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February 2024 by Jose Zayas-Bazan
My experience was very pleasant, I sent two boxes and the process was very easy and I received friendly treatment.
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November 2023 by Anabel Mazonis
Excellent service, kindness and professionalism, courtesy and speed
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June 2023 by Elio J Espinosa
Great people
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December 2022 by Rachel Arencibia
I do not recommend this agency to anyone! I sent several packages of which two were never delivered in Cuba. When I made the claim on two occasions, the attention I received was terrible and they bullied me. No one was responsible for the products I sent or for the cost of the lbs. At that time I was pregnant and my husband told me not to ask anymore because the only thing he was getting was annoying me. They are pure story in this place.
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November 2022 by Jesús mesa Jesús Mesa
Terrible service, my package told me that it would arrive in 3 months and for more than a month they have been giving me the same answer that the container is in Cuba and it has already been opened, but there was no clear answer. I told them that I wanted the money back and they didn't tell me They answer the calls or the messages that I had to talk to the owner, very bad management and customer service do not give the necessary respect to the consumer
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October 2022 by Mayra Franco
Three months ago I sent a package to Cuba and it still hasn't arrived, perhaps they depend on others for it to arrive but they still don't answer the phone or return the calls to say what has happened. Very unprofessional, at least you have to show your Face to the client that I pay you.
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October 2022 by Miguel Li Hernandez
For me it was excellent treatment and very attentive and they help you to make the packages with great care. I am very satisfied with how they take great care in their work. For me I have the best opinion of them and not the first time that I have sent to Cuba with them.
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October 2022 by Gisel Corrales
Well, since January 20th they sent me money and it's been 6 days now when that actually takes 3 days and they don't give a response. My card is blank, can someone explain to me?
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October 2022 by Angel Dallera
I have had a difficulty with your agency because they sent a package that I personally dispatched at their Healeah offices on 09-1-2021 consisting of a 55-inch TV that arrived with a broken screen, it is invoice 14729PM and also in the name of a such Raidel Pupo Akvarez and thanks to his representative in Havana it was possible to rectify the name and address of the shipment; Previously I had good service from you but this time I received damage and I would like the 55-inch TV to be replaced, the model or brand would not matter. Thank you. I received it on March 15 of this year in those conditions
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October 2022 by Norma Simono Mejias
I sent a package a year ago and because of the manifest that they did not send it, they were never able to pick it up at the Cuban mail. I got tired of calling and they didn't answer me and I contacted WhatsApp and they still never gave me a response even though I sent the shipping number.
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October 2022 by william beltran
From Hollywood in Broward County to Hialeah Garden was about 39 minutes trip and it's was worth it. Caribe Agencia Express has a variety of services at a moderate prices with a ? customer service with plenty of smiling faces these employees going above and beyond to satisfied customers needs and more. Keep on shinning. I absolutely love this place!
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October 2022 by Joe Alley
Excellent costumer service.. Excellent system to pack your shipment ?... Fast and convenient checkout..
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October 2022 by Niurka Lahitte
Im happy with time the service general.Bath at the time of delivery here and the reception. in Cuba .
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October 2022 by Olga Lastra
Very nice people. The packages just take 2 weeks.
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October 2021 by Oo G
NEVER AGAIN.Horrible service. After six months, my family is still waiting for the package to be delivered, despite the several trips to the warehouse attempting to retrieve it.In Miami, the agency staff blatantly lie to you to get your money and your package. but rest assured: There is no way this agency can guarantee that the package will be delivered. When these packages arrive in Cuba, they fall into the hands of a mafia working in those warehouses, which are in charge of creating all kinds of supposed "problems" to extend the delivery date and at the same time torturing families in need, until they fall in state of desperation and they end up offering money to be finally able to receive the packages. Lesson learned. NEVER AGAIN.NEVER MORE.Horrible service. After six months, my family is still waiting for the delivery of the package.In Miami, those from the agency shamelessly lie to you to get your money, then entrust yourself to God so that the package reaches your family member. There is no way that this agency can guarantee that the package will be delivered. When these packages arrive in Cuba, they fall into the hands of a mafia in those warehouses, which is in charge of creating all kinds of alleged "problems" to extend the delivery date and, at the same time, torture people in need, until they themselves Already in a state of despair, they end up offering money to be able to receive the packages. Lesson learned. NEVER MORE.
