waiting for 3 hours, making me wait for around 4 hours when I was told around 1 hour to begin with. I have other roadside assistance coverage with my insurance and would have used them if AAA had been honest and didn't keep lying would have at least updated me on anything relevant to my service request instead of brushing me off and lying to me. She did absolutely nothing to try and help just gave excuse that they have limited resources (how does AAA have only one tow truck driver in a city of 80,000 people and none in surrounding areas?) AAA did absolutely nothing to try and help or even pretend to care and just kept lying to me to get me off the phone one time after another after another not caring at all that my family was stranded for 4 hours in the cold in a not great area near some wilderness. This is NOT the service
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August 2022 by Lora T.
AAA is the absolute worst...I have spent all day since 10am waiting on a tow to have them no sho..no call twice to the be told the earliest they could get someone to Mr is 7:40 pm...I call someone else..took 20 minutes...I want my money back..this membership is a waste of time and energy
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July 2022 by Karl H.
My experience with their lockout service or battery jump-start has usually timely, but whenever I have actually needed a tow-truck for towing or tire-replacement, the wait has been seemingly eternally long! Most of the time, when I've called for a tow service I have had to wait an average wait time of 12-15+ hours to receive assistance. Moral of the story, don't let your car breakdown! In fact, at least that is what one of their reps even said to us one time, more or less.....They are not much help in the way of efficiency!
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April 2022 by John S.
AAA Roadside Assistance is so freaking pathetic. You talk about inept.... Bought this service for a kid at college, car breaks down on the side of the road and then you sit and wait for 2 hours for a wrecker. Call their customer service and they can't give an update. Don't purchase this service. I'm cancelling my membership.
