-
November 2023 by Michael S.
STAY AWAY!!! We purchased a car there in August. The car has been in the shop for almost 2 month. They will not help you in anyway!!!! What a waste of money. Do not shop here. Go to a reputable dealership. What a disgrace!! Management is a joke!!
-
September 2023 by Chaska G
Good on time, very professional,you have to make a apoiment before going there.the good thing is, you can make a apoiment very early,but be prepare, it will take aver 1 hour.
-
August 2023 by George M.
Since my purchase of my vehicle a certified used vehicle and their Platinum extended warranty I've had good experiences with them. Normally I'm very happy with their service but this last time was a nightmare, traumatic to be without a vehicle I brought them my car for an issue with the AC making a bubbling noise that can also be a fan pulley noise. The AC worked great but the noise was making me lose my marbles. I keep it at the 65 degrees and at the lowest fan speed. When you turn off the AC cool button the sound goes away. They turned it on at full blast and couldn't hear it. Dropped it off on May 23rd. May 25 the asked for an update no responseJune 5th asked for an update: they are unable to duplicate the noise probably because they turn it on at full blast. They will update me tomorrow June 6th I ask for an update when I do t hear from them. No response June 8 I send a text: no response June 9 I ask for an update. No response so I go in person. I get a response and say I'm here. They tell me the battery died. I buy a new one and drive it back to them so they can fix the issue that is still present. And now it has another sound. A high pitch sound AC related sound. June 12, 13, 14, 16, 19 I ask for an update. No response.They tell me by Friday they'll know. No responseI call on 6/20 for an update, noise is still there they can't figure it out. 6/23 ask for an update, no response6/30 ask for an update, they said not yet. 7/4 update? Not open today. 7/6 picked it up. Had to change the battery again and the sound was gone but came back so now I'm convinced it could be a power regulator or something. Something covered under my plan and something they should have figured out. This should have been taken care of. My battery shouldn't have died. Then my battery died again. Now I have to do all these things and now I'm finally outside of my warranty. Would I take it back even if the GM called me to apologize? Or even accept an apology for being without a vehicle for so long? Absolutely not! Because it would take 2 months to get my car back and they would never call me to update me or call when they say they would and what they have there is an epidemic of epic proportions with the lack of professionalism that is evident in the demeanor and an evident lack of mechanical staff. I imagine they take in more vehicles than they can fix. Do I recommend Auto nation Ford after the pandemic? Not unless they made some serious changes.
-
August 2023 by Arthur V.
I bought my 2022 Ford King Ranch Tremor 92K in cash no financing I say that because I don't need $499.00. This 120 point inspection and dealer pre includes an oil change air in tires clean inside and out filters etc. luckily, I took the car to my mechanic to have it inspected and in doing so I realized my engine oil was literally BLACK but the computer was reset to 100% the is shady as all and bad business practice. the cabin filter air filters and fuel filters where visibility dirty. I WAS TOLD THEY WOULD BE CHANGED. I should have known when I picked up the truck and it's was full of lint and dust the rubber floor mats still had dusty foot prints. The rims even had break dust. I Have pics of the filters I will post. I feel like I got robbed totally played me like a fool. All I can say is beware of this dealer I will not do business with them again. Is just sad to take peoples money and not do the work. Mark
-
August 2023 by Amy A.
We purchased a vehicle at this dealership August 2023. It took us 4 hours to complete the purchase. While the gentlemen who helped us in finance was very professional and excellent, I cannot say the same for the Sales Manager Yusef. We got to the dealership at 6 pm and didn't leave until almost 10pm. While we were in finance around 9:20 pm Yusef came in and said he was leaving. He said he needed to go home. He didn't even stay to make sure there weren't any issues in finance. We wanted to go home too. We were there 4 hours. When we finally left we no sooner got on the Palmetto and got a flat tire. I immediately texted my sales person Bryan and he said I'm sorry, that stinks. The dealership is under construction and they are in the process of preparing to knock down a building down. There are screws and metal all over the parking lot. (see pictures). My husband was changing a tire on the Palmetto Expressway at 11 pm at night. We called the next morning and Yusef told my husband to come in right away and they would take care of the tire. Our salesman took our car over to service and asked us to wait in service. We also told the salesman Bryan that our car was flithy and it was not cleaned before we left with it. He said he would take care of it. About an hour and a half later waiting in Service I went to find our salesman and asked how long is this going to take. He said he didn't know he would check. Our car wasn't in taken in to the garage yet. He told us service is "backed up". Yusef told us to come right in. We waited another hour and then I texted the salesman again. He came back to service to check. He said they were taking it in now. Service advised that the tire couldn't be repaired and we needed a new tire. Bryan said he needed to get authorization from Yusef. We waited another 45 minutes and no Bryan. We texted again. He texted that it was raining and that's why he didn't come back. End result we were at service for 4 hours, they didn't put our vehicle in for detail while we waited for the car to be taken in to service and afterward Bryan said it is raining, detail isn't open but did we want to wait. I said absolutely not that this car should have gone to detail when we were waiting to be taken in service. End result we were there an additional 4 hours before leaving with the new tire. At no point did our salesman offer us water and Yusef the sales manager never came over to see us in service to see how things were going. Not a bottle of water, not an offer of a free oil change. We paid $50 to get the car detailed ourselves and get the plastic removed fro the windows. I've attached pictures of the text message with our salesman along with pictures of screws and metals in the parking lot. Lesson learned. We won't be buying from this dealership again and definitely won't be using their service department.
-
June 2023 by J C.
Please, do not waste your time at this place, the service adviser was no help. Then the service advisers' boss was no help too, I have this credit card line called "dignify" and I was at this dealership service department for an oil change and I wanted to make my payment with that credit card. And pretty much they wasted about 30 minutes to almost an hour of my time just to tell me that I would have to wait until They come back when their lunch break is over cause they were going to take their lunch break when they seen that I didn't wanna pay cash (cause I wanted to use my dignify credit card). Not sure what this dealership is trying to do with customers but This Is Not how to handle a situation.Don't Waste Your Time.
-
May 2023 by Stephanie A.
Don't walk! RUN!! Don't ever go to this place!! I brought my car in for an oil change and wheel alignment and they wanted to charge me $80 more then what I usually pay I gave them a coupon I had and he didn't even use it and adjusted the price to $99.00 instead of $140. I decided to save time I will go for it anyways, the person that took care of me is Manny. He gave me the car back with a ton of noises I didn't have before and the car literally felt unsafe to drive. When I asked to come back to see it they had me come on Friday as an appointment and when I got there they said they don't have time to look at my car until Monday! No announcement nothing to just leave my car and as we needed the car we said in that case if you can't see it till Monday we can bring it to you Monday. And they said if you bring it Monday it will be seen maybe Tuesday. I don't think they understand the concept of an appointment. They are crooks and dishonest!! I should have never gone to this place! They should not be allowed to operate and should be SHUT DOWN!! Called to speak to many again or supervisor and nobody was able to get on phone with me. Nobody called me back!
-
February 2023 by Kitty K.
Trust me when I say that the auction has far superior vehicles than AutoNation Ford Miami. I purchased a car from the auction in 2013, which performs significantly better than vehicles purchased here. Buying a car submerged for five years has far better odds than the ones from AutoNation Ford Miami. They sold me a 2016 Nissan Maxima Platinum, which started giving me problems that same day. I told Xavier about it he told me he would speak to a manager. After realizing that he was manipulating my emotions, I drove there on September 26, 2022, a week later, to speak with a manager. It was said that the car had 2000 fewer miles than it did. I brought it up to Julio Roman, who said it was not a huge concern since it was not 10,000 miles over the quoted mileage. General Manager Sergio Suarez insisted that the advertised mileage was a mistake. When I picked up the car 2 weeks after being told to leave it for them to fix it, I discovered that the issues had never been resolved. They don't give a D*** that the car poses a risk to life. After the car was dropped off on 11/10/2022, it stay with them for 7 whole weeks. After I picked it up on Ney Year's Eve, I had to take it back to them on 01/07/20233. The car is still in their possession as we speak. BY THE, WAY I NEVER HAD A RENTAL SO I WAS PAYING UBER $100/DAY TO GO TO WORK. SOMETIMES MY FRIENDS WOULD LET ME USE THEIR CAR OR CATCH A RIDE. I ONLY GOT A RENTAL LAST WEEK BECAUSE I EMAILED THE VICE PRESIDENT. They are morally deficient Headquarters as well.--
-
January 2023 by Zinnia J.
Made an online appointment; arrived an hour early. No real greeting when you get there so it's up to you to figure out where to go to let someone know you're there...which is the Cashier. So I opted to leave my vehicle and return since nothing seemed to move fast here. I was left to call to get updates; no one called. Six hours later, I come back same thing, no one greets you. I ask some of the Service Department folks if the attendant I was working with was still there. It took me asking twice to get someone to contact him. He took an hour to get back to the Center. Mind you he was the only Service personnel that could deal with our vehicle fleet. ZERO for Customer Service AutoNation Ford. Never coming back!
-
November 2022 by Paul S.
I purchased a custom F250 last year. The truck cost over $100,000 Service was terrible after purchase. Now I have a question regarding the $3k extended warranty. I paid for and no one answers my calls. Whoever says that the service department is the best must be getting paid to say that..
-
October 2022 by Erika Carnevale
It is closed up. Drove over and was advised that it moved to pines....
-
March 2022 by Alicia P.
This Ford dealer's service department is the best, hands down! The service is top notch, and by professionals but their customer service is unbeatable. Last time I went I dealt with a sweet front desk lady (I wish I would've gotten her name), and with Arnold from the service department. Arnold took my work schedule into consideration and was able to accommodate what would have been a 2 day job (due to a delay) and made a few calls and got it done in one day. Those employees who go the extra mile to accompany and help clients should be rewarded by their employer. I will happily continue to bring my vehicle here for service. It's a little far from me, but I don't mind driving to be met with excellence.
-
January 2022 by Carlos Pereira
The worse agency in South Florida. They gave my order a month ago and never did any car. They promise and promise and never fulfill their word. They are not professional. I fell pity by Ford. Have a low quality team working with them...
-
August 2017 by helen fernandez
Terrible service ! My sales representative was Mario he didnt even answer the phone when we had any questions. My boyfriend needed a transit van and he said he would help us, well we loose 3 days trying to call Mario he didnt even answer none of our calls just text messegas whenever he wanted to. The third day we went ove there from kendall so we drive 1 hour and 30 min to get there and when we got there he told us to wait that he was sending the request to the banks.( that was a sunday) fine we waited we got there at 12pm it was 1 pm and we were not getting a response yet , we told him we were going to get lunch and he said yea, that if the bank gives him an answer he would call us to let us know. It was 2 pm and we finished lunch we went back to the dealer and seated it was 2:30 pm with no answer , i told my boyfriend to go and look up for him and when he got to his office he was playing games on his phone ! I got maddd!!! He told my boyfriend that banks were closed on sunday !!!!! I mean whatt? He could have said that since the first time we got there , or even give us a call when we were having lunch like he said he would! Imagine if we wouldnt have go to his office ! We were going to loose the whole afternoon while he was playing on his phone. At the end we left , when we got home we were trying to call the dealer again to please ask the manager to change us our sale agent (MARIO) and not even the manager would pick up the phone ! BAD A** COSTUMER SERVICE !
-
April 2017 by O. Diaz
Customer service is great in the bodyshop,the management is also and the staff. workmanship terrible due to the insurances companies that try's to save them self money by repairing thing on vehicles knowing the bodyshop is Writing estimates to replacement item on vehicles.I know adjusters gets pay commission by saving money to the company I been in that position in that pass by not knowing they're hurting the customer. Issuances are not cheap this days and on top of that they can't spend 1/8 of the money you've paid them in 18 years. Wow!! Customer Make sure when you pick up your vehicle that everything is in place! And paint is not dripping,they love using clear coats on to of your OEM pain and not painting the complete area damaged. (Good luck)
