-
January 2024 by Mona Veargis-Hicks
The GM doesn't to her part. Some of the staff is very rude. I was hung up on several times. Been patient but enough is enough. When I get my refund back they don't have to worry about me or my family shopping with this company again. Victor Torres is the best. I exclude him from the madness.
-
January 2024 by Johani leon
From the moment I walked in, Gudelio greeted with a warm welcome. He was extremely helpful. He listened attentively to my furniture needs and preferences, and guided me towards the perfect options.I was particularly impressed with his ability to narrow down the choices based on my specific requirements. He took into consideration my budget, space limitations, and personal preferences, which helped me make an informed decision. I couldn't be happier with the furniture piece I purchased, and it fits perfectly in my home. I will definitely be returning in the future for any furniture needs I may have.
-
January 2024 by IVETTE GARCIA
Very surprise at the selection in this store. Sale Rep Argenis Jimenez was great! Helped us with an accent piece for our dinning room. Would definitely come back and request him.
-
January 2024 by Stacy Griffith
It was a pleasure being helped by Marinel. She understood what I was looking for in a new couch and gave great suggestions. Marinel took the time to ensure the specifications of each couch would work within my parameters. She was patient as it took me some time and back and forth to decide.
-
January 2024 by John Munoz
The place is very friendly, the salesperson that took care of us was great Argenis Jimenez , he offered us the best deal on the bunk bed for our grandkids including the mattress. We are very pleased with the service we got. Only one issue that needs to be corrected is my name on the forms showing Jhoan , my name is John Munoz, which he told me that it was going to be taken care of, but I'm still receiving messages with the wrong name ...
-
January 2024 by Breidy Hernandez
Don’t waste your time they treat you amazing the day of purchase but when the delivery comes and ?????? this place is a joke I’ve had 3 tables sent over for replacement and all 3 dining tables have arrived damaged. the majority of the product is dameged. They could care less after they have your money don’t waste your time with this store the quality control is trash. Spent $9000 on a table and 2 sofas and the table came damaged and all they were willing to do was give me a discount huge problem to have the table exchanged. Boxes even had water damage from where ever they where stored
-
January 2024 by Yalila Vento
Franklin and Victor were amazing! They both help me until I was completely satisfied. Amazing customer service. Most definitely will come back and purchase again. Thank you and keep up the good work ?
-
December 2023 by Cynthia Q
Place is super nice and super clean. Sales associates help you immediately and ours didn’t have any problem showing us multiples of the kind of couch we wanted.However beware if you are a buyer and live in an apartment complex/condo/anything that requires elevator. Delivery person said that the company doesn’t have them go upstairs and if we wanted the item upstairs we would have to pass him money on the side. Of course I paid it because I wasn’t going to leave my item in the lobby of the complex or take it up myself as it was large and heavy. Although ultimately perhaps what I should have done was tell them to take it back and request a refund.
-
November 2023 by Marlen Fajo
We were very happy with the excellent help that representative Carlos gave us during the process to buy the living room furniture . He had a lot of patience and his professionalism helped us make our purchase.
-
November 2023 by Michelle B. Viana
well, it sucks to shop inside the store because your prices online are better and you make it so difficult for your employees to make a freaking honest dollar when you’re offering better deals online that you don’t let them provide to the customer! coming from someone who worked retail half her life your business sense it’s not very good!!
-
November 2023 by Shantae Hunter
My husband and I have purchased furniture from this location on two separate occasions and we received exceptional service on both visits. While on our last visit, prices were affordable and sales associate Victor was very pleasant, patient, and professional. I will definitely return for all future furniture needs!
-
November 2023 by Vanessa Blanco
We were in and out of the store in under an hour. Luis was very helpful and our delivery time was only three days from purchase. The average delivery time at rooms to go right now is two months very happy.
-
November 2023 by David Picos
My experience was excellent the staff was really friendly, the gentleman that helped me explained all the difference in material for the sofas and helped me make the perfect choice choice for my living room set. I'll be recommending this location for all my friends that are looking to buy new furniture.
-
October 2023 by Lizabeth Carril
Very good service! Enid Rivera from 49ST Ashley, was very patient and had amazing communication skills. She Helped me with all my decorations adjustments. Wouldn’t think twice when recommending her to assist you!
-
September 2023 by Monica N.
I give Damion 5 stars on my written review as he did a great job assisting me with my couch purchase. However, their delivery confirmation team and their process is an huge inconvenience. If you live in an apartment or condo, they need to confirm with the property that you have reservations set up for delivery. They will not leave messages for the property to call them back. I was told that if they can’t confirm with the property then they won’t deliver the item. Last I checked I was the customer/purchaser and not the property management company. I had to call back again to be put on hold when I was physically in front of the property manager to ensure he picks up the phone when they call him.
