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December 2023 by CHARLIE 305
I'M WRITING THIS HONEST REVIEW EVEN THOUGH I NO LONGER NEEDED A RENTAL BECAUSE OF THE GREAT CUSTOMER SERVICE I HAD OVER THE PHONE.UNLIKE ALL THE OTHER CAR RENTALS I CALLED, AT THE WESTLAND MALL BUDGET CAR RENTAL I RECEIVED SPECIAL ATTENTION AND CARE FROM A VERY NICE LADY NAMED MARY WHO WAS THE PERSON THAT I SPOKE TO OVER THE PHONE.THE ONLY REASON I DID NOT TAKE A RENTAL WAS BECAUSE I NO LONGER NEEDED ONE BUT IF I DID NEED TO RENT THEN IT WOULD BE FROM HERE FOR SURE.THANK YOU MARY
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September 2023 by Rub A
Overall good experience, car was as expected but total price changed at the end because Budget added an extra day due to holiday even though it was returned on time.
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June 2023 by Sandy
Worst rental car company on the planet. Stay away
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June 2023 by Diana Mian
Extremely helpful customer service. She gave me suggestions to save me money. She didn’t mind answering all my questions.
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June 2023 by Sara Armas
Fast, affordable, good customer service...
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October 2022 by Vanessa E
Got there on the 30th in the morning to pick up our reserved truck. They didn’t have a truck for us, had to scramble to find the nearest uhaul with a truck available. Now I have a charge on my card as if we were a no show. Meanwhile they can leave you with no truck and don’t give you anything. Beware.
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September 2022 by Ashley Marrero
DO NOT COME HERE IF YOU HAVE AN EMERGENCY...I made a reservation with Budget 2 weeks prior to when I needed the car. On the day of my reservation 1 hour before, I get a call saying they don't have the car. They immediately told me they couldn't help me with reservation and HAD NO CARS AVAILABLE.The lady on the phone said she "was going to get in an Uber to go to the airport to get the car". 2 hours later, no car, no callback from her. It was a lie. They proceeded to then cancel my reservation again, on the day of, when I needed it. Spare your time and go somewhere else.
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July 2021 by FlyingMollyWhop
Wow. Lazy. Kept repeating, "Im closing in 10 minutes." Instead of helping me. If you don't like your job sweetie quit so people can get to their families on the holidays.
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July 2021 by Joanna Joanna
Daniel was very helpful, the best agency we have gone to. Highly recommended. Will definitely come back.
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July 2021 by alexthegod
Daniel was very helpful,clean cars.Highly recommended. Will definitely come back
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May 2021 by Elizabeth Diaz
Had a great experience at this location. Went to get my mom a car rental after a car accident she had. They were so nice and even gave the car discounted price than originally reserved online. I recommend them
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March 2021 by Luisvin vlogs
The Worst car rental experience ever The store opened 21 minutes late on Saturday Feb 27,2021The husband wife staff seemed to be upset ?They took pictures of my bank statement, ID and credit card on their personal cellphoneEven asked for a utility bill ?We unprofessionalAfter 25 minutes they denied my rental
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February 2021 by alfredo acosta
Very bad company to rent a car.?????⚡⚡⚡???????????????????????????????
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October 2020 by Beasy G
Excellent customer service
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January 2020 by Kae Rex
Very helpful people, great service, curious, and just a great place to rent cars.
