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April 2024 by Anisbel Lemus
On Saturday, March 30, I visited this bank to update my status due to a letter I received, the lady who understood me at the door told her that on Saturdays this apartment was closed ?, it was not true when I left there I went to the bank that is higher and there I was served perfectly, I think they should have a little more deciding with customers not all of us want to waste our time.
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April 2024 by Karina Silva
A riot of people waiting in line, there is no priority for the elderly and pregnant womenTwo people delivering and they are very slowThere are not many staff workingThis is a total disaster
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March 2024 by Daele Guerra
The service is terrible, they don't explain it to you, they don't want to help, I have a very bad opinion of that branch
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March 2024 by Eduardo De La Moneda
Avoid this location at all costs. Long lines, unhelpful staff.
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February 2024 by Dailier Suarez Bueno
Worst bank in Miami area. They employees ignore you and when they assist you, they found out they can't because you're not a member of BOA.Save your time and avoid at ALL this location in Hialeah.
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December 2023 by Julio Rodriguez
I am in my office, with another co worker, and we are both calling this bank to see if ANYONE will pick up. Been 40 minutes now
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December 2023 by George M.
I guess it's okIt's a bank. But for some reason it feels like it takes a lot longer here than in other institutions. My dad has a safety deposit box here because that's what old people do. I guess it's better than under the pillow but not by muchDoing anything besides basic banking always takes forever and that is annoyingAlso, parking is a meas
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December 2023 by lilyoung_pollo
Main reason I stopped going to the bank over here in Hialeah ihow the hell you have a long line and the staff are just talking and walking around but yet they don’t want to answer our phone call for us just to waste our time in a line that barley moves for A 1 hour
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December 2023 by Alejandro BTC
Worse customer service EVER! They’re rude, entitled and incompetent.
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October 2023 by Eleazar C.
This is one of the worst branches of Bank of America I have ever visited. The staff and the manager at this location are extremely incompetent and unable to make a decisions without dumbfoundedly looking at one another. It is not on the customer, if a phone number was listed as a home phone and not a cell phone when that information was updated by the bank. To tell the customer that we can't complete your request for a cashiers check after identifying all forms of ID but can't send a pin happens to be the most preposterous thing I've ever heard. Then proceeding to say I had to wait in the 45 min lobby just to get someone to change my phone number from home to mobile. ---------------To prove my point, I went to the Bank of America in Sunrise. The teller changed all of my information and completed my transaction with no issue or hesitation, with out me telling them my previous experience. The Bank of America in Hialeah needs to restructure their personnel at this branch because all of them are incompetent individuals.
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April 2023 by David Arauz
Worst experience.... 2 teller a lot elderly people and no sympathy....
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January 2023 by Sean Mceachin
Incredibly long wait times, can’t get anything done without dedicating a day to wait for service
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December 2022 by Mario
Only 2 tellers and five people in line waiting
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September 2022 by Drew Dwelly
Worst customer service ever. Lines are always long and limited workers working. Every transaction takes over 20 minutes. Prepare to be in the bank for over an hour every time you step foot in there because they go as slow as they can and give you attitude if you want to accomplish anything.
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July 2022 by Ray Rodriguez
I was in this branch ,Lady call Ivone denial change check in good estanding , check was 4000 limit was 3999 ,01 cent difernce ,please remove this lady for customer service Ray
