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March 2024 by Daysi Diaz
Terrible service, today Saturday 3/16/2024 they only serve by appointment, even if you add open and there are no people for the appointment they DO NOT attend to you, they should include the people on the line and not fill up with appointments because those who work and cannot go to the bank on weekdays, they have to do their business on Saturday, their only day off, horrible.
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February 2024 by Elena Hernandez
Very friendly and understanding with the customer
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January 2024 by Belkis Millan
You spend hours trying to communicate
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December 2023 by anayda caamano
There’s employees walking around and only 1 teller for a lobby full of people. Service is really slow.
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October 2023 by Rosa Perdomo
Starting with parking, good luck finding a parking space. Usually one teller taking care of customer. Be ready to spend at least 25 minutes on line waiting.
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October 2023 by Brian Garcia
Thank you Hector for wasting my time on a Saturday. Next time someone comes in and is next in line, attend them next. If they say they want to wire money and you can't till next week, say so. I don't sell my time by the hour so I really do not appreciate when someone that does wastes mine.
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July 2023 by gonzalo garcia
Staff at the Miami lakes branch are amazing, professional, and fast
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May 2023 by O.M. L.
Every time I come here, there’s some problem with the drive thru ATMs, and they don’t even bother to put a notice up so you don’t waste your time. This time, it wouldn’t even take my card at all. Almost like something blocked it in the machine. And that’s two lines of people that seemed to be having issues this time around, with people eventually parking to use the standing ATMs in front of the building, while it’s raining.Please do better for your customers, especially now that the other local BOA is completely gone. At this rate, I’m seeking other banks with all the issues BOA forces upon you, even after years and years of banking with them.
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September 2022 by Gabriel Ramos
Worst service I’ve have ever experienced, i call and they never answer, i went there for a meeting at 11:30 waited until 12:30. Still trying to figure out if they approved my credit card or not which they said im eligible. They should close this bank
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July 2022 by Golden Day
06/18/2022 Saturday I reach five minutes before 1pm closing time and the door was locked and the line was long but I made it and I told the bank female representative all I need wa a bank direct deposit slip and she said we are not going to have time to help you because they have appointment customers ..Then I told her I didn't mind waiting...She said I'll have to still pull you up to help you..and that she's sorry ..So I said ok ..and went and sat in my car because I didn't leave right away..next a car came park a woman got out with a little boy and they open door and they were let in while I was turned away ...Wow and I didn't mind to wait all I wanted was a direct slip ..and was denied customer service check cameras for that day minutes before 1pm you'll see me to the door talking to the bank representative and soon after the next customer was let in ... and I didn't mind waiting either I would have been the last customer for the day ..but I was turned away and another customer went in after with no problem
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June 2022 by Yanet Capote
Bad experience with Meisy the manager of the bank of America at 67 St, is rude and unprofessional, she doesn't have sufficient knowledge, I don't understand how she has this role. I hope someone takes care of this comment. We don't come back to this bank ever. Good luck to other customers!!!
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May 2022 by Oliver Gavidia
La peor sucursal del Bank of America en miami. Hoy no tenían sistema y la persona , que debía atenderme, con una aptitud muy grosera y muy bajo nivel de atención al cliente , lo peor es que no pude retirar mi dinero que era más del monto mínimo que me daba el cajero automático , pero para ellos no importaba , no había ninguna solución , solo perder mi ti oí y recibir un pésimo servicio …
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March 2022 by Lasana Smith
This Bank of America is one of the closest to me. I wish I could use it more often but it is inferior compared to most of the other locations. There's always a line to use their two outside ATMs. I decided to try to use their ATM inside but it had just been installed and wasn't working.This location also always seems understaffed which causes a line in the lobby to see a teller. I once went to this location and their internet was down so they were not able to help me with my transaction.The positive things I can say about this particular Bank of America is that most of the staff is Bilingual speaking both English and Spanish. They are helpful once you get past waiting in line. In addition, this location has a Drive Thru ATM.
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March 2022 by Lasana S.
This Bank of America is one of the closest to me. I wish I could use it more often but it is inferior compared to most of the other locations. There's always a line to use their two outside ATMs. I decided to try to use their ATM inside but it had just been installed and wasn't working.This location also always seems understaffed which causes a line in the lobby to see a teller. I once went to this location and their internet was down so they were not able to help me with my transaction.The positive things I can say about this particular Bank of America is that most of the staff is Bilingual speaking both English and Spanish. They are helpful once you get past waiting in line. In addition, this location has a Drive Thru ATM.
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December 2021 by Stephanie Gayle
Very pleasant for my first visit and Vanessa DLuna was very informative and helpful with assisting me so this was good for me and learning other options that were available to me
