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February 2024 by Mijamin De Armas
Mary went above and beyond
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February 2024 by Maday D
100% recommend this location. It was my first time renting a vehicle and Mary made sure that I left pleased, helping me out in every way that she could. Her customer service is truly the best!
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December 2023 by Shola A
Mary was the best! So nice and willing to answer all of my questions!! I highly recommend this location because of my experience with Mary!
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December 2023 by Luv Da Ladies
Great location ?. Excellent service ?. Maria is the best. She has awesome customer service, and a friendly warm demeanor. The reservation went great. You have a new long-term customer in me . ❤️
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September 2023 by Joanna Joanna
Didn't provide information accurately that resulted in problems with my bank account.
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February 2023 by Angela Perez
I’m not going say much because I see my same experience in other reviews but the only thing I have to say is that this place should be closed down for ever rude customers service bad attitude people I have no words to describe this place. I went to pick up my rental and there was no one there and when I called the number the lady that answered told me that she was not there that she would be back in 35 min I was on a schedule and my pick up time was at 10 I would have to wait 35 minutes when the lady saw how upset I was she was very nasty with me and that she would not help me I had to pick up my vehicle some where else very bad well let me not say bad the people working here are geto and nasty they should not be hired anywhere as customer service.
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December 2022 by Jose Vilaseco
terrible service, had an appointment at 4pm and the customer service agent left the office. When i called was told its too bad
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July 2022 by Husnain Bukhari
If I could give this place a 0 star I would. As a healthcare professional its quite clear the representative has some mental health issues. I rented with her previously and she was so unhinged she called me the “n” word when I asked a question. I called customer service to report her and they hung up on me. I attempted to rent again using my America. airlines discount and the same lady said that thats not allowed which is absurd and then proceeded to give me a rate that was double the airlines discount likely to upsell me so she could earn her commission. I will never rent from this place again
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April 2022 by G2 Cubano
The WORST customer service I've ever seen . The employee make threatening to call police for taking of the return rental car and gave me no paper work of the return car.
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September 2021 by Giuliana Donoso
Horrible service, do not recommend this place at all. We rented a van for the weekend for a gateway with the family for a celebration. Besides that the customer service is horrible, they gave us the van an hour after the time we were supposed to get it, the van was dirty, it had cockroaches, and one of the tires was funny looking. The guy in charge gave us horrible attitude when we asked why we were getting the van late and told us we had to wait. On our way back, my sister called the place to let them know in advance we were going to be late due to traffic, but the guy didn’t care and told us they were going to charge us as if we had the car for the entire day just for being one hour late for something we can’t control. My sister ended up paying $200 more besides what we paid in the first place. On top of that the staff complained that “we didn’t fill up the tank” when we actually did.Totally do not recommend to rent cars in this place, they are disrespectful and they do not know the meaning of giving a good service.Just so you guys have an idea of how expensive and horrible place it is, the car ended up costing almost the same as the house we rented (a six bedroom house)
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September 2021 by James Joseph
The service is pretty darn good at THIS location the manager will take care of you has a great attitude, just be patient.
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July 2021 by alexthegod
Daniel was very helpful, Will definitely come back
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May 2021 by Tyrone Farrior
I love Them the best customer service . Glad to have to serve me.I'm glad to have them near meClose bye. (Happy)
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April 2021 by Al Polanco
When i returned the car,the owner himself took care of me,i swore i wouldn't rent from Avis EVER AGAIN,until i visited this location.Super cool ? very helpful,no rush, no attitude.Thanks a million!!!
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November 2020 by Kimmy Edwards
Great customer service! We were supposed to rent a car at a different Avis location but they were completely out. The guy here was kind enough to rent us an automobile right before closing. Don't ever go to the Avis west of Miami airport location. They didn't even call us as a courtesy to let us know they were clean out of cars before we drove all the way there. This place was the best!