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June 2023 by Jayro Torres
Great service overall!!
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September 2022 by Adidjah Henry
Horrible experience.. was over charged and manager would not fix the situation even though they admitted making a mistake on your end. An old manager before they got there messed up and they were just unorganized. Don’t think the people working there knows what they are doing. Very upset and wouldn’t recommend anyone renting from this location. It isn’t worth it trust me.
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May 2022 by ANTONIO MARTINEZ
Polite staff, and filled the order for our need for a truck perfectly. Vehicle was clean and all staff were masked for safety.
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February 2021 by Chelsea F.
Enterprise sucks as it is, but this location I gave them 1 star because I couldn't select a negative number. They ask you to call 2 hours ahead and when you get there they tell you with a smile sorry nothing available must of been a miscommunication and "go some place else cause we can't help you here" Calling at 8:30 and arriving at 10 to pick up what was RESERVED for you, this is the shittiest excuse I've heard. I want to know how incompetent this company is that they think this is good customer service to send people to "go some place else" without even offering a solution or looking into their systems to speak with other branches about availability. This location sucks, they're customer service obviously does not care about the customer and I highly recommend you go somewhere else. And guarantee every star they have above 1 is because they have a friend helping out and rating the place to keep them from closing. And their manager must be some guy they just throw around because he did not do s*** when I got there.
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October 2020 by Alan M.
Me and my mother arrived at the time the establishment opened, my mother made a reservation TWO WEEKS in advance. We arrive for them to tell us they did not have ANY VEHICLE. When asked "why" the woman couldn't give a clear answer. I mean why have a "reservation" option if they're treating it like "first come, first served" it's ridiculous. NEVER COMING HERE AGAIN.
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October 2020 by Angie Angelis
Van needed an alignment, the front driver's side tire was low in air and the van made a lot of noise. Beside's all that, the van drove well.
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October 2020 by Deja View
Great customer service
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September 2020 by Karelys Hernandez
Great customer service. Very clean truck was provided. I would definitely recommend this rental office to family and friends. Thanks for everything.
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August 2020 by Norma K
Super nice Staff and attendedsuper fast
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February 2020 by Michael Mut
Don't use Enterprise! I had a reservation for a truck with a lift gate scheduled for tomorrow, 1/31, and just a few minutes ago I got a call from a "manager" named Alberto Cardenas from this location telling me that they were out of trucks. How is that possible? Isn't that the very reason to make a reservation in the first place? How incompetent is he and by extension Enterprise that this would happen? I will never this company again. If I could I would give them ZERO stars.
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October 2019 by Alex Aguirre
Customer service friendly
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September 2019 by Carlos Osorio
Okay service.
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September 2019 by Angie R.
WORST PLACE EVER!!! Don't waste your time. Please go somewhere else and save yourself the headache. I'd give 0 starts if I could. Rude, they lie to you on the phone about availability, and when you get there you're stuck! F-this place!
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May 2019 by Wayne S. Bell
The key dropoff is a nice thing to have at this location but renter beware; your spare tire will be stolen from the vehicle and you will be charged for it. After talking with the staff at the location, the police, and the claims department, stolen tires happens regularly at this location.
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April 2019 by Sheila F.
East Hialeah location worst customer service manager Raul Lopez shouldn't be working no customer experience abilities if you don't like what you do don't work their