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November 2024 by Yamil Garcia
Very Bad customer service at this location!
I am writing to file a formal complaint regarding the unacceptable and disrespectful behavior I experienced during my visit to your branch located at 7775 west 33er ave Hialeah Fl 33018 on Oct/21 . My wife and I came in with the intention of opening a second account (savings ). After sitting for over 10 minutes without any assistance—despite there being no other customers present—a bank official Felipe Arieta finally decided to attend to us at this point he already came with an attitude ,
As I began explaining our needs, the bank employee repeatedly cut me off, refusing to let me finish my sentences. I asked him to let me complete my explanation, but instead of listening, he raised his voice, insisting that I needed to listen to him. His tone was confrontational and disrespectful, which only escalated the situation. I felt unnecessarily confronted, and my wife became extremely uncomfortable when the employee stood up aggressively. At that point, we decided to leave.
As we were walking out, the employee shouted, "You don't know who I am! I'm the bank manager, and I'm not here to let anyone disrespect me." I turned around and informed him that the disrespect came from his side, as I was simply a customer seeking assistance with my banking needs.
This entire experience was shocking and disappointing. As a customer, I expect to be treated with courtesy and professionalism, especially from someone in a managerial position. The aggressive and disrespectful behavior of the bank manager was entirely uncalled for, and it has left me with no desire to return to this branch.
I trust that this serious matter will be addressed, and I hope you take the necessary steps to ensure such incidents do not happen in the future. Thank you for your time and attention.
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November 2024 by geraldine paez
I am writing to formally express my concern and dissatisfaction with the treatment I witnessed during my recent visit to your today October 23, 2024 I observed an interaction between the bank manager and a customer that I found extremely disturbing and unprofessional.
The bank manager's conduct was rude, aggressive, and completely unnecessary. Instead of addressing the customer's concerns, the manager handled the situation in an abrasive and disrespectful manner, escalating what could have been a simple conversation into a hostile confrontation. As a bystander, I felt very uneasy and uncomfortable with the way the situation unfolded.
This experience has left me with a negative impression of your bank, and as a result, I will no longer be visiting this branch in the future. I expect better professionalism and customer service, especially from someone in a managerial position. I trust that this matter will be taken seriously and that steps will be taken to ensure such incidents do not occur again.
Thank you for your attention to this issue. I look forward to hearing about the actions taken to address this concern.
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October 2024 by Darlin yaquelin Morejon yorente
Good treatment from the workers I loved it
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August 2024 by Frank Rodriguez Curbelo
Terrible service 😡
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June 2024 by Yanet Aragon
Good treatment from all
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June 2024 by Randy Rodriguez
Horrible customer service very disorganized do not recommend coming here to open an account with they will waste your time take all your info an not open your account
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February 2024 by Manuel
The customer service lady is very unpleasant and spends all her time talking on the phone, I really don't recommend it.
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January 2024 by summer johnson
Jay go somewhere else. Had a 1pm appointment, still haven’t been seen after 1 hour. So help , no assistance, no one even cares. Worst truist
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December 2023 by Isis Alonso
Excellent staff always ready to offer you the best service. Mr. Arrieta is a great expert on the banking branch and public relations. I recommend this branch
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December 2023 by Ysnerys Rodriguez
Three employees at the front assisted me by cashing a check, at the same time passing videos on the cell phone to the other. Now you can understand why they deposited my money in the wrong accounts, very bad service.
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November 2023 by Lee C
Waited for 32 minutes to have a notary while 2 people sat at their desks without clients. I realized one was watching videos on his phone and I almost lost it. Customer service isn’t hard. This is why software will so easily replace jobs like this. Do your job while you still have it.
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September 2023 by Victor Manuel
If you want to waste a whole day you have to come to this site, 2 people only to serve customers waiting for more than 2 hours and we had to leaveIf you want to waste a whole day you have to come to this site, 2 people only to serve customers waiting for more than 2 hours and we had to leave
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July 2023 by ismey cabezas
(Translated by Google) The attention received by Mr. Carlos was very good, he helped us with everything we needed, even staying a few minutes after his schedule to attend to us. Always with a kind and professional treatment(Original)Muy buena la atención recibida por el Sr. Carlos, nos ayudó en todo lo que necesitábamos incluso un se quedó unos minutos después de su horario para atendernos. Siempre con un trato gentil y profesional
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April 2023 by Angel Urquiola
Poor customer service.
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February 2023 by Alejandro González
(Translated by Google) The best attention I have found in a bank branch in all of Hialeah, everything very fast and efficient, without excessive queues or crowds. Cashiers always available to help.(Original)La mejor atención que he encontrado en una sucursal bancaria en todo Hialeah, todo muy rápido y eficiente, sin colas excesivas ni tumultos. Las cajeras siempre disponibles para ayudar.
